Error 1002 ?? what the? phone was working totally fine then just froze. Anybody got any idea?

Error 1002? Phone was working just fine then froze now can't access it nor can i restore it. Anybody got any idea?

Here are Apple's Tips..... http://support.apple.com/kb/TS3694#error1002
I would try to Restore in DFU Mode. Connect iPhone to iTunes, hold both Home and Power buttons for exactly 10 seconds, release Power button, keep holding Home button until iTunes tells you it has found iPhone in Recovery Mode, this takes about 20 seconds time. If the Screen is Black this is DFU Mode. If the screen shows iTunes Screen this is Recovery Mode. If you get Recovery Mode try to restore anyway. If fails again then definitely try to get DFU Mode, it may take several tries.

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I have an iphone 5s and my phone was working perfectly fine then it turn into a blue screen and after that i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?

i have an iphone 5s and my phone was working perfectly fine then it turn into a blue screen and after that i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Malvinfromny wrote:
... i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

HT6154 My iphone randomly turned off out of nowhere. I was getting dressed, my phone was working one minute then literally the next it syopped now it wont charge i cant turn it on however the phone is on cause i called it and it rang. What to do? help ple

My iphone randomly turned off out of nowhere. I was getting dressed, my phone was working one minute then literally the next it syopped now it wont charge i cant turn it on however the phone is on cause i called it and it rang. What to do? help please. I tried putting it in DFU mode but my lock button doesnt work and my phone wont charge so i cant connect to itunes

There is no reason to put it in DFU mode, a reset should work. Although, without a working power button it is not possible to reset the device.
Sounds like it is time to replace the damaged device.

Hi there I have a iPhone 3G and it was with O2 but needed to go onto 3 network so someone on my local market unlocked it and the phone was working fine until I tried to update it through iTunes and it always now stops loading towards the end with an erro

Hi there
I ha
Hi there I have a iPhone 3G and it was with O2 but needed to go onto 3 network so someone on my local market unlocked it and the phone was working fine until I tried to update it through iTunes and it always now stops loading towards the end with an error is there a way to get the phone working again please.

Shame you had the iPhone hacked as O2 usually unlock their customers iPhones happily.
We cannot discuss your problem as it is in breach of the Ts&Cs you agreed to on registering
However hint ....you have probably trashed it

Trying to burn a playlist in itunes and i get this message at the end 'The attempt to burn a disc failed. An nknown error occurred (4450)'. This is with a new Dell laptop running windows 8. The playlist was 17 songs from cd's and itunes. Any ideas?

Trying to burn a playlist in itunes and i get this message at the end 'The attempt to burn a disc failed. An nknown error occurred (4450)'. This is with a new Dell laptop running windows 8. The playlist was 17 songs from cd's and itunes. Any ideas?

try this...
This is how I managed to fix the problem...and I hope this helps others in the similar situation.
I tried with another program..latest version of Nero, and this was also stopping at the 'initialising' stage. I was now lost! I thought the last resort is to give Evesham (My PC manufacturer) a buzz. They were very helpfull. Basically go into 'Control Panel', 'System', and click on the Hardware tab, then 'Device Manager'. Uninstall everything in the DVD/CDRom Drives. Then uninstall everything under the catagory IDE ATA/Atapi disk controllers. This is where my problem was, as I only had one IDE channel here. You should have 4 or 5! Reboot your machine, and everything will automatically re-load. I tried burning using Nero and it worked. Then the big test was iTunes. It worked 1st time!
I asked why the IDE channels have dissappearred, and he said sometimes uninstalling Programmes occasionally removes them.
I hope this will help others who are having problems to burn stuff on iTunes.

I bought an iphone4 from a friend and he was on orange i have put my o2 sim in the phone and it is saying restricted network with no service any ideas thanks

I bought an iphone4 from a friend and he was using it on orange i have put my o2 sim in the phone and it is saying restricted network with no service any ideas thanks

That is because the phone is locked to the Orange network and an o2 sim card is not going to work with a phone that is locked to Orange.
You either need to purchase an Orange sim card and use that in the phone, or you need to get your friend to contract Orange and get the phone unlocked so that you can use an 02 sim card.
At the moment you will never be able to use the 02 sim card if the phone is locked to Orange. Either use Orange or get the phone unlocked. It is as simple as that.

My music files etc were all located on my old laptop which was stolen. I have just plugged my iphone in to my new computer and it has deleted all my files. Has anybody got any ideas on how to retrieve the files?

My music files etc were all located on my old laptop which was stolen. I have just plugged my iphone in to my new computer and it has deleted all my files. Has anybody got any ideas on how to retrieve the files?

WINDOWS?
Connect the iPod to your PC. If iTunes starts syncing (ie erasing) your music automatically, hit the X in the upper right hand corner of iTunes display, to the left of the search box, to stop it.
In Control Panel, Portable Media Devices, double-click your iPod.
In the Tools menu -> Options, in the View Tab, check "Show hidden files and folders."
Navigate to the Music folder. On my 'pod, the full path is
Portable Media Devices\NAME of IPOD (F:)\iPod_Control\Music
Select all the music folders, and drag and drop them into a folder on your hard drive, or directly into iTunes.
And you're done! The iPod music folder structure is strange and inexplicable, but once you move your files into iTunes you can set it to automatically organize your folder by artist and album to clean that up. (To do this, in iTunes Edit menu, choose Preferences and in the Advanced tab, check "Keep iTunes Music Folder organized."
might be out of date worth a try

I have coloured vertical lines about a quarter of the way from the left of the picture when using my apple tv 2. Anyone got any idea what is causing it. Have done a reset but still same. ATV2 is only a month old.

I have coloured vertical lines about a quarter of the way from the left of the picture when using my apple tv 2. Anyone got any idea what is causing it. Have done a reset but still same. ATV2 is only a month old.

Just to make sure, try a different set of cables. If the problem persists, have the unit replaced by Apple.

HT1414 My iPhone4 (iOS 6) does not sync with iTunes. The message displayed suggests to return the iPhone to factory settings (which I cannot do). This happened after the iPhone was upgraded to iOS6 and performed one sync. Any ideas?

My iPhone4 (iOS 6) does not sync with iTunes. The message displayed suggests to return the iPhone to factory settings (which I cannot do). This happened after the iPhone was upgraded to iOS6 and performed one sync. Any ideas?

Lilasil wrote:
The message displayed suggests to return the iPhone to factory settings (which I cannot do).
Why not?

I clicked on Sky go app to install on Sat .It is now Monday night and the app Icon is greyed out and displaying "waiting". Anybody got any ideas?

I clicked on Sky go app to install on Sat .It is now Monday night and the app Icon is greyed out and displaying "waiting". Anybody got any ideas?

Often, rebooting, or deleting the waiting app and re-installing, will do the trick.
Matt

My Acrobat suddenly doesn't open. It asks if it can, then I click yes, I see the circle for a few seconds, then nothing. Anyone have any ideas?

My Acrobat suddenly doesn't open. It asks if it can, then I click yes, I see the circle for a few seconds, then nothing. Anyone have any ideas?
I tried removing then redownloading, still the same.
Any help would be appreciated.

Hi,
Do you also have any CS6 products installed along with Acrobat XI Pro?
Regards,
Anand

I seem to have a corrupted iTunes library. I can't transfer the library to an external drive. The transfer hangs up on a specific tune. Anybody have any ideas. I am running OS 10.6 w/ a 2Ghz Duel core processor.

I seem to have a corrupted iTunes library. I can't transfer the library to an external drive. The transfer hangs up on a specific tune. Anybody have any ideas. I am running OS 10.6 w/ a 2Ghz Duel core processor.

Old Barry wrote:
via a usb connestion
So you are copyinbg the entire /Music/iTunes? folder to another drive by copying in a Finder window?

My iphone safari history, my 'reading list' shows visits and sites that I have never frequented. A few months back the same thing happened with my youtube history. My phone is pass protected, so its just me using it. any ideas?

My iphone safari history, my 'reading list' shows visits and sites that I have never frequented. A few months back the same thing happened with my youtube history.
My phone is pass protected, and its just me using it, phone with me all the time. any ideas?
How can things be added to my reading list/youtube???

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
The missing apps could have been done by setting the Restrictions that can hid those apps. If the backup was made with those retrictions set the the Restrictions are also restored.
Thus, if you get it to work restore to factory settings/new iPod, not from backup
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT201412 My iphone 4S switches itself off regularly. The battery is well charged,however. So I don't understand what's going on. Anybody got any idea. Thanks a lots

My 4S keeps on switching itself off for no apparent reason. I've had to restore 3 times already. Does anybody have an idea ? Thanks

I should mention it is ios 6.1.3. The phone has now also started, after rebooting, showing the signal bars next to the wifi signal icon at the top but no "Sprint" type next to the bars as usual. And then after a few minutes it shuts down, shows the black screen with the white apple in the middle for a few moments, comes back up with the Waiting for Activation message, the signal bars pop up and the whole cycle just repeats itself.

I phone 4 ..in settings the line with carrier (including the little blue box with the telephone symbol) has disappeared so when i insert a sim card the iphone searches for a network but comes up with no service ! has anybody got any ideas ?

i was sent a new sim card from orange to change to a new contract . when i changed the sim card i noticed the iphone was looking for a signal but could not find one . when i went into settings i noticed that the line which contains carrier and the blue icon with the telephone symbol had disappeared . any idea how i can get it back ?

Hello, scooterbenny.
Thank you for visiting Apple Support Communities.
Here are the best troubleshooting articles that I would recommend going through when experiencing this issue.
iPhone: Troubleshooting No Service
http://support.apple.com/kb/ts4429
iPhone: Troubleshooting issues making or receiving calls
https://support.apple.com/kb/TS3406
Cheers,
Jason H.

Error 1002 ?? what the? phone was working totally fine then just froze. Anybody got any idea?

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