Ereader firmware upgrade- no longer read library books

I have a Kobo ereader- and have currently had to have the firmware upgraded- i have had no problems using the library books until after the the upgrade now all library material is coming up locked ...
Kobo had me deactivate and reactive th machine several times to try different things now I hget an eorror message saying TOO MANY ACTIVATIONS
I have called and got no help from tech support have been in a web chat over 2 hours no help and whn i try to fill in a web file i get this error page
I am just about ready to scream this is extremly fustrating iand I am getting no help !

This is the Reader forum. The Digital Editions one is here:
http://forums.adobe.com/community/adobe_digital_editions

Similar Messages

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    Transferred from another thread to keep discussion together.
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    Identifier:            com.adobe.adobedigitaleditions.app
    Version:               4.0.3 (1)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Adobe Digital Editions [1042]
    User ID:               501
    Date/Time:             2015-03-17 17:24:50.622 +0100
    OS Version:            Mac OS X 10.10.2 (14C1510)
    Report Version:        11
    Anonymous UUID:        39575296-9512-7D9E-6037-5A7F3189509D
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        __TEXT                 000000010fa2d000-0000000110299000 [ 8624K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
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    3   com.adobe.adobedigitaleditions.app 0x000000010fbc868d css::StyleHandler::processXMLStylesheet(uft::URL const&, mdom::Node const&, uft::String const&) + 227
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