Eraser tool on the pen doesnt work

I've been using windows vista (64bit) with adobe CS4 and a bamboo fun tablet (im up to date on the drivers for it) for nearly two years now and I've never had problems with Photoshop not recognizing the eraser end of the tablet pen. recently I lost my original pen and bought a replacement and now it doesn't differentiate between the eraser and nib. ive searched through a variety of material, conacted wacom tech support, and nothing seems to fix this. additionally, im not sure if its set to recognize pen pressure.
can anyone help me with this issue?
im reasonaly fluent with photoshop but get lost in its more technical menus so if you can answer, please be as thorough in your responses as possible.

Hello Satya,
if this is happening in an SAP standard transaction, I suggest to open an OSS message.
Regards,
Jan

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