Error 10 message on USB dev

I'm getting an error message 0 when I attempt to get my CD to find an upgrade to the USB to fix the problem of the computer's failure to recofnize the presence of my player. When looking at the device manager, the usb for the zen player shows an exclamation point, indicating that it is not in service. Any help? I looked for drivers on the internet for updates for the zen and couldn't find any. I'm disappointed that the CD doesn't have an update, which is ridiculous to me.

Error 0 can indicate a problem more with the device than the PC (and related software). But as PeeBee suggests make sure to at least get the latest drivers, and you can also try a manual update and point the device (in Device Manager) to C:\Program Files\Creative\Jukebox 3 drivers.

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