Erase, Sync, Fail.

It seems that I am unable to trI try to update the library on my sister's iPod (nano 3G) by erasing and syncing her device with the most current library located on my laptop (Windows 7), and I now have an empty device that won't sync. Help!

There is a solution to this problem, it worked for me at least.
The problem is when you go to www.office.com/productkeycard to download, it only gives you the option of the 'Click to Run' version.
This version installs the programs to a virtual server and therefore isn't an 'Outlook.exe' or 'Word.exe' for that matter.
After you go to the MS Office download site (www.office.com/productkeycard) and type in your ProductKey and login you will see the page to download/install the 'Click to Run' version.
Right below is a small link that says "Advanced Download Options", click on that.
It will give you the options of 32-bit, 64-bit, and Click to Run.
Choose either 32 or 64 bit ( I had the 64bit version) and I installed the file from that download. That will now put the .exe's in a proper file that iTunes can find.
This worked for me !
Hope that helps others.
Regards
Hjalti

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Erase & Sync fails to copy my iTunes store purchases.

I built a new system on my new MacBook Pro, and copied my iTunes music to it. When I connected my iPod, I used Erase & Sync. Fortunately, my music collection comes from my CDs. I own one tune from the iTunes store, and iTunes refuses to sync it, saying I can't play it on my new computer. How can I get my new computer to sync this song?

Authorization is determined on a per-OS basis; a combination of hardware components is used by iTunes to determine whether the computer it is running on is authorized to play music. If you have multiple OSes installed on one computer or change its hardware configuration, that computer may use up multiple authorizations; likewise, installing a fresh OS may cause iTunes to think the computer isn't authorized.
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IPod shuffle will not sync with iTunes 7.3; "iPod sync failed"

My shuffle is acting weird lately. For example, when I plug in the iPod and try to add songs and/or sync the device, iTunes says, "iPod sync failed. Disconnect and reconnect, then try again." It's really annoying because I can't add any songs to it or change any settings. Please help me! I have tried almost everything to save my shuffle and have restored it about 6 times!
eMac G4 Mac OS X (10.4.9)
Message was edited by: Robert Boyer

Have you tried a Disk Repair in the Disk Utility?
Also, you could have a damaged iPodDriver.kext file.
You can replace it by doing an archive and install or
use a 3rd party extractor and get it from your
Install disk. Or copy it from a friends Mac.
I have tried the Disk Repair in Disk Utility and it says my iPod shuffle is perfectly normal. I then decided to erase it with Disk Utility using Mac OS Extended (Journaled) but it didn't work, either. I am beginning to think this is a software problem with my computer...
I will try to replace the iPodDriver.kext file, but unfortunately, I lost the Tiger install disc. Can I use the install disc that came with my eMac (Mac OS X 10.2 Jaguar, I think)? Please let me know soon, and thanks for helping!
P.S. If I can't install it from my eMac install disc, I think I will copy the iPodDriver.kext file from a computer at my library or somewhere else. I can also borrow a friend's Tiger disc and use Pacifist, a great program for extracting .pkg files, to get a fresh iPodDriver.kext file.
Message was edited by: Robert Boyer

I have an iPod Touch version 4.2.1, and whenever iTunes tries to sync my iPod, I get an error message saying "Mobile Backup has encountered a problem and needs to close", and the sync fails. What can I do to fix this problem?

I have an iPod Touch version iOS 4.2.1, 8 G capacity, and whenever iTunes tries to sync my iPod, I get an error message saying "Mobile Backup has encountered a problem and needs to close", and the sync fails. I have tried deleting and reinstalling iTunes, and the same thing happens. What can I do to fix this problem?

Try:
iOS: If you can't back up or restore from a backup in iTunes

I can't sync my iphone to itunes i get this error message "Iphone could not sync because the sync failed to start" Help? both my computer windows and my phone are on the current versions of ios and itunes

I can't sync my iphone to itunes i get this error message "Iphone could not sync because the sync failed to start" Help? both my computer windows and my phone are on the current versions of ios and itunes

Hello lenmin,
Thanks for using Apple Support Communities.
To help resolve this issue where you're repeatedly prompted to authorize with your Apple ID in iTunes when syncing, please follow the directions in the article below.
iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
Have a great weekend,
Alex H.

I purchased Modern Combat3 from I tunes Store and tried installing it but it shows an error message 'App sync failed'. Please help me out. Can it be installed or my $9.00 are wasted ?

I tried this on my windows machine and then connected my IPAD 2 to install it. The app was shown in the Itunes library but when i checked it and clicked sync, the sync failed.

Is this the Version you purchased...
http://itunes.apple.com/us/app/ultimate-mortal-kombat-3-for/id417787179?mt=8

Sync failed to start w/ iTunes 10.7, iPod Touch 3rd gen

Since upgrading to iTunes 10.7 on Windows 7x64, I have had trouble getting my iPod Touch (3rd gen, 5.1.1) to sync. I am getting the message "sync failed to start". This happens with either WiFi or USB connection to the device. I know the iPod WiFi is working because the Remote app shows my iTunes library, fetches email, etc.
After installing iTunes 10.7, when I connected via USB, Windows tried to search for and install new drivers. After a very long delay, I canceled the search and continued using the existing drivers. I'm not sure if this is related.

I have resolved the problem by 'shutting down' my MacBook ('restarting' the computer was not sufficient to resolve it). While I was at it, I took the battery out briefly before rebooting – don't know if this made the difference, but I do know that Apple Tech Support have instructed me to remove the battery momentarily on previous occasions when resolving other issues with the computer. Anyway, either just shutting down (or shutting down + removing the battery) seems to have resolved the problem, as iTunes is once again recognising my iPod Touch and I'm able to sync again. Phew!

I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. H

I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. Have Disabled UAC and Startup items and Services with no success. Please help - frustrated to no end. Can someone help me?

make sure you're using the adobe cleaner, not crap cleaner, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
copy the installation files to a desktop folder and install from there.

I am trying to download from iTunes and when I clicked on the Sync button, it indicates that it is waiting to start and then says the sync failed. what is the problem

Trying to download from iTunes and when I clicked on the Sync button, it indicates that it is waiting to sync. Then it comes back saying sync failed. What is the problem ?

Few questions..
are you using windows or mac?
what version of itunes are you using?
have you EVER been able to successfully sync with itunes?
what iOS version are you running on your phone?
This is a great article for syncing with itunes. Good Luck
http://support.apple.com/kb/HT1386?viewlocale=en_US

WSUS Sync is not working Sync failed: UssCommunicationError: WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. --- System.Security.Authentication.AuthenticationException: The remote

I know there are loads of posts with same issue and most of them were related to proxy and connectivity .
This was case for me as well (few months back). Now the same error is back. But I've confirmed that FW ports and proxy are fine this time around.
server is configured on http port 80
ERROR
Sync failed: UssCommunicationError: WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid
according to the validation procedure.~~at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request). Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WSyncAction.WSyncAction.SyncWSUS
I've checked proxy server connectivity. I'm able browse following site from WSUS server
http://catalog.update.microsoft.com/v7/site/Home.aspx?sku=wsus&version=3.2.7600.226&protocol=1.8
I did telnet proxy server on the particular port (8080) and that is also fine.
I've doubt on certificates, any idea which are the certificates which we need to look? And if certificate is expired then (my guess) we won't be able open the above mentioned windows update catalog site?
Any tips appreciated !
Anoop C Nair (My Blog www.AnoopCNair.com)
- Twitter @anoopmannur -
FaceBook Forum For SCCM

Hi Lawrence ! - Many thanks for looking into this thread and replying. Appreciate your help.
Your reply ("SSL is enabled/configured, and the certificate being used is invalid
(or the cert does not exist or cannot be obtained), or the SSL connection could not be established.") is very helpful.
I've already tested CONTENT DOWNLOAD and it's working fine. WSUS Sync was also working fine for years with proxy server configured on port (8080) and WSUS server on port 80.
My Guess (this is my best guess ;)) is this something to do with Firewall or Proxy side configuration rather than WSUS. However, I'm not finding a way to prove this to proxy/firewall team. From their perspective all the required port communication open and
proxy server is also reachable. More over we're able to access internet (Microsoft Update Catalog site) over same port (8080).
Any other hints where I can prove them it's a sure shot problem from their side.
Thanks again !!
Anoop C Nair (My Blog www.AnoopCNair.com)
- Twitter @anoopmannur -
FaceBook Forum For SCCM

I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

I am sorry Erickkasner but there is no longer direct support provided for Creative Suite 5.5 installation issues.
You are welcome to post any specific errors you are able to discover within your installation log to this discussion. Since you are using Windows then Exit Code 15 could mean one of the following:
Installer database is corrupted
Update pending to your operating system
Improper permissions set for the Media.db
The installation log file should provide additional insight into the exact error you are experiencing. Please make sure to use the find command to look for the words 'ERROR' and 'FATAL' to locate the relevant error messages.

I get an error message that sync failed to start

When I try to sync my Ipod Touch it shows that it is waiting to sync but then I get an error message that sync failed to start. I have tried restore and re starting my computer but I still get the same message, what is going on and how do I fix it? Please help!

Quit iTunes, restart your computer, restart your iPad and try again. If it doesn't work with a restart of the iPad, try a reset of the iPad.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

I cannot sync my iphone with my computer. The error message says the ipone sync fails to start,how do I correct this?

I cannot sync my iphone with my computer. The error message says the ipone sync fails to start,how do I correct this?

try a reset on your iphone
make sure you have latest version of itunes
try updating your iphone over wi-fi before connecting to your itunes
reconnect ,try other usb ports
good luck

When I try to sync my ipod touch, itunes v11, displays waiting for sync to start, then a meesage appears saying sync failes as device timed out.

when i try to sync my ipod, itunes v11 says "waiting for sync to start" then a message appears "sync failed, device timed out.

Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

Erase & Sync in Itunes

If you do an Erase & Sync with your iPhone in ITunes does it leave your messages and the operating system in tact.

I didn't mention it but that is an Erase & Sync with your iTunes Library.

Erase, Sync, Fail.

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