Error 0 x E8000013 ???????????? Help

I received a 16GB touch as a gift and wanted to replace my older 30GB video ipod, plugged in to USB cable and got this error message Error "0 x E8000013" and nothing happens, itunes doesn't see the touch, and although it seems to be charging and the computer recognizes "new hardware" not much else happens. Have latest i tunes version, have tried phone tree support, re checked USB port, tried new cable (from other ipod touch), in fact phone call support from apple (automated) recommended i talk to tech support but "none available" please check apple.com! So, a little frustrated here.
Thanks,

Runtime errors usually point to a deeper, systemic problem. Perhaps some DLL is missing or the graphics configuration is messed up. Your issues with Quicktime would be indicative of the latter, i.e. accelerated drawing functions due to insufficient graphics resources. I recomment you verify your graphics driver and install the latest version. Additionally, simply let the system upgrade to service pack 3. This will repair any otehr issues that might exist like e.g. a damaged DirectX install. Also consider installing additional Windows components such as the .NET runtime 1.1. This replaces some system DLLs that may prove more stable to use on your machine.
Mylenium

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