ERMS : Email work items not getting created

Hi Forum
In my test system (CRM 2007), inbound mails were properly coming in and getting distributed to agent's inbox. But after the server restart, I realised that the work items for inbound mails stopped getting created due to which mails are not reaching agent's inbox.
Mails are visible in SOIN but their associated Work items are not there in SWI1.
I have checked almost all the settings like Email Distribution (SO28), CRM_ERMS_WF_CUST (Event lining is in place and is active), swu0 (Event simulation is working).... but still not sure why work items are not getting created for inbound mails.
Any thoughts ? Help will be deeply appreciated.
Regards
Vishal Mani

Thanks Bruno for your time to reply !
I checked this transaction and in overview there are 19 events with errors. But apart from that everything is green.
I checked the Linkages with Error tab and realised that the events with errors belong to object type BUS1006.
In Activation tab --> Linkages --> Object type (ERMSSUPRT2) --> Linkage is activated.
Infact that is the first thing, I checked when work items were not getting created.
So no clue from here too.
Regards
Vishal Mani

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BE_REFOBJ                                                                                Reference Object in Back-End System
BE_REFOBJ_ITEM                                                                                Reference Object Item in Back-End System
BE_REFOBJ_SBITM                                                                               Reference Object Sub-Position in Backend System
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BE_REFOBJ2                                                                                Reference Object in Back-End System
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BE_SP_STK_IND                                                                                Key for Special Stock Section
BE_INFO_REC                                                                                Number of purchasing info record
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>
Jayashri Rade wrote:
> Hi All,
> We are trying a IDOC-File scenario & trying to create a XML file on the receiver side........All the mappings have been checked & everything is working fine.It shows success in SXMB_MONI. But the file is not getting created at the target directory..... Checked the component Monitoring and message monitoring as well, which is also successful...
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Hi,
The code starting from WAIT UP TO 10 SECONDS. - not only does it look attrocious, is error prone (if no free process for executing batch job is available for 10 seconds, or if the job runs for more than 10 seconds, what will happen...?), but seems utterly unnecessary... Is there any reason immediate spool output can not be handled by simply setting PRINT_PARAMETERS-PRIMM = 'X'?
cheers,
Janis
Edit in:
Ok, i just read Document in spool but not printed... Do not use an output device relying on frontend access methods to do printing from background processing. Frontend is not available during background processing, period. To my knowledge there is no easy, clean solution to this problem other than defining and assigning, per user, output devices not relying on frontend printing. What if the dialog user has logged off by the time batch job finishes..? May the spool remain unprinted?
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Message was edited by: Jānis B

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Reward Points if useful

ERMS : Email work items not getting created

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