ERMS: Original Email with formatting

Hi Experts,
Need your help on ERMS original email retrieval.
we have set up ERMS configuration to update activities thru incoming emails.
here in activity update , we are loosing formating of the content when we transfer data to sap text field.
my customer want to get original email with all formating. Does any one come across this situation?
thanks
Shankar

Could you please check if  SAP Note: 1628432, helps...
Regards,
Luis Vera - AGS Primary Support, Global Support Center, Spain

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