Error 1004 when downloading OS X Lion from the App Store.

Computer: First Generation Macbook Air
Problem: I get Error 1004 when attempting to download OS X Lion from the app store.

http://www.apple.com/support/mac/app-store/contact.html?form=account

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  • I keep getting "hash mismatch" when trying to download Mountain Lion from the App store

    I've been trying to download the new Mountain Lion from the App Store & keep getting "hash mismatch" message. I was able to download on my 1 computer, but no luck on the 2nd computer, which is up-to-date on all updates & software. Support even put a fresh copy of the App in my account & I still get that same message. Someone suggested AppCleaner, but how do you delete the OS to re-install the new. Didn't think that was possible. Any suggestions - I've tried quitting & logging out of the App Store & even re-starting (several times)

    -  Temporarily disable anti virus software if installed.
    -  Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading including Mountain Lion.
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    Click Purchases from the top of the App Store window.
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    Make sure and use the same Apple ID used for the original purchase.

  • Will downloading Lion from the App Store (previously purchased) while on Mountain Lion erase my current OS?

    All,
    I'm trying to download Lion from the App Store to make a bootable external hard drive. My concern is that the app store gives me a warning: "OS X 10.8 is already installed on this computer. Are you sure you want to download OS X 10.7?"
    I'm not sure what this means and I would prefer not to risk erasing my current operating system. Does anyone have an idea?
    Thank you in advance.

    Futhermore, I can't believe that the App Store allows you to download OS X Lion while you are in OS X Mountain Lion, because normally the App Store gives an error because you are running a newer Mac OS X.
    If you just download OS X Lion, you won't lose OS X Mountain Lion, because just the installer will be downloaded onto the Applications folder. When the download finishes, the installer will show up, so close it, and use Lion Diskmaker to create an external drive with OS X Lion > http://liondiskmaker.com
    As you are running OS X Mountain Lion, I recommend you to make an external drive with OS X Mountain Lion instead, if you can. That's because probably you will want to reinstall OS X Mountain Lion and not Lion

  • I downloaded Lion from the app store on to my iMac and did not save it to a thumb before installing.  Do I have to buy it again to install on my Macbook Pro and iPad or is there another way to do that?

    I downloaded Lion from the App Store on to my iMac and did not save it to a thumb before installing.  Do I have to buy it again to install  it on my Macbook Pro and iPad,  or is there another way to do that?
    All my electronics are about a year old.   iPad is Model MB293LL (4.2.1) only wi-fi - no phone.
    MacBook Pro is  OSX 10.6.8 Build 10K549.  Also have an AT&T iPhone that I basically use as a Palm, since I changed carriers.
    Thank you for your help. 
    ps: I got an error message and it looks like this did not get posted the first time.  2nd try.

    Open the Mac App Store on your MacBook Pro
    Hold the Option key and click on “Purchases”
    Hold the Option key and click on “OS X Lion” from the purchased app list
    “Installed’ should now say “Install” which allows you to download OS X Lion.
    This assumes you are using the same Apple ID on both computers.
    Lion does not get installed on an iPad. It runs iOS.

  • Downloading  Lion from the app store

    I purchashed Lion from the App stor and was able to download it on my Mac Pro. I just got a new MacBook Pro which has 10.6.8 on it and want to download Lion to that. I accessed the app store on the MBP and see where the download option for Lion is insode the purchases window. When I hit download It asks me for my Apple ID and passwrod after that I hot download and nothing happens.
    Now I also see if I click on the item I get a message saying item not available in U.S. Store
    Any help?
    R

    A new MBP with Snow Leopard, or new to you? MBPs haven't come with SL for years.
    Lion is no longer available in the Mac App Store. It has been replaced by Mt Lion. Apple constantly reminds folks to make backup copies of their software because it may not always be available for redownload in the future.

  • Unable to download Mountain Lion from the App store

    Hi, when I try to download Mountain Lion from the app store I get the message, " The product distribution file could not be verified ... " Obviously I'm doing something really stupid. Advice welcome!
    Thanks

    A belated thanks for your help. I'd never have solved it otherwise. Maybe Apple could change the automatic reply that I got initially ("The product distribution file could not be verified ....") othewise they risk loosing customers.
    Thanks again.

  • I cannot download mountain lion from the App Store

    I am unable to download Mountain Lion from the App Store, I keep getting an error every time I try to purchase the app, I have been trying for a week but no luck.
    Can someone please help.
    My current opperating system is Lion, which has been updated from Snow Leopard.

    Yes, my Imac is a 2010 model, and I have checked the requirements, they are all fine.
    The error message is
    The product distribution file could not be verified. It may be damaged or was not signed.
    do you have any suggestions?
    Thank you

  • I have Snow leopard, 10.6.8 on my iMac, I just tried to install Lion from the App store, but during proces, the install stops after one minute saying: "software might be damaged". I downloaded the software again, same thing. What must I do to install Lion

    I have Snow leopard, 10.6.8 on my iMac, I just tried to install Lion from the App store, but during proces, the install stops after one minute saying: "software might be damaged". I downloaded the software again, same thing. What must I do to install Lion? I have still 487GB free.

    Quit all other programs and open Disk Utility
    Select your "MacintoshHD" drive on the left and indented and click Erase > Erase Free Space > Zero and let it complete.
    Also run First Aid > Repair Disk and permisisons.
    If Repair disk gives a error, you have a bigger problem, if repair permisisons fixes and completes, even if it fixes the same thing twice if you click it again, it's ok. Apple just changed things.
    You should be able to download the file sucessfully this time, if not, take it to another location with better/faster internet.
    If not then run through this list
    Step by Step to fix your Mac

  • How do you erase and reinstall a hard drive without a disc? I bought this mac book pro under a year ago and am pretty sure i downloaded mountain lion from the app store. Basically Im having startup issues and this is the final step Ive reached

    when I start my laptop it loads a third of the way and shuts down automaticallyI've tried to safe boot, repairing discs and clearing RAM but nothing has worked. basically I've come to the final step of having to a erase my hard drive and reinstall mountain lion however Apple support suggest that I install from a disc however I installed mountain lion from the App Store. can anyone help me go about this?

    Install or Reinstall Lion/Mountain Lion from Scratch
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
      1. Select Disk Utility from the main menu and click on the Continue button.
      2. After DU loads select your startup volume (usually Macintosh HD) from the
          left side list. Click on the Erase tab in the DU main window.
      3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
            the Security button and set the Zero Data option to one-pass. Click on
          the Erase button and wait until the process has completed.
      4. Quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

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