ERP and CRM Application Architecture Direction

Not sure if this is out of topic for this forum but it seemed the closest I could find. If it is out of topic could someone please point me in the right direction?
Im looking for the architectural direction Oracle is taking for their ERP and CRM applications. Specifically as Oracle moves their applications to the Oracle 9iAS application server will Oracle be changing their application architecture to a Service Oriented Architecture (SOA) as other ERP and CRM vendors are? If not what architecture will the Oracle applications follow?
Phil Montagliano
Xerox Corporation
XIM/Technology, Strategy & Architecture
161 South Chestnut Street Email: [email protected]
One City Centre / 0875-05B Phone: (585) 423-8831
Rochester, NY 14604 Fax: (585) 423-4848

Hi,
bit confuse about your question. are you looking for techniacal architecture or looking for business prospective?
Kindly elaborate your question.
Yogi
[email protected]

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Oracle ERP and CRM Application Architecture Direction

Not sure if this is out of topic for this forum but it seemed the closest I could find. If it is out of topic could someone please point me in the right direction?
Im looking for the architectural direction Oracle is taking for their ERP and CRM applications. Specifically as Oracle moves their applications to the Oracle 9iAS application server will Oracle be changing their application architecture to a Service Oriented Architecture (SOA) as other ERP and CRM vendors are? If not what architecture will the Oracle applications follow?
Phil Montagliano
Xerox Corporation
XIM/Technology, Strategy & Architecture
161 South Chestnut Street Email: [email protected]
One City Centre / 0875-05B Phone: (585) 423-8831
Rochester, NY 14604 Fax: (585) 423-4848

Hi,
bit confuse about your question. are you looking for techniacal architecture or looking for business prospective?
Kindly elaborate your question.
Yogi
[email protected]

How to compare the no. items in an order i ERP and CRM?

Hi SAP Experts,
We are facing an issue where the number of line items in an order(same order) in ERP and CRM are different , properly not synchronized.e.g., one order in ERP is having 5 line items but in CRM for the same order has 7 line items.
How to compare and identify the difference in number of line items in ERP and CRM for same orders?
Is there any report or tables , any other way?
Thanks in advance
Best Regards
Succhi

You can use transaction SDIMA for checking if data between crm and erp are synchronized. You can either run a Header comparison or Detailed comparison of the data. It is simple and easy to use. You can find more details here: http://help.sap.com/saphelp_crm70/helpdata/EN/49/2a5a1d6c7f3895e10000000a421937/frameset.htm
Or you can use report CRM_ODE_CHECK_DOC in CRM system to compare sales Documents between R/3 and CRM per transaction type/sales organization or even the transaction number. Also has got options to check transactions Not equal in CRM and R/3.
Regards.

Middleware on CRM 7.0 for ERP and CRM sales integration

Hi all,
i am involved in a CRM upgrade project in order to repleace the client current release with CRM 7.0.
currently, my client handles sales integration between ERP and CRM using middleware fucntion and in particular SCENARIO A that allows to create sales orders both in the CRM system and in the R/3 system and to change them mutually in both systems.
my question is: new release 7.0 covers all those included functionalities by default without implementing this scenario? If yes, how and what exactly.
thank you in advance and i am looking forward your feed-back
cheers, lucia

Hi Christophe
this can be done. You can call MDM web services for either doing a Free form search or even run a MDM matching strategy to find potential duplicates defined based on rules in MDM.
In one of our projects we have used Web services call from CRM ecommerce portal to MDM for doing a Customer search.
Thanks-Ravi

Anybody help on integration between IS-RETAIL and CRM application?

hello experts!!
anybody help on how is the business process (or) functionality between IS-RETAIL and CRM application?
i mean integration between IS-RETAIL and CRM application.......

Hi Subha
Since IS-Retail is an Industrial Solution package which was built above the Baseline package,all the Business processes which were there in 4.7 is supported by IS - Retail. You can access the Retail Menu in W10T and S000 for your normal Menu in ECC6..
Regards
Anis

Looking for best approach to implement all ERP and CRM Analytics

There is a scope to implement all the ERP Analytics (HR, Finance, SCM, Procurement & Spend, Project) and CRM Analytics (Sales, service, Marketing, Contact Center, Price, Loyalty ). Just want to know the best approach for impelmentation of both ERP and CRM analytics
1- Work with two separate containers with separate execution plan for ERP and CRM
2- Work with one container with one execution plan for both ERP and CRM
3- Work with one container with separate execution plans for both ERP and CRM
Also, Please let me know if there any standard document to achieve both the implementations simultaneously.
Thanks!

Answer, as always, is "it depends". Here is a list of things to consider w the 3 approaches you mentioned:
1- Work with two separate containers with separate execution plan for ERP and CRM
This is a good approach if you plan on a different frequency of ETL loads for each container or different timings. As long as the targets are the same and you run INCREMENTAL loads from both containers, then the refresh dates will be updated. This is usually a good idea if your ERP and CRM users have different timing and load requirements and do not want to "interfere" w each other. You will also have DATASOURCE NUM ID uniquely defined for each system so the data will be segregated. By default, each source system will have its own container
2- Work with one container with one execution plan for both ERP and CRM
This is good if you are ok w the same exact load time for both. Its a simple approach and all tables will be loaded at the same time to avoid any confusion.
3- Work with one container with separate execution plans for both ERP and CRM
Not sure what the advantage of this option versus keeping them in separate containers (like Option 1).
I would also review the secion in the DAC guide for "MultiSource Execution Plans"
if helpful, pls mark correct

Contact person Number range in ERP and CRM - Middleware settings

Dear SDN team,
We have currently integrated SAP CRM 5.2 and SAP R/3 4.6 c using Middleware .
The contact persons are maintained in SAP R/3 system and also downloaded into CRM system . Currently the Number range is different in both the systems
Going forward, we can create and maintain Contact Person data in CRM only. But we have an issue with the Number ranges allocation in ERP system.
Our Questions are :
1) Can we maintain a external number range for Contact Persons in ERP system ? If yes , how is this possible ? because Contact person is not a standard Account group in ERP and we cannot maintain PIDE settings for Contact persons .
2) What is the best solution to maintain Contact persons between ERP and CRM with active Middleware settings.
A Good answer will get maximum points.
Regards
Ritvij

Dear Ritvij,
Am no sure how best I can answer but attempting:
Basically the contact persons in the R/3 system when are transfered to a CRM, the system generates the number from the number range with internal number assignment of the standard grouping. Hence, no PIDE settings involved.
Now, maintaining the contact person in CRM and to determine the number range for contact persons differently, you got to go for enhancement. You can look at the note 564538 which might give you some clues as to what enhancements are required.
thanks
Ravi

How the tables are linked to each other in ERP and CRM?

Dear All,
Can anyone provide the info for the below query ?
"How the tables are linked to each other in ERP and CRM"
Quick response is highly appreciated.
Best Regards
Succhi

Dear Buijink ,
Thanks for the info.
Here in this table SMOFTABLES , it is giving the CRM adopter objects with R/3 tables . But my requirement is more on corresponding CRM Tables , the data fetching from R/3 tables will store in which CRM tables.To be clear the adopter objects extract the data from different R/3 tables but stores in to which tables?
Thanks in advance
Best Regards
Succhi

Need to syncronize the Regions between ERP and CRM

Hi MW gurus,
I didn't find a adapter object to synchronize the 'Regions' between ERP and CRM. The regions are stored to the table T005S in ERP and the same table exists in CRM too.
Will any one of you adivce on how to sync. these two tables using a replication object?
Thanks,
Raj

Dear Friends,
Start initial load of object "DNL_CUST_BASIS5"
Refer:
http://www.scribd.com/doc/33952988/Download-Country-Region-V-T005S-From-R3-to-CRM-2007-06Jun2010
Thanks & Regards,
Rajagopal
Chennai - INDIA

Replication of text determination (business partner) between ERP and CRM

Hello,
in ERP I have maintained a text determination procedure Z1 and assigned it to the text object "KNA1". The textprocedure include the Text ID's "Z011" and "Z020".
In CRM exist the text object "KNA1" and "BUT000". I have customized a a text determination procedure "Z1" and the same Text ID's as in ERP, to booth text objects.
The text ID's don't be replicated, no matter i maintain it in CRM or ERP.
Can anybody tell me, how can I replicate the content of the text ID's? What is the relevant text object in CRM?
Thanks for help
Regards
Andreas

Andrea,
There are objects for replicating the data between CRM and CDB.
CRM_DNL_TTXOB and CRM_DNL_TTXID.
But none for replication between R/3 and CRM. WE need to maintain it manually.
Regards,
Aj.

Difference between sap erp and crm

hi
can u pls explaine me wht is the difference between crm and erp. how both are integrated
regards
Guru

Hi,
SAP Erp is a Total Enterprise Solution for the business.
But CRM is Specific Speciality part of Erp.
Deploying an SAP solution isnt just about technology. Its about removing barriers between people, information, geographies and business processes. And getting it right requires a broad range of capabilities, from deep technical skills and SAP solution implementation experience to in-depth knowledge that cuts across every industry and business discipline.
BPO Systems industry-leading services extend across the entire SAP lifecycle - from selection and design to implementation and support - enabling us to bring genuine transformation and bottom-line results to businesses. We partner with organizations in the commercial and public sector to:
Define and build business processes
Streamline operations
Provide real-time visibility across the enterprise
Implement efficient administrative and financial systems
Reduce costs
Eliminate duplication of effort
Shorten product-to-market time
Improve decision-making throughout the organization
SAP NetWeaver platform and Technology Integration
The SAP NetWeaver platform is changing the way companies support their business processes providing a comprehensive and integrated platform designed from the ground up to work with SAP and other standard technologies. But understanding when, where, and how to deploy SAP NetWeaver components to generate the most business value requires a comprehensive understanding of a companys business processes and organizational structurealong with in-depth knowledge of various technology practices.
Business Applications
Business Intelligence Enterprise Solutions
Customer Relationship Management Enterprise Solutions
Finance & Performance Management Enterprise Solutions
Human Performance Enterprise Solutions
Specific Enterprise Solutions: Overview
Supply Chain Management Enterprise Solutions
Regards,
Nandha.

Difference between ERP products and CRM products .

Hi to all,
can u please answer to my question,the question is what is the difference between ERP products and CRM products .

Well, a google Search would result in some nice beginner Articles...
for eg:
http://www.lockergnome.com/nexus/technobabble/2005/02/14/the-abcs-of-erp-and-crm/
Cheers.

Application architecture of oracle crm suite

Can anyone let me know where can i find the application architecture for oracle crm suite which includes oracle 3i and oracle 11i.

Hello -
First of all the best for your Thesis and appreciating for selecting Oracle BPM.
Check this : http://www.oracle.com/technetwork/middleware/bpm/obpm-articles-086639.html
Most of the articles are by Mariano Benitez - BPM Architect.
BR,
Justin.

Panagon and MGETDOC Application:open a doc, the doc goes to .zip file instead of going to the doc directly

Application: FileNet content SG (Panagon) and MGETDOC(Web application)
Issue: when open a doc, the doc goes to .zip file instead of going to the doc directly. Only this issue happens for .xlsx,docs and pptx document.
Note: On all client machine, we are using office 2007 and IE8 browser
Cause: On 16<sup>th</sup> July 2013, . Net framework 4.5 is install on all our GI-D desktop machines. There after the issue is started .
Application Background: Applications built on .net framework 1.1 and it can support up to 4.0 version on client machine to view the documents through panagon and MGETDOC application. Panagon (Filenet content services) is
not supported in .net framework 4.5 and above.
Work around: After I had troubleshooting and tested with one of our system which has .net framework 4.5, IE8 does not support with HTML5 and tested with IE9 and Chrome, documents were able to open successfully.
I had removed .Net framework 4.5 uninstalled and able to open the documents w/o any issue. And also we had give the work around as if the doc goes to zip file, they open the doc by removing the . zip extension and they can save it as .xlsx or docx file and
they can able to open file.
Please let us know if you there is a fix to export the files through framework 4.5 and do contact us if you need further details, we shall discuss on the same. Thank you for your support. Request you to email @
[email protected]/[email protected]
Candida

Presumably you're using Safari?
You can change that in Safari Preferences (at least in 5.0.3, might be different in 5.1.x)
The checkbox at the bottom will do that for you. However! I strongly advise against permitting that; there have been, and no doubt will be again, malware that uses that to bypass authentication.
Just select Desktop as the default download location so you don't have to dig for the files.

Biller Direct and CRM billing

Dear Experts,
Could anyone kindly help to tell me how to deploy Biller Direct? If my company has the license of FSCM, does it mean Biller Direct has been deployed already?
Also, I want to make fully use of CRM billing function. I have seen a demo of biller Direct usage on ISA website, any expert knows how biller direct and CRM billing can interact with each other?
Thanks

Williams,
We are also getting the same error, could you please share the fix.
Rao.

ERP and CRM Application Architecture Direction

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