Error 0xc1440137 0x2000c installing 8.1. Pro as upgrade on HP Stream 8

I'm getting the error 0xc1440137 0x2000c after about 3% of the installation.
I tried a few of thing that I found like the
1) dism /online /cleanup-image /restorehealth
2) http://support2.microsoft.com/kb/929135/en-us
3) Making a USB Bootable with Windows 8.1 PRO ISO...
4) trying to use a mounted ISO copied on the C drive
But I'm still getting the error 0xC1440134-0x2000C and I don't see any error in the eventlog.
Thank you.

Hello Cagua,
Do you mean that you have Windows 8.1 and when upgrading to Windows 8.1 Pro, we get the error 0xc1440137 0x2000c?
Please provide the whole error message.
Do you perform the clean install instead of upgrading from Windows 8.1 to Windows 8.1 Pro through license key?
Please take the following steps for troubleshooting:
1. Try to upgrade to Windows 81. Pro by adding feature in Windows 8.1.
For more information, please take a look at the following article.
http://windows.microsoft.com/en-us/windows-8/feature-packs
2. Collect the following logs， upload and share them with us in OneDrive for better analyzation.
C:\Windows\Panther\Setupact.log
C:\$Windows.~BT\Sources\panther\setupact.log
Upload to OneDrive:
http://windows.microsoft.com/en-us/onedrive/add-photos-files
Share files:
http://windows.microsoft.com/en-us/onedrive/share-file-folder
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Similar Messages

Error 0xc1440137 0x2000c installing 8.1. Pro as upgrade on Acer Switch 10

This question has not been answered despite its being marked as the solution.
The instructions provided in the thread did not work.

Hi ncpstech,
Please explain a bit about the current situation.
Do you mean that you receive the error code 0xc1440137 and 0x2000c when you try to upgrade Windows 8 to Windows 8.1？
Please provide the whole error code and error message for troubleshooting.
Additionally, please collect the following logs and share them with us in OneDrive for better analyzation.
C:\Windows\Panther\Setupact.log
C:\$Windows.~BT\Sources\panther\setupact.log
If you are going to use Onedrive but don't know how to upload to it, please visit the following: website.
http://windows.microsoft.com/en-us/onedrive/add-photos-files
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Installation error 0xc1440137 0x2000c

Hi-
Trying to upgrade an Acer Switch 10 tablet to Windows 8.1 pro.
The following installation error pops up. installation error 0xc1440137 0x2000c
Here is part of the setuplog file, but no error file is created. Any ideas?
2014-08-02 05:15:16, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer in progress: BinaryPath=[C:\windows\system32\migration\dafmigplugin.dll], CLSID=[{C939EC0F-2F56-4CE8-AF56-2336596A5FA7}],
ApartmentThreadingModel=[0].
2014-08-02 05:15:16, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: ThreadID=[0x1434], Server=[C:\windows\system32\migration\dafmigplugin.dll], CLSID=[{C939EC0F-2F56-4CE8-AF56-2336596A5FA7}],
ApartmentThreadingModel=[0]
2014-08-02 05:15:16, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Loaded server(C:\windows\system32\migration\dafmigplugin.dll)
2014-08-02 05:15:16, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Successfully loaded and registered server(C:\windows\system32\migration\dafmigplugin.dll)
2014-08-02 05:15:16, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: LoadAndRegisterServerInThreadContext() succeeded.
2014-08-02 05:15:16, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer finished: Result=[0x0].
2014-08-02 05:15:16, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer in progress: BinaryPath=[C:\windows\system32\migration\IphlpsvcMigPlugin.dll], CLSID=[{ADE10465-2A43-454E-B0A7-3F220A61BD03}],
ApartmentThreadingModel=[0].
2014-08-02 05:15:16, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: ThreadID=[0xd68], Server=[C:\windows\system32\migration\IphlpsvcMigPlugin.dll], CLSID=[{ADE10465-2A43-454E-B0A7-3F220A61BD03}],
ApartmentThreadingModel=[0]
2014-08-02 05:15:16, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Loaded server(C:\windows\system32\migration\IphlpsvcMigPlugin.dll)
2014-08-02 05:15:16, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Successfully loaded and registered server(C:\windows\system32\migration\IphlpsvcMigPlugin.dll)
2014-08-02 05:15:16, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: LoadAndRegisterServerInThreadContext() succeeded.
2014-08-02 05:15:16, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer finished: Result=[0x0].
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer in progress: BinaryPath=[C:\windows\system32\migration\IphlpsvcMigPlugin.dll], CLSID=[{ADE10465-2A43-454E-B0A7-3F220A61BD03}],
ApartmentThreadingModel=[0].
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: ThreadID=[0xecc], Server=[C:\windows\system32\migration\IphlpsvcMigPlugin.dll], CLSID=[{ADE10465-2A43-454E-B0A7-3F220A61BD03}],
ApartmentThreadingModel=[0]
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Loaded server(C:\windows\system32\migration\IphlpsvcMigPlugin.dll)
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Successfully loaded and registered server(C:\windows\system32\migration\IphlpsvcMigPlugin.dll)
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: LoadAndRegisterServerInThreadContext() succeeded.
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer finished: Result=[0x0].
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer in progress: BinaryPath=[C:\windows\system32\migration\WSMigPlugin.dll], CLSID=[{D12A3141-A1FF-4DAD-BF67-1B664DE1CBD6}],
ApartmentThreadingModel=[0].
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: ThreadID=[0xfa8], Server=[C:\windows\system32\migration\WSMigPlugin.dll], CLSID=[{D12A3141-A1FF-4DAD-BF67-1B664DE1CBD6}],
ApartmentThreadingModel=[0]
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Loaded server(C:\windows\system32\migration\WSMigPlugin.dll)
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Successfully loaded and registered server(C:\windows\system32\migration\WSMigPlugin.dll)
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: LoadAndRegisterServerInThreadContext() succeeded.
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer finished: Result=[0x0].
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer in progress: BinaryPath=[C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-DirectoryServices-ADAM-Client\adammigrate.dll],
CLSID=[{43CCF250-2A74-48C6-9620-FC312EC475D6}], ApartmentThreadingModel=[0].
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: ThreadID=[0x6c8], Server=[C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-DirectoryServices-ADAM-Client\adammigrate.dll],
CLSID=[{43CCF250-2A74-48C6-9620-FC312EC475D6}], ApartmentThreadingModel=[0]
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Loaded server(C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-DirectoryServices-ADAM-Client\adammigrate.dll)
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Successfully loaded and registered server(C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-DirectoryServices-ADAM-Client\adammigrate.dll)
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: LoadAndRegisterServerInThreadContext() succeeded.
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer finished: Result=[0x0].
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer in progress: BinaryPath=[C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-DirectoryServices-ADAM-Client\adammigrate.dll],
CLSID=[{43CCF250-2A74-48C6-9620-FC312EC475D6}], ApartmentThreadingModel=[0].
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: ThreadID=[0x554], Server=[C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-DirectoryServices-ADAM-Client\adammigrate.dll],
CLSID=[{43CCF250-2A74-48C6-9620-FC312EC475D6}], ApartmentThreadingModel=[0]
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Loaded server(C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-DirectoryServices-ADAM-Client\adammigrate.dll)
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Successfully loaded and registered server(C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-DirectoryServices-ADAM-Client\adammigrate.dll)
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: LoadAndRegisterServerInThreadContext() succeeded.
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer finished: Result=[0x0].
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer in progress: BinaryPath=[C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-WICAMigrationPlugin\WicaMig.dll],
CLSID=[{DA94E4F3-53DC-4A74-9075-58B9415C35F7}], ApartmentThreadingModel=[0].
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: ThreadID=[0xdb8], Server=[C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-WICAMigrationPlugin\WicaMig.dll],
CLSID=[{DA94E4F3-53DC-4A74-9075-58B9415C35F7}], ApartmentThreadingModel=[0]
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Loaded server(C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-WICAMigrationPlugin\WicaMig.dll)
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: Successfully loaded and registered server(C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-WICAMigrationPlugin\WicaMig.dll)
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: LoadAndRegisterServerInThreadContext() succeeded.
2014-08-02 05:15:17, Info MIG MigHost: CMigPluginSurrogate::LoadDllServer finished: Result=[0x0].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0xe24].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x1584].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x14ec].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x14a4].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x14b8].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x14e4].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0xef0].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x1330].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0xc38].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0xc70].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x14c8].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x14e8].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x1480].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0xffc].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x1588].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x3c4].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x7c4].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x13c8].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x16c8].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x5c8].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0xecc].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x7a4].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x13dc].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x6c8].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0xd68].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x1158].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x1398].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0xdb8].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x17d4].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0xfa8].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x1154].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0xe78].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x554].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x8cc].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x1370].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x1214].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x388].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x1620].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x1018].
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: Exiting ThreadID=[0x1434].
2014-08-02 05:15:20, Info MIG MigHost: Exiting process.
2014-08-02 05:15:20, Info MIG MigHost: CMigPluginSurrogate::Init: Successfully initialized surrogate.
2014-08-02 05:15:20, Info MIG MigHost: Initialized successfully with CLSID[{2262B37E-225C-4519-AE7E-B00C3DBEE707}] and LogDir=[]

Hi,
Please make sure that your computer is up to date in Windows update.
Also try following commands to repair Windows first:
Please make sure to run CMD as Administrator:
dism /online /cleanup-image /restorehealth
Then clear store temp file and make sure your network connection is stable (the wired connection should be better):
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Kate Li
TechNet Community Support

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Okay I have a issue when I am working on a adobe acrobatXI standard file i get a error message
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Problem signature:
Problem Event Name:    BEX
Application Name:    Acrobat.exe
Application Version:    11.0.0.379
Application Timestamp:    505fd1ce
Fault Module Name:    StackHash_1d32
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    dfe2202f
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    3081
Additional Information 1:    1d32
Additional Information 2:    1d32409995138d855a2b9bb446ccc159
Additional Information 3:    591c
Additional Information 4:    591c8f267d7c87f1375dd28c7ce78903
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

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Is there a difference between the install and upgrade?
I had installed final cut studio (just final cut pro and color) and then removed the application. When I tried re-installing, the installer had the option Upgrade selected and I could not change it (I think its because i did not remove all the application files including the id files).
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Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 2 warning(s)
WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0
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-------------------------------------- Summary --------------------------------------
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anyone?

Error 0x8007000E-0x2000C in upgrade from 7 pro to 8.1 pro

Issue with error on upgrade from 7 pro to 8.1 pro of error 0x8007000E-0x2000C. I have tried the install several times and this error returns every time.

Hi,
First, we need check the system requirements for Window 8.1:
System requirements
http://windows.microsoft.com/en-in/windows-8/system-requirements
Or, you can firstly run upgrade assistant tool to help you determine if you are able to install Windows 8.1.
http://windows.microsoft.com/en-in/windows-8/upgrade-from-windows-7-tutorial
if all things have been done, we can collect the following logs, maybe we can find something about this failure:
C:\Windows\Panther\Setupact.log
C:\$Windows.~BT\Sources\panther\setupact.log
Alex Zhao
TechNet Community Support

I have recently purchased MacBook Pro with Mac OSX 10.7.3 Lion and I would like to install Final Cut Pro 6 Studio2, and it came up with this error: 'you can't open application FinalCutProStudio.mpkg because PowerPc apps are no longer supported..pls advise

I have recently purchased MacBook Pro with Mac OSX 10.7.3 Lion and I would like to install Final Cut Pro 6 Studio2, and it came up with this error: 'you can't open application FinalCutProStudio.mpkg because PowerPc apps are no longer supported......Is there a way to run FCP6 on lion withoput this error? Any help would be appreciated.....

Hi Shane,
Just one more quesiton re: this topic, I am looking to get rosetta but do not have Leopard or Snow Leopard...
I read that it is not on Snow Leopard only on Leopard....so do I need to get only Leopard? Can u advise?
Alternatively I do have Mac OS X Tiger so is it on this and can I install it from here?
Please excuse my lack of knowledge here, just trying to get my FCP 6 up and running asap....
Best Rgds.

Error installing Adobe Premiere Pro 2.0 on winows 7

Installing Adobe Premiere Pro 2.0 on my new Winows 7 computer and get an error 1311.source file not found. The last file shown on the addy is Data1.cab. Does anybody have an idea why that program will not install? Thanks........

Adobe sent me the download link after I told them I have a Windows 7 system and the 2.0 was suppose to be an upgrade from the 1.5, thanks a ton and I'll call Adobe again....

Error when installing Acrobat 11 Pro under Mac OS 10.8.3

When trying to install Acrobat 11 Pro on my iMac (2.5 GHz Intel Core i5, 8 GB RAM, OS 10.8.3) I get an error message saying "installation failed" during the "validating packages" process. The software seems to run o.k., but I'm unable to apply any updates. Any suggestions?

To investigate problem at our end, we require following logs:
1) /private/var/log/install.log
2) /tmp/oobelib.log
3) /tmp/amt3.log
4) ~/Library/Logs/PDApp.log
(It might be that out of 2,3 and 4 a few are not present. Ignore those not present on the system)

Error 0xc1440137 0x2000c installing 8.1. Pro as upgrade on HP Stream 8

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