Erreur à l'installation d'InDesign CC(2014)

Bonjour,
j'ai une erreur lorsque j'installe InDesing CC(2014) sur le poste d'un de mes collaborateurs.
Voici le message :
"Échec d'installation
Extraction vers le répertoire temporaire impossible. Contactez le service clientèle.
(EX11)"
J'ai fait plusieurs recherches mais aucunes n'a abouties.
Est ce quelqu'un aurait une solution à m'apporter ?
Merci par avance,
LaurentT

Hi LaurentT,
You might want to double check the permissions on your temp directory as this could cause an extraction failure. You may also want to try an alternate Internet connection in case the install files themselves are being corrupted during the download process.
Regards,
Rave

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Erreur lors de l'installation de indesign CC

Bonjour
je viens de télécharger indesign CC 2014 sur mon portable et au lancement, l'application ne s'ouvre pas.
Une fenêtre m'indique le message suivant :
Error:
Impossible de démarrer Adobe InDesign. car vous n'avez pas les droits nécessaires pour accéder aux dossiers de préférences. Assurez-vous d'avoir les droits appropriés, puis redémarrez Adobe InDesign.
Informations importantes, illstratour, photoshop, fireworks, dreamweaver, muse... pas de problème...
Que faire ?
Merci pour votre aide

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El 06/30/2014, a las 8:40, Small Town Gal <[email protected]> escribió:
InDesign CC 2014 freezes on "What's New" window
created by Small Town Gal in InDesign - View the full discussion
Dear Alberto,
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Indesign CC 2014 keeps crashing - cannot keep open

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Process:               Adobe InDesign CC 2014 [641]
Path:                  /Applications/Adobe InDesign CC 2014/Adobe InDesign CC 2014.app/Contents/MacOS/Adobe InDesign CC 2014
Identifier:            com.adobe.InDesign
Version:               10.1.0.71 (10100)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe InDesign CC 2014 [641]
User ID:               501
Date/Time:             2015-01-19 11:41:43.562 +1100
OS Version:            Mac OS X 10.10.1 (14B25)
Report Version:        11
Anonymous UUID:        DC44A0FE-BD2A-7B1A-581C-D5C05C490F82
Time Awake Since Boot: 2000 seconds
Crashed Thread:        0 Dispatch queue: com.apple.main-thread
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000208eec000
VM Regions Near 0x208eec000:
    MALLOC_LARGE           0000000138659000-0000000208eec000 [ 3.3G] rw-/rwx SM=PRV
-->
    MALLOC_NANO            0000600000000000-0000600000200000 [ 2048K] rw-/rwx SM=PRV
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_platform.dylib       0x00007fff8c4efc69 _platform_bzero$VARIANT$Unknown + 41
1   libsystem_c.dylib             0x00007fff8f2f12a8 strncpy + 232
2   com.adobe.PDFSettings         0x00000001337458c1 0x133737000 + 59585
3   com.adobe.PDFSettings         0x0000000133747ac8 0x133737000 + 68296
4   com.adobe.PDFSettings         0x00000001337458b2 0x133737000 + 59570
5   com.adobe.PDFSettings         0x00000001337451c5 0x133737000 + 57797
6   com.adobe.PDFSettings         0x0000000133744e39 0x133737000 + 56889
7   com.adobe.PDFSettings         0x000000013373b657 0x133737000 + 18007
8   com.adobe.PDFSettings         0x000000013373e4ca 0x133737000 + 29898
9   com.adobe.PDFSettings         0x00000001337384da 0x133737000 + 5338
10 com.adobe.InDesign.PDF         0x00000001332eda10 0x133289000 + 412176
11 com.adobe.InDesign.PDF         0x00000001333d1dd4 0x133289000 + 1347028
12 com.adobe.InDesign.PDF         0x00000001333d0bb1 0x133289000 + 1342385
13 PublicLib.dylib               0x000000010f4b0c01 Command::DoImmediate(short) + 65
14 com.adobe.InDesign.Utilities   0x000000013659c677 0x13659b000 + 5751
15 com.adobe.InDesign.Utilities   0x000000013659c7e5 0x13659b000 + 6117
16 com.adobe.InDesign.AppFramework 0x000000012f9f432e 0x12f9e7000 + 54062
17 com.adobe.InDesign.AppFramework 0x000000012f9f2f63 0x12f9e7000 + 48995
18 com.adobe.InDesign.Application UI 0x000000012fd6c961 0x12fc2e000 + 1304929
19 com.adobe.InDesign.Application UI 0x000000012fd6d721 0x12fc2e000 + 1308449
20 com.apple.AppKit               0x00007fff89679e98 -[NSApplication run] + 711
21 com.adobe.exo.framework       0x0000000110b89648 exo::app::OS_AppBase::RunEventLoop() + 56
22 com.adobe.InDesign.AppFramework 0x000000012fb13f33 0x12f9e7000 + 1232691
23 com.adobe.InDesign.AppFramework 0x000000012fb1303c 0x12f9e7000 + 1228860
24 com.adobe.InDesign             0x000000010e2c978f main + 303
25 com.adobe.InDesign             0x000000010e2c95f4 start + 52

I have worked out the answer. Thank you Peter for your input.
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