Eraser tool in Elements 8 not working

I just downloaded Elements 8 a few weeks ago. When I try to use the eraser tool, nothing happens. I reset the tool and still nothing. It seems that it doing something because when I go to the Edit menu, I am able to undo the eraser. But I can't see that anything has happened on my image. Please help. Thanks so much!

Try resetting the application preference files. Sometimes, the tool reset alone doesn't do the trick.
If on Windows, press and hold in the ctrl + shift + alt keys as you launch the editor. Do not release these three keys...ctrl + shift + alt. A dialog box will come up saying something like "Delete Photoshop Elements settings file?". After this dialog comes up, you can release those three keys. Click "OK" to accept. Application settings will be set to factory default and eraser tool should work as expected.
If on a Mac, follow the above instructions except change the shortcut combination to cmd + shift + opt.
If the above solution does not work....
Are you using a tablet?

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