Erratic Battery - Itunes won't restore (Iphone 5)

Hello,
I'd appreciate some really urgent here as I'm at the end of my tether. In the last couple of days my phone has had charging issues - either it would stay on the same percentage then cut out or it wouldn't charge at all. Earlier this evening, despite a full day of charging, it was sitting at 3% and then kept cutting out and turning itself back on. After looking online it seemed that the sensible idea would be to restore to its factory settings to see if that would fix the problem. Here is where the frustrations really kicked in ...
I was all set to restore but itunes first has to download software which takes over an hour. The first time it downloaded, there was an unkown error and I had to restart. There was then another hour (to download the same software?), once this finished, nothing happened. The iphone still has the static USB screen where it asks you to connect to itunes, and itunes (despite detecting the iphone) just didn't do anything. It then restarted the downloading software process which will take another hour. This whole time I've had no access to my phone. I'm travelling 5 hours to get home for christmas tomorrow and need a phone to complete the journey as I'm being picked up. I have no idea how to sort this!? Anyone?
Thanks,
Jason

Okay, now went through another hour of it downloading and again it didn't apply the update to continue with the restore. It allows me to press restore again, I press it and it begings updating the software (hence taking another hour). This is absolutely insane that my phone should be locked like this with a download that takes over an hour each time and then doesn't work. Is there anyone who can help?

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Erratic Battery - Itunes won't restore (Iphone 5)

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