Error 1003/8003 when downloading iTunes extras for Avatar

So I have recently purchased Avatar, and I saw the nifty iTunes Extras badge, which further encouraged me to buy it.
Lo and behold, I can download the core movie, but the extras won't download. I researched the error codes on the web, tried all the suggestions I could find to no avail. As a last resort I contacted iTunes Store support. They insist the problem is on my end, even after I thoroughly described all the steps I've taken to resolve any possible reasons on my end. They reset something on my account, and I was able to download the artwork, but the file itself (1.7+GB) won't download. Out of desperation/curiosity I clicked the "In the Store" button while viewing the extras artwork. The message there says that the file isn't in their Store - screenshot below:
So I send them this file and the representative STILL wants me to contact AppleCare support for technical support for issues on MY end. Clearly the message in the iTunes Store screenshot above indicates the problem is on their end, and they refuse to fix it, or offer me a partial refund for only receiving half of what I paid for, nor will they issue me a store credit equal to the same.
I realize I'll probably never be refunded or get any kind of a store credit, but I'm hoping Apple does the right thing, or fixes their problem.
I have tried downloading the extras on no less than 3 computers; 2 Windows 7 Pro 64-bit, and 1 27" iMac running 10.8.x. All with the latest versions of iTunes installed, and on no less than 4 different networks.
Anyone else have problems like this?

I have just received an e-mail from Apple iTunes Support and they have issued me with a FULL refund of the purchase price of Avatar and the ( seemingly ) unobtainable iTunes Extras!
I seemed to be getting nowhere after Apples iTunes Support put me through the ringer making me re-try the download ( twice! ); delete my downloads folder and re-try the download AGAIN; and finally having to re-setup my old HP DV7 laptop ( I'm currently using a 17" MacBook Pro Retina ) and retry the download yet AGAIN!
Needless to say the outcome in each case was exactly the same! Avatar the movie downloads perfectly and The Extras file fails at zero% with TWO error 8003s!
Through all this I did everything, no matter how seemingly stupid it seemed that was asked of me and CONTINUED to insist that the fault was on their side and NOT mine!
iTunes support have finally advised me that they don't know when or even IF the file will be checked/repaired and in view of that and that I am a valued customer ( I'd want to be after buying 1.5TB of Music, Movies and TV Shows ) that they would refund me the FULL price I paid for the Movie and Extras!!
So, I would urge ALL of those who have written to this forum to write again to iTunes Support and DEMAND full refund for a faulty product ( the Movie PLUS Extras ), citing MY SUCCESS as precedent for that refund.
I'm saddened that it seems impossible to make Apple fix this file, but at the very least we should be re-imbursed for our trouble ( and our ability to put up with sh*t <sigh> )
So, good luck and start demending your right to a FULL refund!
Christine

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Errors when downloading itunes extras for movies

what do i need to do to get some itunes extras to download on my computer? I keep getting an error message of (err= -19) but when i go to retry to download them it just goes back to the error message.

I have just received an e-mail from Apple iTunes Support and they have issued me with a FULL refund of the purchase price of Avatar and the ( seemingly ) unobtainable iTunes Extras!
I seemed to be getting nowhere after Apples iTunes Support put me through the ringer making me re-try the download ( twice! ); delete my downloads folder and re-try the download AGAIN; and finally having to re-setup my old HP DV7 laptop ( I'm currently using a 17" MacBook Pro Retina ) and retry the download yet AGAIN!
Needless to say the outcome in each case was exactly the same! Avatar the movie downloads perfectly and The Extras file fails at zero% with TWO error 8003s!
Through all this I did everything, no matter how seemingly stupid it seemed that was asked of me and CONTINUED to insist that the fault was on their side and NOT mine!
iTunes support have finally advised me that they don't know when or even IF the file will be checked/repaired and in view of that and that I am a valued customer ( I'd want to be after buying 1.5TB of Music, Movies and TV Shows ) that they would refund me the FULL price I paid for the Movie and Extras!!
So, I would urge ALL of those who have written to this forum to write again to iTunes Support and DEMAND full refund for a faulty product ( the Movie PLUS Extras ), citing MY SUCCESS as precedent for that refund.
I'm saddened that it seems impossible to make Apple fix this file, but at the very least we should be re-imbursed for our trouble ( and our ability to put up with sh*t <sigh> )
So, good luck and start demending your right to a FULL refund!
Christine

What is error =8400 when downloading itunes Extra for movie ?

Help !!!!!!!!!!!!!!!!!

Hi Pete,
Thank you for responding. I still get the same 8971 error message after downloading the latest Quick Time. Earlier I had tried installing and reinstalling the whole Lightroom until I heard from you and that didn't work either. The slideshow plays great in Lightroom. It is just when I got to export video and it saves it--it looks as though it saves it okay--it just won't play it. But it sounds as though this is the area to focus on. Jean

Error 8003 when downloading ITunes

Please HELP. I clicked on a story to download, and when it tries to download to me I get an "error 8003" and won't let me downlaod any more music. I don't know how to delete that one story.
Christine

I have just received an e-mail from Apple iTunes Support and they have issued me with a FULL refund of the purchase price of Avatar and the ( seemingly ) unobtainable iTunes Extras!
I seemed to be getting nowhere after Apples iTunes Support put me through the ringer making me re-try the download ( twice! ); delete my downloads folder and re-try the download AGAIN; and finally having to re-setup my old HP DV7 laptop ( I'm currently using a 17" MacBook Pro Retina ) and retry the download yet AGAIN!
Needless to say the outcome in each case was exactly the same! Avatar the movie downloads perfectly and The Extras file fails at zero% with TWO error 8003s!
Through all this I did everything, no matter how seemingly stupid it seemed that was asked of me and CONTINUED to insist that the fault was on their side and NOT mine!
iTunes support have finally advised me that they don't know when or even IF the file will be checked/repaired and in view of that and that I am a valued customer ( I'd want to be after buying 1.5TB of Music, Movies and TV Shows ) that they would refund me the FULL price I paid for the Movie and Extras!!
So, I would urge ALL of those who have written to this forum to write again to iTunes Support and DEMAND full refund for a faulty product ( the Movie PLUS Extras ), citing MY SUCCESS as precedent for that refund.
I'm saddened that it seems impossible to make Apple fix this file, but at the very least we should be re-imbursed for our trouble ( and our ability to put up with sh*t <sigh> )
So, good luck and start demending your right to a FULL refund!
Christine

Error when downloading itunes extra from icloud

I purchased 2 movies from itunes and wanted to put them on my kids ipods and iphone, but i can't. The movies will not go into the ipod (nano), I get a message that says that i need to download the full movie content before syncing. I've tried to but the only thing that dowloads is the movie the rest (itunes extra content) will not download.

I've done some searching on this forum and found another thread where people have resolved this problem:
http://discussions.apple.com/thread.jspa?messageID=8055784&#8055784

ERROR CODE 8003 WHEN DOWNLOADING

I have purchased several series of tv shows from itunes over the past few years. I got a new macbook and logged into my itunes account on it to download previous tv show purchases. Whilst most episodes have downloaded fine there are a number that will not download. I get an ERROR CODE 8003 message telling me that the item could not be downloaded and that I should check my internet connection. I have no problem with my internet connection and other episodes download fine. I do not have any internet security that could block either.
Help!!

Hey bauralell,
Thanks for the question. The following resource outlines specific error messages related to iTunes Store connectivity, including the error message 8003:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:
~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
After locating your iTunes Downloads folder:
1. Quit iTunes.
2. Delete the Downloads folder on your computer.
3. Open iTunes.
4. Choose Store > Check for Available Downloads.
5. Enter your account name and password.
Thanks,
Matt M.

Error message received when downloading itunes?

While trying to update my iPhone & iPad I was asked to download an update to iTunes. I have tried 10 times and just keep getting an error code 2324. Cannot find any information on it. Does anyone know what is wrong? Now the older version has been corrupted and will not work either. I have Windows 7 with a 64 bit operating system so there should be no problem.

Hmmm. Bang goes the theory of trying to get a heads-up on a 2324 with the other message.
The following is a better bet with a 2330 (rather than a 2324), but it might be useful to get the possibility off the table.
Let's try running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, does itunes launch without the 2324 afterwards?

Error=-50 message when downloading iTunes TV content from store

Having problems downloading a TV program purchased through iTunes store. Other programs have downloaded fine, but this gives me the following error message, "stopped (err= -50)".
Any ideas how to resolve this?

Although you're getting a different error message number, perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Error 7 (193) when downloading itunes

how do I fix this?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

Why does itunes download itunes extras twice for movies

Hi All,
I lost some movies so am having to re download again from the purchased section in itunes.
When i download i have been downloading all three versions of the film, sd, 720p and 1080p.
The problem i have it is downloads itunes extras for every version. The file is smaller in size for the sd which in understandable however the file is the same size for the 720p and 1080p so im guessing i have exactly the same files twice in the library.
Also when i look at my movies collection in itunes in shows the film three times! On one icon i can open either the extras or the film and on the other two icons only the extras. When right clicking on the extras icons it shows a file size on both which make be belive they are both sd versions!
Any help would be apreciated.
Thanks

Anyone?

I get error -50 when trying to download iTunes Extras

Every time I try to download the iTunes Extras for movies I've redeemed via Digital Copy the download fails to complete. It usually errors out with error -50, but occasionally I get another error. No matter how many times I retry or resume the download it still errors out at the exact same place. For example, The Little Mermaid extras always die at 212.7 MB into the download.
Any ideas on what could be wrong? This has been going on for months. As you can see, the movies (and apps) themselves download just fine. It's only the iTunes Extras that are failing.
I've tried disabling all firewalls. I'm using a Linksys EA4500 router and a Comcast-provided business gateway.

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in theSpecific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Suddenly receiving error 8003 when downloading updates for apps

Hello -
I've suddently started receiving error 8003 when attempting to download updates to some of my apps. I continue to be able to download other content - new music purchases for example - but not this these 16 updates. I'm running iTunes 10.5.2 on OSX 10.6.8.
Any thoughts on this situation are much appreciated.
Thank you.
Jon Austin

Try deleting the partial cached downloads in the iTunes media folder.
That error is outlined here -> iTunes: Advanced iTunes Store troubleshooting
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:  ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista:  \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7:  \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP:  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.

I purchased the Cars and Cars 2 bundle using my iPad. When I loged in with iTunes, the movies started to download to my laptop but somehow, I deleted Cars but Cars 2 and the iTunes extras for both are still there. How do I get Cars to download again?

I purchased the Cars and Cars 2 bundle using my iPad 2. When I loged in with iTunes, the movies started to download to my laptop but somehow, I deleted Cars but Cars 2 and the iTunes extras for both are still there. How do I get Cars to download again? Thank you for your help.

By the way, I just purchased this movie last night. I somehow deleted Cars while the other parts of the bundle were still downloading. I tried looking into iClod but I was unable to find a link to download the movie again.

Downloading iTunes extras (Error -50)

I've been trying for the last week to download the iTunes extras for one of the movies I recently bought.
every time I try to download it, it stops and gives me error -50.
what does this mean? How can I fix it? I'm currently in Costa Rica so I can't even get any support directly from Apple.
this is really frustrating me...
I've already tried resetting the cache and warnings, deleting the actual cached folder,
restarting my computer, resetting the internet connection,
nothing has worked. Have I been given some sort of corrupted file...?
thanks in advance...

Hi..
Could be the following:
Firewalls
Web Accelerators
Ad Filters
Virus Protection Software
From here > iTunes Store: "Error (-50)" when downloading purchased content

Error Code (-50) when downloading from iTunes

Im curious to know if anyone else has received this type of error message before?
I have never had any problems downloading season pass stuff from iTunes so this is the first time I've ever seen this. Ive double and triple checked all of my connections and everything is good. Speed test came back strong and fast so Im wondering if this is more of an apple issue.

May be this article can be of some help:
http://support.apple.com/kb/TS3297
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:  ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory. 
Windows Vista:  \Users\username\Music\iTunes\iTunes Media\Downloads\ 
Windows 7:  \Users\username\My Music\iTunes\iTunes Media\Downloads\  
Windows XP:  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.

Error 1003/8003 when downloading iTunes extras for Avatar

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