Error 0x61011bec: I am unable to print. Reset the printer, but porblem still persists.

Dear Sirs,
Both a new hp officjet 6500A printer on Friday 24th of june. Installed first the software (with USB kabel) on my Desktop (Windows XP software system) and encoutered a problem error 0x61011bec. Resetted the printer but the problem still persist. Installed the software then on my netbook (including connecting the printer to  my netbook) but the error remains.
Please would like to know if I have to return the product to the store, or is there an alternative solution.
Regards,
S.Wilson

You need to take the covers off the printer and replace the small round battery on the board located down inside on the left side of the printer.I just did this repair and it worked! We all know batteries don't last forever, The battery number is 2032 I bought mine at a auto parts store they are used alot in car key remotes. Feel free to contact me if you have any questions or need any help, The Inkjet Qween! ;o)

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