Eraser tool doesn't function

I can not use the eraser tool (crossed out pencil) on any document I've created. It use to work but now NOTHING! ANY SUGGESTIONS?

James,
When things stop working it may be worth trying the list, and hope for one of the easy ones at the top.
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media, see below. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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Happy to helps -- and please don't cry. I go to pieces when other people cry.
Oh, one more thing... to quote from the email boilerplate::
If the reply answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7012223#7012223and clicking ‘Correct’ below the answer

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Here, I'll try to upload a local file. Last time, the uploader didn't work and I had to post it first to Photobucket.
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Eraser tool doesn't function

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