Error -1 after software installation: Factory problem in IPAD - Support in Lima,Peru?

A new IPAD black 32GB VRZ was bought in Las Vegas Fry´s Electronics in September 2012. IPAD was moved to Peru after purchase for personal use.
After a month of use, IPAD restarted by itself, then I tried to reinstall the software via ITunes. Software was recovered but during verification the installation abort showing error -1.
I contacted local Apple local support in Peru and they informed me that I have an origin factory problem in my IPAD and the only solution is to replace the IPAD. They asked to Apple headquarters the guarantee application however they were informed that Guarantee does not apply in Peru, because IPAD was bought with Verizon in Fry´s Electronics???. Guarantee for IPAD with Verizon is blocked for equipments located in Latin America ???
Apple representative gave me the option that guarantee could apply if I returned to Fry´s Electronics in las Vegas to make my complaint. By obvious reasons, I will not make such a long trip from Peru to USA to get the replacement for the IPAD.
The other option they recommended me is that Customer support from Verizon informed to Apple headquarters to deblock the guarantee for this case in order that the local Apple representative can assist me.
I need a contact in Verizon who  can support to me for this problem in Peru and solve it. I will appreciate to get an e-mail or any recommendation which can help me in this issue.

A new IPAD black 32GB VRZ was bought in Las Vegas Fry´s Electronics in September 2012. IPAD was moved to Peru after purchase for personal use.
After a month of use, IPAD restarted by itself, then I tried to reinstall the software via ITunes. Software was recovered but during verification the installation abort showing error -1.
I contacted local Apple local support in Peru and they informed me that I have an origin factory problem in my IPAD and the only solution is to replace the IPAD. They asked to Apple headquarters the guarantee application however they were informed that Guarantee does not apply in Peru, because IPAD was bought with Verizon in Fry´s Electronics???. Guarantee for IPAD with Verizon is blocked for equipments located in Latin America ???
Apple representative gave me the option that guarantee could apply if I returned to Fry´s Electronics in las Vegas to make my complaint. By obvious reasons, I will not make such a long trip from Peru to USA to get the replacement for the IPAD.
The other option they recommended me is that Customer support from Verizon informed to Apple headquarters to deblock the guarantee for this case in order that the local Apple representative can assist me.
I need a contact in Verizon who  can support to me for this problem in Peru and solve it. I will appreciate to get an e-mail or any recommendation which can help me in this issue.

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