Erasing all personal information from old phone (got a replacement)

My camera button fell off my Droid X so they sent a replacement. First of all the guy at Verizon was wrong because "everything including by personal backgrounds and ringtones" did not switch over, just my contacts.
But my main concern is following the instruction to "erase all personal information from the old phone". I looked at the security options and settings and I don't see where this is possible.
I'd rather speed this up since they say they will bill me for the full retail price of the phone if it's not sent back in 10 days.
Thanks,
Ben

Use this process...
http://community.vzw.com/t5/DROID-X-by-Motorola/Minimize-Droid-X-Issues-After-Froyo-Update/m-p/330185#M14749

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Erasing all personal information from old phone (got a replacement)

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