Erratic iSight problem on MacBook Pro
The iSight camera on my MacBook Pro 17" comes and goes constantly. It vanishes from System Profiler at times too. I've rest the NVRAM and logged in as other users too. Its like it has a mind of its own. Turning on the green LED and off, then refusing to let other programs like iChat or Photo Booth from connecting, sometimes saying the camera is in use even. Its very fustrating also since I use the camera sometimes in iChat or Skype only to have the image lockup. The camera vanishes. I'm not sure if its a hardware problem or a kernel problem.
I've decided to try to monitor its failure with the HardwareGrowler.app. The camera randomly connects and disconnects. Growl notification show:
USB Disconnection
Built-in iSight
USB Disconnection
IOUSBVendorSpecifiDevice
USB Connection
IOUSBVendorSpecifiDevice
USB Connection
Built-in iSight
*Bellow is an example of what I see in my logs*
Sep 18 17:13:39 yazz-mac kernel[0]: USBF: 408.650 [0x4723a00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 4 of hub @ location: 0xfd000000)
Sep 18 17:13:39 yazz-mac kernel[0]: USBF: 409.376 [0x4723a00] The IOUSBFamily has successfully enumerated the device.
Sep 18 17:13:58 yazz-mac kernel[0]: USBF: 427.990 [0x4723a00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 4 of hub @ location: 0xfd000000)
Sep 18 17:14:02 yazz-mac kernel[0]: USBF: 432.160 [0x4723a00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 4 of hub @ location: 0xfd000000)
Sep 18 17:14:05 yazz-mac kernel[0]: USBF: 434.990 [0x4723a00] The IOUSBFamily was not able to enumerate a device.
Sep 18 17:14:06 yazz-mac kernel[0]: USBF: 435.809 [0x4723a00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 4 of hub @ location: 0xfd000000)
Sep 18 17:14:11 yazz-mac kernel[0]: USBF: 441.327 [0x4723a00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 4 of hub @ location: 0xfd000000)
Sep 18 17:14:12 yazz-mac kernel[0]: USBF: 442. 53 [0x4723a00] The IOUSBFamily has successfully enumerated the device.
*Some info about my MacBook Pro*
Model: MacBookPro1,2, BootROM MBP12.0061.B03, 2 processors, Intel Core Duo, 2.16 GHz, 2 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x86), 1.1.9.3
Bluetooth: Version 1.9.0f8, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Network Service: Parallels Host-Guest, Ethernet, en2
Network Service: Parallels NAT, Ethernet, en3
Serial ATA Device: ST9120821AS, 111.79 GB
Parallel ATA Device: MATSHITADVD-R UJ-846
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
*Some info from System Profiler when the camera appears to behave correctly*
USB High-Speed Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x27cc
PCI Revision ID: 0x0002
PCI Vendor ID: 0x8086
Bus Number: 0xfd
Built-in iSight:
Version: 1.84
Bus Power (mA): 500
Speed: Up to 480 Mb/sec
Manufacturer: Micron
Product ID: 0x8501
Vendor ID: 0x05ac (Apple Computer, Inc.)
--
Hello Aaton
If you have not installed any new hardware since your MacBook Pro worked correctly, it is possible that your problem may be hardware related. Because of the intermittent nature of your problem, unless the problem is repeatable when running some particular software or performing some function that could indicate possible software or device conflicts, hardware problems in your Mac seems even more likely.
Unless you get better suggestions from iNtel Mac users, here are the common solutions that help most avoid a visit to their Apple Service Technician for the "in use..." or "no camera connected" errors. You have already tried some of them, but I leave the entire list for possible use by other readers.
None of the suggestions is complicated, but the only way to find which one will work for you is to try them one-by-one until you find the one that fixes your Mac.
(0) Disconnect any unnecessary peripherals while you do your testing to rule out possible conflicts.
(1) Restart your Mac. Sometimes that is all that is required.
(2) If you use VMware Fusion to run Windows on your Mac, consider disconnecting iSight from your Virtual Machine as recommended by user "The.VCI" in this post.
(3) If you use an HP printer/scanner with your Mac, consider the "daemon" suggestions from user "parkersal" in this post.
(4) Check for any running applications, Login Items, or widgets that can use your iSight. (It is easy to forget widgets like Mirror in your Dashboard.) As explained in Apple's iSight "Your camera is in use by another application" message, iSight can be used by one application at a time.
(5) Try every suggestion re: Built-in iSight in How to Troubleshoot iSight. Be sure to include the checks for whether the problem is "application-specific" and "user-specific".
Click here if you need help creating a new user account to check whether your problem is "user-specific" during Troubleshooting.
(6) If resetting or the other troubleshooting suggestions do correct your problem, try the following:
• Backup your Home Folder, or at very least, your important files.
• Repair permissions. (Click here if you need help.)
• Then download and apply the Mac OS X 10.4.10 Combo Update v1.1 (iNtel).
• Finish with another Permissions Repair, and then check your iSight again.
Users have reported fixes to a variety of audio, video, connectivity, and software conflicts and unreliability issues after properly applying Combo Updates.
(7) Some iNtel Mac laptop users have also reported success after unplugging their Macs and leaving the battery out for half-an-hour to overnight.
(8) If none of these suggestions work, contact your retailer, Apple, or your Apple-Authorized Service Provider for professional help.
EZ Jim
PowerBook 1.67 GHz Mac OS X (10.4.10) G5 DP 1.8 External iSight
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Problem description:
(MacBook Pro 15” late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open. Randomly freezes and becomes unresponsive, requiring forced power down. Randomly logs off. Removed Kodak AIO software via Clean My Mac2, but BonjourAgent still there and requesting access. Cleaned weekly with Clean My Mac2 and running Sophos AntiVirus. 2GB memory installed. Currently 169.99 GB available of 249.2 GB capacity.
Help?
EtreCheck version: 2.1.8 (121)
Report generated March 21, 2015 at 11:35:35 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2008) (Technical Specifications)
MacBook Pro - model: MacBookPro5,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 0/DIMM1
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 59
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1440 x 900
NVIDIA GeForce 9600M GT - VRAM: 256 MB
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:13:37
Disk Information: ℹ️
Hitachi HTS543225L9SA02 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (168.91 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS21N
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.leapfrog.codeless.kext (2) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.kodak.BonjourAgent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.leapfrog.connect.authdaemon.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
AmazonMP3DownloaderPlugin1017265: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 [Click for support]
Google Earth Web Plug-in: Version: 6.0 [Click for support]
Safari Extensions: ℹ️
AdBlock
Disconnect
Add To Amazon Wish List
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Tuxera NTFS [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 80.29 GB
Destinations:
Backup [Local]
Total size: 63.67 GB
Total number of backups: 1
Oldest backup: 2015-02-23 16:16:08 +0000
Last backup: 2015-02-23 16:16:08 +0000
Size of backup disk: Too small
Backup size 63.67 GB < (Disk used 80.29 GB X 3)
Top Processes by CPU: ℹ️
5% WindowServer
1% loginwindow
0% AppleSpell
0% SophosUIServer
0% SophosAntiVirus
Top Processes by Memory: ℹ️
118 MB InterCheck
101 MB SophosScanD
60 MB Dropbox
54 MB mds_stores
41 MB SophosAntiVirus
Virtual Memory Information: ℹ️
49 MB Free RAM
682 MB Active RAM
652 MB Inactive RAM
315 MB Wired RAM
1.49 GB Page-ins
2 MB Page-outs
Diagnostics Information: ℹ️
Mar 21, 2015, 11:18:52 AM Self test - passed
Mar 21, 2015, 10:53:03 AM /Library/Logs/DiagnosticReports/SophosUIServer_2015-03-21-105303_[redacted].cra sh
Mar 19, 2015, 07:59:03 PM /Library/Logs/DiagnosticReports/CalNCService_2015-03-19-195903_[redacted].crashLinc Davis wrote:
Slow performance after installing Yosemite on an older Mac is often caused by inadequate memory. Although you can install the upgrade on a Mac with 2 GB of memory, experience has shown that at least 4 GB is needed for full performance.
Select About This Mac from the Apple menu. If you have less than 4 GB of memory, and your model has upgradable memory, install as much as it can take, or at least that much. Any reputable RAM vendor will have a web form in which you can select the Mac model and be directed to compatible parts.
Memory in the MacBook Air is not upgradable. If that's what you have, you should restore the previous system from a backup, or replace the machine. Ask if you need guidance.
The Etrecheck report clearly shows that SylvieRose has a Macbook Pro, not a Macbook Air and that there are only 2 GB RAM installed. The Etrecheck report can be very informative if one takes the time to examine it.
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Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
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Snow Leopard General Requirements
1. Mac computer with an Intel processor
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4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s iCloud services; fees and
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Upgrading from Snow Leopard to Lion or Mavericks
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OS X Mavericks- System Requirements
Macs that can be upgraded to OS X Mavericks
1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
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6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
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Lion System Requirements
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or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
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although i haven't known which program was using it.I did many ways to solve this problem but i couldn't. After that, I installed a fresh window XP again and isight continued working probaly. At this time, I did a check to find out which program was using my isight. I did like that one time installing a program and check isight working one time. And i saw that after installing Yahoo Messenger, my isight meet the problem like above.
Can anybody give me a comment? Thank you
Message was edited by: stoney78usWelcome to Apple Discussions, stoney78us
I don't use Windows, but if you get no better help here, I suggest you boot your Mac into OS X and use the suggestions in Apple's How to Troubleshoot iSight to be certain that your iSight works correctly in OS X.
If you still have trouble with your iSight in Windows although your iSight works in Mac OS X, boot back into Windows XP. Then use Windows XP > Help on your Mac or click here for the Windows Help Web Page to check whether your problem might be related to installing, configuring, or using Windows.
If the above does not help you solve your problem, or if you already know that the problem only occurs when you are using Yahoo! Messenger, check Yahoo! Messenger > Help on your Mac or click here for the Yahoo! Messenger Help Web Page. Yahoo! Help should be best the best information source on how to Troubleshoot their application on your system.
If the problem only occurs with one of your other Windows applications, and if you cannot find appropriate help for the problem in the Help pages for that application, when you post back, tell us the name and version number of the application that gives you trouble. Also tell us any new things you learn while trying the suggestions above.
Someone may be able to offer more specific suggestions based on the details in your response.
EZ Jim
PowerBook 1.67 GHz w/Mac OS X (10.4.11) G5 DP 1.8 w/Mac OS X (10.5.2) External iSight -
Hi Guys
I recently bought a second hand early 2011 Macbook Pro 15 inch and are having 2 problems. The first is that none of the apps detects my webcam at all, the second is, i have Windows 8 installed on bootcamp but are unable to get the keyboard backlight to work in 7 or 8. The backlight works perfect in os x 10.8.5 though. I need a little bit of help guys.....Go to Apple Menu / About This Mac. Click on More Info ... next on System Report. In the left hand column, under Hardware, select USB. The right side will show the USB Device Tree. Look through that and check for "Built-in iSight". That is your camera. If it is not listed the camera is not working.
For backlighting, try this: go to System Preferences / Keyboard. Uncheck "Adjust keyboard lighting in low light". -
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Welcome to Apple Discussions, Soxhor
Your problem may be hardware related, but until you get better suggestions from iNtel Mac users, here are some common solutions that help most avoid a visit to their Apple Service Technician.
None of the suggestions is complicated, but the only way to find which one will work for you is to try each suggestion in the list until you find the one that fixes your Mac.
(0) Disconnect any unnecessary peripherals while you do your testing to rule out possible conflicts.
(1) Restart your Mac. Sometimes that is all that is required.
(2) If you use VMware Fusion to run Windows on your Mac, consider disconnecting iSight from your Virtual Machine as recommended by user "The.VCI" in this post.
(3) If you use an HP printer/scanner with your Mac, consider the "daemon" suggestions from user "parkersal" in this post.
(4) Check for any running applications, Login Items, or widgets that can use your iSight. (It is easy to forget widgets like Mirror in your Dashboard.) As explained in Apple's iSight "Your camera is in use by another application" message, iSight can be used by one application at a time.
(5) Try every suggestion re: Built-in iSight in How to Troubleshoot iSight. Be sure to include the checks for whether the problem is "application-specific" and "user-specific".
Click here if you need help creating a new user account to check whether your problem is "user-specific" during Troubleshooting.
(6) If resetting or the other troubleshooting suggestions do correct your problem, try the following:
- Backup your Home Folder, or at very least, your important files.
- Repair permissions. (Click here if you need help.)
- Then download and apply the Mac OS X 10.4.10 Combo Update v1.1 (iNtel).
- Finish with another Permissions Repair, and then check your iSight again.
Users have reported fixes to a variety of audio, video, connectivity, and software conflicts and unreliability issues after properly applying Combo Updates.
(7) A few iNtel Mac laptop users have also reported success after unplugging their Macs and leaving the battery out for half-an-hour to overnight.
(8) If none of these suggestions help, I suggest that you take your iMac to your Apple-Authorized Service Provider for a professional check.
To help others who may have the same problem, please post back which solution gets yours working again.
EZ Jim
PowerBook 1.67 GHz Mac OS X (10.4.10) G5 DP 1.8 External iSight -
Adobe Player problem on MacBook Pro
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Yet when trying to watch videos embedded at sites on the MacBook Pro, videos that play fine on the iMac don't play on the MacBook Pro.
For instance, both videos on this blog posting show and play on my iMac, but on the MBP this error message shows in the black video box: "The video can't be played with your current setup. Please switch to a browser that provides natgive H.264 support or install Adobe's Flash player": http://whyevolutionistrue.wordpress.com/2011/11/04/a-murmuration-of-starlings/
I have tried re-installing Adobe Flash Player on the MBP, but the problem persists.
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