Error 0x00000002 adding printer w2k8 TS

Question

Hi!
I am having trouble adding network printers on my 2008 x64 terminal server:s (9 servers) i get 0x00000002 error.
I have tried the following, Logged on as domain admin adding a network printer i get error 0x00000002, tried to install a local printer on the server gives me error 0x00000002.
Adding local printer with Microsoft shipped drivers i get error 0x00000002
Have tried above as local admin on server, same problem.
Print server: w2k8 x64 Datacenter (all printers have 64/32 bit drivers)
Terminal Servers: w2k8 x64 Standard
Regards
Roger

Answer 1

Hi,
Thanks for the post.
From your description, I understand that the error code
0x00000002 is received when adding a network or local printer on terminal servers.
As we know, the
error code 0x00000002 indicates the system cannot find the file specified.
This issue may occur if one of the following factors is true:
1.   
The spooler service is corrupt.
2.   
The printer components are corrupt.
3.   
The permissions are inappropriate.
Now I would like to confirm the following questions:
1.   
Does this issue occur on all machines?
2.   
Have you tried to install the printer with the elevated window? (Select
Run as administrator)
To troubleshoot this issue, let’s try the following steps.
1. Unplug the problematic printers.
2. Open Printers.
3. On the File menu, click Server Properties, and then click the Drivers tab.
4. Remove the relevant printer drivers.
After that, please try to re-plug the printers and install them again.
Does it work?
If this problem continues, let’s collect the relevant information.
1.  
Open Printers.
2.  
On the File menu, click Server Properties, and then click the Advanced tab.
3.  
Select or clear the Log spooler error events, Log spooler warning events, and Log spooler information events check box
4.  
Stop and restart the spooler service
Now please take the time to collect the relevant information on print server for further research.
1. Download proper MPS Report tool from the website below.
Microsoft Product Support Reports
http://www.microsoft.com/downloads/details.aspx?FamilyID=CEBF3C7C-7CA5-408F-88B7-F9C79B7306C0&displaylang=en
2. Double-click to run it, if requirement is not met, please follow the wizard to download and install them. After that, click Next, when the "Select
the diagnostics you want to run" page appears, select "General", “Server Components”, click Next.
3. After collecting all log files, choose "Save the results", choose a folder to save <Computername>MPSReports.cab file.
Use Windows Live SkyDrive (http://windowslive.com/online/skydrive
) to upload the file and then send the download address
to me directly at
[email protected]
Please inform me of the thread title in the email subject.
Thanks,
Miles
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