Error 0x8078002A when trying to back up windows 7 to my seagate hard drive

Hi,
I keep getting this error when trying to back up windows 7 to my new seagate hard drive. It says ' one of the files could not be created... because of an I/O device error.
I have tried restarting the computer and then backing up but that didnt work.
What do I need to do?
Regards
Ellie

Hi,
Firstly follow these steps to check the disk:
1. Type cmd.exe in the start search box, and click Run as administrator.
2. At a command prompt, type the following command, and then press ENTER:
Chkdsk /R X:
Note In this command, X: is a placeholder that represents the drive letter of the volume that you want to check.
3. Press Y when you are prompted to check the disk the next time that the system restarts.
4. Close all applications, and then restart the computer.
Note During the restart process, Windows checks the disk for errors, and then Windows starts.
5. After the computer restarts, repeat steps 1 through 4 for the other volume, and then rerun the backup operation.
And then backup again for test.
If the issue persists, follow this thread to see if it works:
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/unable-to-create-image-0x8078002a-and-io-device/8193c7f9-da80-4656-9589-9e60cef182f1
Karen Hu
TechNet Community Support

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