Error 03-EEEE-0000 AND error fc040003

Hi
I have windows vista home edition 32 bit  I call to toshiba soport tell me that is a software problem some body can help me happen     to me exact same problem.
 error 03-EEEE-0000 on my toshiba A215-s7444 after trying to do a back to factory setting of my HHD from the recovery discs that came with the laptop.  I done what you guys say is the fix, that is getting to the command prompt, putting \zzimages from both discs into c:\temp, then doing the tosimage thing.  I get this: 
WIM File: c:\temp\preinst.swm1(0)
Dst File:  c:\temp\preinst*.swm
App Name:  TOSHIBA Recovery Wizard
Open WIM file failed!
.\TixRestore.cpp(52):  Error FC040003

I spent a few hours reading all these threads and banging my head against a wall getting the error below.
Double check that your swm files are actually in c:\temp and not c:\temp\zzimages
Sounds dumb but I messed up my xcopy and couldn't figure it out for the world. Hopefully someday this will help someone like me.

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    http://laptopforums.toshiba.com/t5/General-Technology/Satellite-A215-quot-03-EEEE-0000-quot-Error/td...
    If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

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