Erlang Calculator IVR Port Problem

Hi to all,
in this days i've tried to search the " Erlang Calculator" for uccx in Cisci website but i can't find it!
I have uccx 7.0(1) and in some case of intensive traffic, uccx stops to work (i can hear the free tone but the application doen't answer) and i can hear the uccx voice that tells me that "there are some problem in the system.....".
I think that this happend because i have not enough IVR port, so i would like to calulate it in the worst case that happened in this days. I'll try to find the worst case with "Traffic Analysis Report".
Someone can tell me where i can find "erlang calulator" and if this problem can be cause by number of IVR ports?
Thanks a lot!

Hi Aaron,
i see that in these days of high pick of call, there are several of
ABORTED ------ com.cisco.app.ApplicationTimeoutException
REJECTED -------- Reject: Remote Timeout ( a lot!!!)
REJECTED ------ Reject: Channels Busy
While in days where i have a regular flow of call, i have not call rejected or aborted.
Do you think that it can be a problem of IVR port or another problem. Of sure it happen only when there are a lot of call!
Thank a lot for the support!

Similar Messages

How to change the Number of IVR ports in a UCCX?

I know this question has been asked before but it needs to be asked again, as previous answers do not seem to apply.   The simple quesiton is: If you have a UCCX and if after install you check you check License information and you note that you have 150 IVR ports; how do you increase the number of ports to 300?
I have been told that the number of ports is set by the class of the machine hardware and is not a license issue.   Others have suggested it is a license issue?   At the end of the day, however, I want a step by step procedure for adding more IVR ports to my deployment.   Even if that means buying more licenses (though I can not find a SKU).
I have several clients that have UCCX and are having calls that exceed the number of IVR ports.   Before we get into a discussion of CTI ports or Call Controll Groups, let me identify that I think they are the same.    I can create a CTI Call Control Group with 300 paths, but if I only have 150 IVR ports I am in serious trouble on the 151 call!
I had a lab system that installed under vmware with 150 ports. No matter how I tried to configure the CVA it always came up 150 ports!   I added a NFR license to my lab and magically it turned it into a 12 IVR system, so licensing does have something to do with it!
I have htis experience on Version 8 and now on Version 9!   I need more IVR ports than appear in the installation. I want to know exactly the steps needed to increase the number of IVR ports to the maxium of 300 for an enhanced system!
I can refer CISOC TAC to several tickets I have opened on this subject all with unsatisactory answers! Most recently 626743961
Peter Buswell (aka DrVoIP)
http://blog.drvoip.com

Here's the long answer
Peter Buswell wrote:I know this question has been asked before but it needs to be asked again, as previous answers do not seem to apply.   The simple quesiton is: If you have a UCCX and if after install you check you check License information and you note that you have 150 IVR ports; how do you increase the number of ports to 300?
Since I see below that you mentioned that the system in question is Enhanced, the answer is simply, install on faster hardware. Presently the best hardware you can get is VMWare ESXi with the 400 Agent License OVA, which gives you 400 IVR Port Licenses.
Standard licensing works the same as Enhanced, as far as IVR Port licenses go.
If you were wondering about Premium, then it's a 1:2 ratio of agent:ports. You cannot buy Premium ports directly, instead you buy them indirectly through the process of buying Premium Agent seats. So if you had a Premium UCCX with 100 Agents, you would have 200 ports, and if you desired to have 250 ports, you simply buy 25 more Premium Agent seats. Premium does still need to adhere to the hardware limits. I have seen partners sell someone an Enhanced UCCX which gave them 300 ports, but they only had like 50 Agents. A year later, the customer upgraded to Premuim, but only bought 50 seats, and thus downgraded their port license count to 100. A third of what they had! The solution? Buy 100 more Premium Agent seats so your total goes up to 150 Agents, and thus your ports go up to 300.
Peter Buswell wrote:I have been told that the number of ports is set by the class of the machine hardware and is not a license issue.   Others have suggested it is a license issue?
These are both correct statements. Just remember, that it's licensed based first for Premium, then hardware limited. Standard and Enhanced are hardware limited only.
Peter Buswell wrote:At the end of the day, however, I want a step by step procedure for adding more IVR ports to my deployment.   Even if that means buying more licenses (though I can not find a SKU).
Again, for Standard and Enhanced, you need to move to bigger/better hardware to get more ports, assuming you're not already at the meximum of 400.
Here is the document which walks you through moving to bigger hardware: Disaster Recovery Guide
And for Premium, you need to purchase the SKU for a Premium Agent Seat license. It's a 1:2 ratio for agents:ports.
Peter Buswell wrote:I have several clients that have UCCX and are having calls that exceed the number of IVR ports.
I'm not a partner, nor in sales, but I thought there was an A2Q process which validates CC designs for sales people. At any rate, it sounds like they were either under sized or outgrew their overhead, and something needs to be done.
Sometimes you can simply dump excess calls off. Think about playing a high call volume message to callers and then drop them.
Other times you can drop them into voicemail, and come back to it later.
I've seen some basic call back functionality implemented with an external data source, which could alleviate ports.
Lastly, I've seen improperly designed scripts which loop on themselves or other scripts, causing a high port usage.
My point is that there's a few options here, outside of simply increasing the size of the server or purchasing new licenses. There's no one size fits all answer though.
Peter Buswell wrote:Before we get into a discussion of CTI ports or Call Controll Groups, let me identify that I think they are the same.
Are you saying that CTI Ports and Call Control Groups are the same? Or that CTI Ports/CCG's are the same as IVR Port Licenses? Cause the former is true, while the latter is not. Think "oversubscribed" CTI Ports.
Sometimes it is advantageous to oversubscribe your CTI Ports, to achieve a more dynamic environment. E.g., I have 100 ports, and all 100 are used for inbound calls. I develope a single inbound app, which is limited to 10 ports, and handles small bursts of calls. What happens is that, if the new inbound app is running, the most it can "steal" from the inbound calls is 10 ports. However, if the app is not running (because it doesn't run all day, it's mostly bursty in nature), I can still have my regular inbound calls go all the way up to 100.
Peter Buswell wrote:I can create a CTI Call Control Group with 300 paths, but if I only have 150 IVR ports I am in serious trouble on the 151 call!
This is true. Again, you need to decide if you really need the extra ports, of if there is some solution to solving this problem without making a hardware/license purchase. These kinds of problems still exist for customers at the 400 port level, and they don't have the option to "buy more."
Well, that's not entirely true. While you cannot grow past the 400 port limit today, you could install another UCCX instance on the same CUCM cluster, effectively doubling your capacity, but breaking your administration into two separate domains.
Peter Buswell wrote:I had a lab system that installed under vmware with 150 ports. No matter how I tried to configure the CVA it always came up 150 ports!
What's CVA?
Peter Buswell wrote:I added a NFR license to my lab and magically it turned it into a 12 IVR system, so licensing does have something to do with it!
The NFR is most likely a Premium license. Refer back to the 1:2 ratio, and that would tell me you have an NFR license for 6 Premium Agents. Installing a higher level license on a lower level licensed system brings the whole system up to the higher level. Recall my partner story about the Enhanced to Premium upgrade scenario.
Peter Buswell wrote:I have htis experience on Version 8 and now on Version 9!
The licensing doesn't change from 8x to 9x.
Peter Buswell wrote:I need more IVR ports than appear in the installation. I want to know exactly the steps needed to increase the number of IVR ports to the maxium of 300 for an enhanced system!
You buy bigger/better hardware, and use the link I provided above for moving to that new hardware.
Peter Buswell wrote:I can refer CISOC TAC to several tickets I have opened on this subject all with unsatisactory answers! Most recently 626743961
I would be surprised if there is a single Cisco TAC person who doesn't understand this simply IVR Port licensing model. Perhaps there was some miscommunication about what was being asked, and what answer was being given.
I hope that helped to clarify some things for you. Also, if you are a partner, reach out to your CAM and ask for a one on one with a UCCX guru who can sit down with you. Cisco would want you to be successful with selling their products.
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.

UCCX 7.02 - IVR ports not answering

In the Call Control Group in UCCX we have 140 ports. On the Trigger I have programmed an extension in the No Answer/ Busy in case the ports dont answer ... calls are going to this extension and not being answered by the IVR ports. Cant figure out where the issue is. Tried resetting all the ports, did not help. Any suggestions ? I tried looking at the ccm --> sdi logs and still didn't see anything that clued me in.

Just in case anyone is checking ... I opened a TAC case. The Database source had changed and I had not completed the programming yet, the Database service was not in service as a result. So when calling a Trigger, if DB service is out even though the caller has not got to that part of the script, the ports won't answer.
fixed my DB connection issue, once the Control Panel showed it back 'in_service' , then the ports started answsering.
not sure how to make this 'conversation' Answered . do not see

Port Problem, cant Recieve Mail

Hi
Just recently my mail has stopted working due to a port problem. By my inbox i get a small icon which is a triangle with an explanation mark in. When i click it the first message i get is:
*Connection Failed*
+There may be a problem with the mail server or network. Check the settings for account "POP Account" or try again.+
+The server error encountered was: The connection to host mail.kahane.co.uk on port 110 failed.+
Then it willl give me a chice to go offline or online, ill click online and the icon is still there so i click the icon again and the second message i get is:
Alert
+There may be a problem with the mail server or network. Check the settings for account "POP Account" or try again.+
+The server error encountered was: The connection to host mail.kahane.co.uk on port 110 failed.+
I haven't changed any settings in the preferances or done anything which may have caused this. Incase you need to know i am on a POP account.
I would much appreciate any help, thanks

Me too... it comes and goes. It all started when I got a wireless router.

All ivr port busy , the system will prompt the next call that it's full load

/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
we currently had 130 port IVR (we are running CCX 7.0 Premium )
Is there any way to write the script for IVR so that when all IVR ports are busy, the system will prompt the next call that it’s full load ? Can we do that ? If yes please share the documentation how to configure it
Thanks so much !

hi netbakter
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
It requires IVR port to create a script to play prompt, while all of the IVR ports are currently busy. If there are some ports left to write script, it's not possible to service many customers at a same time, and the overload is still not resolved, either.
please explain more about this solution
thanks.

UCCX IVR Port License ?

If you are running uccx express enhanced with 150 licensed IVR ports. Does that mean you have 75 ports configurable for each server in HA totaling 150 or 150 for each totaling 300?

With Enhanced you are not restricted to any IVR ports, you get whatever the server can support, i.e. 300 ports, it is 300 on each server.
HTH,
Chris

UCCX Outbound IVR Port License Requirements

Hi, trying to figure out how many Outbound IVR port licenses are needed.
UCCX dials out, call is answered with a live voice, UCCX transfers to Application Trigger. No agent available, call is queued. At this point 1 Outbound IVR license is used.
Agent becomes available and call is transferred to Agent. At this point is the licensed port returned or is the license consumed until the agent hangs up?
Thanks.

Hi Chris
I dont think the outbound license will be held till agent answers the call.
Here's when outbound licenses will be released:
1. Outbound subsystem calls a contact, live voice is detected, dialer does a refer to agents extension via gateway-sip trunk - CUCM. At this point, outbound port is free and agent takes the call
2. Outbound subsystem calls a contact, live voice is detected, dialer does a refer to IVR trigger. Outbound port is released. Here, the outbound contact is now connected to one of the inbound CTI ports which are associated to the IVR trigger
In summary, as soon as outbound port does a successful SIP Refer transfer, the outbound port is free to be used for next contact.
Regards
Shikhar

Portege R835 USB 3.0 port problem (Shutdown everytime)

Hello,
The problem is that the USB 3.0 port continues to turn off shortly after connecting any device (mouse, usb memory, printer...).
The only way to restore it's functionality is to reboot. I have continued to have this problem since I bought the computer.
There is no issue with the 2 USB 2.0 ports.
I have bios 3.0, win 7 64bit home premium.
Few other people have address the same problem here before but I didn't see any solution.
Please Help!
links to other topics:
http://forums.toshiba.com/t5/Computer-Troubleshooting/R835-P50x-USB-3-0-Random-Shutdown/m-p/210318#M...
http://forums.toshiba.com/t5/Windows-7/Portege-R835-USB-port-problem-wireless-mouse-amp-keyboard/td-...

Thank's for the info Jerry
I sent my laptop to Toshiba labs here in israel.
They replaced the usb 3 part in the computer.
2 days have passed for now and it is working!
Finally!

I'm facing a problem with my ipad3 importing picture from ipad to my windows PC,my pc says port problem..What should I do?

my ipad is 3rd generation+cellular. ios7.1.2 .storage capacity 13.2 GB
the problem i'm facing is when i insert my ipad to my pc the autoplay option is not appearing as a result i'm not able to take pics from ipad to pc,,,,generally autoplay option appears & i used to take pics but now i cant..I went to device manager option & there i discover some random port problem.what should i do?

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
How to Transfer Photos from an iPad to a Computer
http://www.wikihow.com/Transfer-Photos-from-an-iPad-to-a-Computer
Importing Personal Photos and videos from your iOS device to your computer.
http://support.apple.com/kb/HT4083
iTunes: Frequently asked questions about viewing and syncing videos
http://support.apple.com/kb/HT2729
Also check out the Photo Manager Pro app.
https://itunes.apple.com/us/app/photo-manager-pro/id393858562
Check out the Feem WiFi File Transfer app
https://itunes.apple.com/us/app/feem-wifi-file-transfer-free/id596378699?mt=8
 Cheers, Tom

X6 8gb Usb Port Problem

My x6 usb port not working and i took it to nokia care to fix that problem and they told me that we don't have that type of IC to fix your problem and we can't fix your usb port problem .....if u can't fix the problem they why the hell your running service centre i am totally fed up with this nokia ....guys pls tell what should i do now

Can't they arrange for the part ? Insist on that.. if they agree, you may be asked to pay for the part upfront..If they do not, contact Nokia by using the 'Contact Us' tab at the top of this page and hope for a favourable resolution.

Z68A-GD80 G3 rear audio port problem

Just built his system a couple of weeks ago. My first build. When I first started the system, I was using the integrated graphics. I had my speakers plugged into the green audio jack on the MB, and it worked fine. Used it like this for a couple of days while transferring programs, photos, etc. I was never able to get the HDMI port working to set up both monitors, so I removed the graphic card from my old computer (GE Force 210), installed it in the new computer and installed the NVIDIA drivers for it. This got both monitors working, but then I found the sound was not working. I tried connecting the speakers to the surround sound ports and they worked, but at a very low volume. I finally connected the speakers to the front speaker port. This works but the sound quality is not very good. I get random? static noises.
I had it this way for a few days while I tried to troubleshoot the problem. It seemed like the problem started after installing the graphic card and drivers, so I removed them and tried it again. Still the rear speaker port did not work. Also, at this time I tried to get the dual monitor setup working again. I had found that the IGD multi-monitor setting was disabled, and assumed that was why I could not get both monitors working the first time around. After enabling this setting, still could not get both monitors working. No HDMI. I am really not too concerned about this, as I plan to get a better graphic card, but thought that it might be related to the audio port problem.
I believe there is a newer version of BIOS, but I am not sure if that is something that I want to tackle. Does anyone have any ideas of what could cause this? Thanks.
Monty

Not real sure of this since I haven't been personally involved in it, but the HDMI problem could be related to a cable issue? HDMI 1.4 versus older types? Monitor v1.4 compliant, etc.?
A battery removed CMOS clear & reset may be of help. It's worth a try. If the sound was clear & worked normal before, I doubt a UEFI/BIOS update would be of benefit. Something hardware related, drivers, or the way the OS is responding are my guesses for the sound problem & static.
A corruption in Windows is always a possibility. Doing a fresh install of the OS may help. Maybe before that extreme, using a utility like driver sweeper to get a fresh start with the audio drivers. Presume the speaker system is a self powered unit?

Parallel Port Problem

Hi,
I've encountered a problem when using the parallel port. There are two LEDs blinking one green and the other orange. When the LEDs on my hardware blinks, the GUI will also blink in sync.
When the Green and Orange LED indicator icon are within the while loop the LEDs will blink successfully but when I try to link the Green and Orange indicator outside the while loop, there is no blinking LEDs on my program. Is there any way where I could connect the LEDs indicator outside the while loop? Coz I need to use the Boolean to do some calculations.
Can anyone please kindly help me?
Thanks
I've attached my problem.
Attachments:
parallelporttest.vi ‏23 KB

Saykhoon,
I am not sure what you are asking. If you need to have the indicator update over and over, you need to have it in a loop. You can do other operations on it inside of the loop as well. Just needing to perform some other Boolean operations on it does not necessarily mean that it cannot be in a loop.
Maybe it would help if we had a little more information about what you are trying to accomplish.
I hope that this helps,
Bob Young
Bob Young - Test Engineer - Lapsed Certified LabVIEW Developer
DISTek Integration, Inc. - NI Alliance Member
mailto:[email protected]

ISL Port problems on 9513

Hi, I have two shiny new MDS9513 directors which i am trying to link with two ISL's. The problem i am having is that the ports on both switches stay in a state of 'initializing' although the port light is green. My HDS USPV disk ports come up fine as do the host ports. Trunking is set to on. Anyone any ideas?

VSANs require that both switches have the VSAN defined on
them in order for them to access each other across the ISL. In
other words, if Cisco switch A has 10 N_Ports in VSAN 1000, and
Cisco switch B has 10 N_Ports in VSAN 1 (default), these N_Ports
will not be able to access each other until the N_Ports in VSAN 1
are moved into VSAN 1000, or vice versa, or some flavor of IVR is
used.

Ports problems with 10g XE

Hello!
I'm using Oracle 10g XE on Windows Server 2003, the installation was successfully realized.
The problem is that I can't access to the login page : http://127.0.0.1:8080/apex . I think that the problem come from a port restriction (but I'm not sure!) : the 8080 port is certainely blocked, but I don't know how open it ...
With Windows XP Pro, I had no problem ... ! Nevertheless I used the same anti-virus program with the same rules ... !
Can someone help me please, I'm loosing my hair !!
Thanks !

Hello!
I'm using Oracle 10g XE on Windows Server 2003, the installation was successfully realized.
The problem is that I can't access to the login page : http://127.0.0.1:8080/apex . I think that the problem come from a port restriction (but I'm not sure!) : the 8080 port is certainely blocked, but I don't know how open it ...
With Windows XP Pro, I had no problem ... ! Nevertheless I used the same anti-virus program with the same rules ... !
Can someone help me please, I'm loosing my hair !!
Thanks !

Voice Mail Port Problem with CUCM 8.5 and Connection 8.5

Hi im having a very strange problem witch the voice mail ports between a CM 8.5 and a Cisco Unity connection 8.5 , i configured them and they registered and all was working fine, however when i rebooted the servers the ports stayed in status unknown i tried resetting them both sides, re adding config both sides and nothing after hours of trying and deleting and adding the same config it worked again, however we have a power outage today and the same thing happened again status unknown and still i cannot get them to register again. Any ideas or help would be appreciated.
Thanks,

I'm not sure but it could be a DNS issue. Is DNS configured or are you just using IP addresses? Make sure everything is resolving correctly.

Erlang Calculator IVR Port Problem

Similar Messages

Maybe you are looking for