Err = -3259 "The network connection timed out - Apple!! Please communicate

Ok, the echos of this issue are all over the place. Hundreds of posts now exist on this topic. Will it take national press before Apple says something? Come on Apple, what is up? Is it bandwidth? Is it the app? Is it a mistake? Admit it, fix it and let's get going. Silence is not a friendly user interface.
Burt Wizeman

Check your firewall settings, and the settings of any third party security software you may be running.
This error is usually caused by McAfee security software or a firewall, hence the Windows issue.
If it continues, contact iTunes and make it clear that you are not running Windows and that you checked for conflicting software.

Similar Messages

Error -3259 "The network connection timed out"

I've recently encountered a problem while trying to download music through itunes on my computer. My internet is working just fine, and when i click download, the music starts downloading as it should, but after doing nothing for a few seconds, i get the error that the network connection has timed out. Any ideas?

Can anyone come up with anything?
It appears after much research this problem has been caused for a variety of issues. Here's what I've done:
Tried disabling firewall
Tried disabling anti-virus
Tried unchecking simultaneous downloads
Tried opening up ports as was suggested in some places
Uninstalled some updates to Windows Vista
Completely uninstalled itunes and all its components then reinstalled
Can anyone think of anything else I can try?

I am having trouble downloading ios5 with the error "there was a problem downloading the software.The network connection timed out. Please help!!!

Please can someone help me with my error message. I cannot download the new software IOS 5.0.1. My phone is double slow now..

Disable your firewall and antivirus software while you do the download and update. (Guessing you are using a Windows PC)

When updating to iOS 5.0.1. get the err -3259, thus unable to install new iOS. The message I receive goes: "THE NETWORK CONNECTION TIMED OUT. MAKE SURE YOUR NETWORK SETTINGS ARE CORRECT AND YOUR NETWORK CONNECTION IS ACTIVE, OR TRY AGAIN LATER."

When updating to iOS 5.0.1. get the err -3259, thus unable to install new iOS. The message I receive goes: "THE NETWORK CONNECTION TIMED OUT. MAKE SURE YOUR NETWORK SETTINGS ARE CORRECT AND YOUR NETWORK CONNECTION IS ACTIVE, OR TRY AGAIN LATER."
Does anyone know how to solve this tiresome problem, please!?? The update is downloaded upto 723.5MB, and is required upto 723,6MB, then the error message pops out! Tnx.

I have a quick wifi connection (Mac shows it as about 35 megabits) but I couldn't get the 5.0.1 OTA to work, I had to do it via cable to my computer's iTunes - and as I was already on iOS 5 it was only a small download, basically the same size as the OTA size.
As the original poster is talking about a 730 meg download then I assume that they are still on iOS 4.3.5 or below and can therefore only download via their computer's iTunes - you need to be on iOS 5+ before you get the OTA option.

When trying to connect to Airplay speakers I get error message "The network connection timed out" although some sort of connection is made as the speaker is turned on. Same thing with Apple TV. Is the distance from my speaker/ TV the problem?

When trying to connect from iTunes to Airplay speakers I get error message “The network connection timed out” although some sort of connection is made as the speaker is turned on. Same thing with Apple TV. Is the distance between my PC and the speaker or the AppleTV the problem?

Hi whitwick,
If you are having issues with your network connection when attempting to use AirPlay, you may want to use the steps in this article to troubleshoot -
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS5209
Thanks for using Apple Support Communities.
Best,
Brett L

Can not update iphone firmware using iTunes "The network connection timed out"

Hello,
I can not update the iphone firmware using iTunes.
Messagte displayed
"There was a problem downloading the software fo the iPhone. The network connection timed out.
Also seen stopped error -3259
I have run network connectivity tests from iTunes and All Tests passed.
Can anyone help?
Thank you,
Joan

Did you make sure it was the exact file for your device and the latest version? I just downloaded the latest file for my iPhone4, put it in the folder I mentioned above and it ran the install versus downloading the file. This problem where it times out after downloading is a big Bug within iTunes that has been there ever since IOS 7.0 was released. I wished these apple developers would just fix iTunes. There are a ton of complaints about this issue. I sure miss Steve Jobs running this business, I really feel like it's gone down hill after he left.
I hope this helps!
Regards.

When i was waiting for an hour for itunes to grading my 2nd generation ipod touch to a 4.2.1 and it was about done, it suddenly said the network connection timed out and that made the upgrading a fail. Why does it do that? and what does it mean?

When i was waiting for an hour for itunes to grading my 2nd generation ipod touch to a 4.2.1 and it was about done, it suddenly said the network connection timed out and that made the upgrading a fail. Why does it do that? and what does it mean?

Error -3259 is a network timeout error, usually. This article might help:
http://support.apple.com/kb/TS2799

"The network connection timed out" Update/Restore using iTunes

Can anyone help with this problem. Ever since IOS 7.0 was released, iTunes is so broken when it comes to updating the software or restoring iPhones. Everytime I try to restore or update I get the error "There was a problem downloading the software for the iPhone. The network connection timed out." after waiting for the 20min download. For one thing there is nothing wrong with my network connection it's fine, I cannot access the itunes store the whole nine yards, it's just when I need to update or restore the phone. It takes 20 mins to download then it gives me this stupid error. I have tried everything I've seen on the forum that others have tried with disabling virus scanners and other 3rd party software and nothing! The funny thing is, it happens on every computer in the house, even my Mac notebook, so it seems like it's tracking the Baja network connection, but I don't have any problems with anything else we are using, it's just with iTunes. We were using OpenDNS, so I removed that from the router and I still have the some problem. Does anyone know a way around this problem. I am so ready to bail on apple products. Frustrating....
I would appreicate any help in resolving this problem....
Tnx

Did you make sure it was the exact file for your device and the latest version? I just downloaded the latest file for my iPhone4, put it in the folder I mentioned above and it ran the install versus downloading the file. This problem where it times out after downloading is a big Bug within iTunes that has been there ever since IOS 7.0 was released. I wished these apple developers would just fix iTunes. There are a ton of complaints about this issue. I sure miss Steve Jobs running this business, I really feel like it's gone down hill after he left.
I hope this helps!
Regards.

Upgrading to iso 5 and receiving error message "the network connection timed out" and won't complete the update. How do I fix to complete the upgrade?

Upgrading to iso 5 and received an error message "the network connection timed out" and fails to complete the upgrade. How do I complete the upgrade?

Try a manual install, as outlined in the link below.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

Is itunes store down? Keep getting an error message which says that the network connection timed out.

About 3 hours ago I downloaded some stuff off itunes. However in the last hour I cant seem to sign in or buy anything off itunes and I keep getting an error message that says that the network connection timed out and I should check the connection and try again. But this still doesnt work. Im in Australia. Anyone else finding the same thing?

Judging by other posts yes, and it looks like it's affecting a number of people/locations e.g.
https://discussions.apple.com/thread/3343897?tstart=0
https://discussions.apple.com/thread/3343810?tstart=0
https://discussions.apple.com/thread/3343829?tstart=0

When i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

when i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

I am having similar issues except that the store starts to load, then stops, then I only get iTunes Store in gray letters on a white screen. I can access playlist and the other stuff. Like flamesgirl, I contacted them and they just keep sending me links of stuff to try which I had already seen on the Apple website and nothing works. I posted the question on another forum I belong to and one responder said her husband was in an Apple store and asked about this problem as he was having the same issue. They said an update would be coming out soon as they were aware of the problem. Who knows.

Trying to restore iPhone 4s, and receive "Connection attempt to firmware update server was unsuccessful. The network connection timed out."

I've tried updating on both my desktop and laptop, neither work. I have the newest version of iTunes as well, so that can't be the problem. When I run diagnostics:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion g7 Notebook PC
iTunes 11.3.1.2
QuickTime not available
FairPlay 2.6.15
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0038BB880CE6FDE0
Current user is not an administrator.
The current local date and time is 2014-09-04 12:48:09.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 4.0.5
Plug-in File Version: 6.0.5.4
Plug-in Path: C:\Program Files (x86)\iTunes\Plug-ins\itw_scrobbler.dll
iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CE989488-FC81-488B-A970-91D722749820}
Description: Realtek RTL8188CE 802.11b/g/n WiFi Adapter
IP Address: 192.168.254.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.254.254
DHCP Enabled: Yes
DHCP Server: 192.168.254.254
Lease Obtained: Thu Sep 04 12:18:22 2014
Lease Expires: Fri Feb 25 02:18:22 2022
DNS Servers: 192.168.254.254
Adapter Name: {5E3757D2-481F-4D48-B535-A6A6ACF48517}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-09-04 12:47:39

Hi christeag,
The only thing I can identify as an issue is that your Windows Firewall is running and iTunes is not enabled in it, so this may be the source of your issue. Here is an article for you that will help you rectify this situation:
How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall
http://support.apple.com/kb/HT2553
Thanks for coming to the Apple Support Communities!
Regards,
Braden

The network connection timed out

i am trying to download an ipod software update on a 56k modem, the update gets about one third done and then a message pops up stating that the network connection has timed out and i need to check my network settings. Also when i run network diagnostics on itunes MOST of the time they will come back with "itunes connection status failed" but sometimes (vary rarely) everything will be fine and the store will connect successfully. i tried all the other suggestions from other posts but nothing is working, please help ive been at this for about 2 weeks and im beggining to loose sleep over it!!
here are the diagnostics from when the service cannot connect -
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Gateway MX6448
iTunes 7.0.2.16
Current user is an administrator.
Network Adapter Information
Adapter Name: {C6FAAAE7-D8D3-40A6-A47F-7AD24EF3EF3E}
Description: Broadcom 802.11g Network Adapter - Packet Scheduler Miniport
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sat Mar 03 00:25:52 2007
Lease Expires: Sat Mar 03 01:25:52 2007
DNS Servers: 68.87.66.135
68.87.64.140
Adapter Name: {5AE4F0CA-E541-49F9-9F33-DD5E6E65DC2D}
Description: Marvell Yukon 88E8038 PCI-E Fast Ethernet Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Tue Sep 26 07:46:35 2006
Lease Expires: Tue Sep 26 08:46:35 2006
DNS Servers:
Adapter Name: {FB2751E7-C5EB-49DB-8EB7-D6042DAB1327}
Description: WAN (PPP/SLIP) Interface
IP Address: 64.24.41.90
Subnet Mask: 255.255.255.255
Default Gateway: 64.24.41.90
DHCP Enabled: No
DNS Servers: 64.136.28.122
64.136.20.122
Network Connection Information
Active Connection: NetZero
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:7900
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
The date and time on this computer is not set correctly. Secure connections to the iTunes Store may fail.
this is from when the service connects but only for a short period of time -
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Gateway MX6448
iTunes 7.0.2.16
Current user is an administrator.
Network Adapter Information
Adapter Name: {C6FAAAE7-D8D3-40A6-A47F-7AD24EF3EF3E}
Description: Broadcom 802.11g Network Adapter - Packet Scheduler Miniport
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sat Mar 03 00:25:52 2007
Lease Expires: Sat Mar 03 01:25:52 2007
DNS Servers: 68.87.66.135
68.87.64.140
Adapter Name: {5AE4F0CA-E541-49F9-9F33-DD5E6E65DC2D}
Description: Marvell Yukon 88E8038 PCI-E Fast Ethernet Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Tue Sep 26 07:46:35 2006
Lease Expires: Tue Sep 26 08:46:35 2006
DNS Servers:
Adapter Name: {FB2751E7-C5EB-49DB-8EB7-D6042DAB1327}
Description: WAN (PPP/SLIP) Interface
IP Address: 64.24.41.90
Subnet Mask: 255.255.255.255
Default Gateway: 64.24.41.90
DHCP Enabled: No
DNS Servers: 64.136.28.122
64.136.20.122
Network Connection Information
Active Connection: NetZero
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:7900
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
The date and time on this computer is not set correctly. Secure connections to the iTunes Store may fail.
Gateway MX6448 Windows XP Laptop , dial up modem

I'm chasing down a similar problem and noticed your diag said your computer time wasn't right. The link below says you need to match the time. Don't know if it will help you or not, but there's always hope... Good luck.
http://docs.info.apple.com/article.html?artnum=93440

Connection attempt to firmware update server was unsuccessful. The network connection timed out

Hi. I have recently updated my iTunes to version 10.5.0.142 and cannot access the iTunes store after the upgrade. I have checked all the support articals and tried uninstalling and reinstalling iTunes, ensured that the firewall,internet explorer etc are correctly configured. Any help would be appreciated.
Below my diagnostics results:
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Microsoft Windows 7 x64 Business Edition (Build 7600)
Dell Inc. Latitude E6520
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0034AABC03B14CA8
Current user is an administrator.
The current local date and time is 2011-11-05 23:04:22.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 4200M
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D16D8541-B70F-4DD7-A7C6-32B8EC55622C}
Description: Cell C
IP Address: 197.105.149.240
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970
Lease Expires: Thu Jan 01 02:00:00 1970
DNS Servers: 41.50.20.29
41.50.20.61
Adapter Name: {37C32779-B216-4D52-80FA-B4C3DF705DF3}
Description: DW1530 Wireless-N WLAN Half-Mini Card
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970
Lease Expires: Thu Jan 01 02:00:00 1970
DNS Servers:
Adapter Name: {6ADC43CF-4031-4D31-9B46-2BF2867B8E09}
Description: Intel(R) 82579LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970
Lease Expires: Thu Jan 01 02:00:00 1970
DNS Servers:
Active Connection: Cell C
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-05 22:37:41.

Finally found a solution:
For PC users, before reinstalling, try this:
Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run as Administrator
then type in:
netsh winsock reset
hit enter, restart PC, open iTunes. Hopefully fixed.

HT3204 The network connection timed out

I ran a diagnostics test. It came back as:
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
I'm not sure what to do next.

I had same problem. Disabled my anti virus software and it worked fine. Be sure to re-enable software after finished.

Err = -3259 "The network connection timed out - Apple!! Please communicate

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