ERROR 1011 iPhone could not be restored message after 1.1.1 update

Avoid update if you can (note - you CAN'T restore without updating so don't restore unless absolutely necessary). My phone is dead. An iTunes logo and cable icon appeared on the screen; two more restore attempts to no avail. Have been on hold to advanced tech support for 21 minutes....others must be having same problem. Anyone know what to do?? Thanks!

I am having the exact same problem and tried everything from changing USB ports, restarting the Mac, and trying the update on a different computer. My phone is neither unlocked or hacked. Nothing worked so I called AppleCare and the case was escalated to a product specialist. They are sending me out a box so the phone can be repaired. I was told it would be about a 3 day turnaround from the time they received the phone. They offered a loaner phone for $29, but it wasn't going to be here until Monday, so I turned it down. I tried the SIM card from the iPhone in my old phone and it worked just fine despite what the AppleCare rep said. They didn't have me try anything over the phone to fix the problem, so I would guess they most be aware that there is a problem with this update.
It just seems strange to me that it works for some folks and not for others.

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    These error message is not listed in common issues for iPhone 4 trouble shooting. Does any one knows what is about, or any approach to solve this matter?

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    Search web and download the 2.2.1 ipsw file.
    Go to device manager on PC and delete the USB option for Apple under the hardware options.
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  • The iphone could not be restored an unknown error occurred 6

    HI,
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    Did you check your security software settings as well?
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  • Error Message when i try to restore my iPhone: The iPhone "iPhone" could not be restored. This device isn't eligible for the requested build

    Error Message when i try to restore my iPhone: The iPhone "iPhone" could not be restored. This device isn't eligible for the requested build. HELP PLEASE!!!!

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    While upgrading my iPhone 3GS to iOS 4.2 something went wrong and came up with the message "The iPhone could not be restored. An unknown error occurred  [1015]." Now it will not start at all. It just stays on screen with USB and the iTune picture. What can I do to get it going again. I only tried to upgrade because I was prompted to up-grade and now I am helpless. I did a backup before starting the upgrade. The error message did not tell what to do next.  Any help is very much appreciated.

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  • HT201210 i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

    i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

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  • TS3694 hello out there ! am trying to restore my ios, but toward the end of the process, i am receiving an error message like "the iphone could not be restored, an unknown error occured(1015). Kindly help me resolve this problem, my iphone has been down f

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    mazunzo tembo wrote:
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    Unauthorized modification of iOS  >  http://support.apple.com/kb/HT3743
    ERROR 1015...
    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

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    Hey, Guys!
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    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    http://support.apple.com/kb/TS3694#error1015

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