Err msg converting pdf to doc/docx

"An error occured while trying to access the service" whilst trying several times to convert .pdf into .doc & .docx ((have also had to type this in twice because I did not have a "screen name" - I have one now))
Maybe I am being dim, but I thought this was a request to a "help desk" or similar - seems to have gone out as a "discussion" - at the risk of coming across as grumpy, I don't want a discussion - I am trying to run a business - I need help, preferably asap from Adobe...

Sorry, I missed one of your points. Yes, this absolutely is a discussion, a forum or whatever. You'll hear from fellow users, not Adobe staff.
https://www.acrobat.com/exportpdf/en/faq.html discusses your options for help with ExportPDF.

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