Erased iphone 4 - will not activate

Hi,
Got an iphone 4 from my daughter in-law. She had not erased her data, so I did an update iphone via itunes, but did not realise I needed to turn off the 'find my iphone' feature.
Now I am trying to activate the phone but I get the message
'This iphone is currently linked to an apple ID (c*****@s*****). Sign in with the apple ID that was used to set up this phone.'
I have her apple id and password but when I try I get
'Incorrect Apple ID c*****@s***** cannot be used to unlock this phone'
I have done everything required from these pages
Find My iPhone Activation Lock - Apple Support
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
removed it from her icloud account. EVERYTHING, but I still cannot activate it. Any help please I am going crazy!!!!
Thanks
Paul

Have her do all the steps in this link, slowly and in the order given.
Prepare your device to sell or give away
If you can still not set up the iPhone as yours, have her dig out her proof
of original purchase as new iPhone and she (not you) should take that proof
and the iPhone to a physical Apple store where they may be able to assist
in resolving the problem. She should make an appointment at the Genius
Bar to avoid delay when arriving at the store.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/

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