"Error 102 - Reload Software"

The words entered into the subject line above "Error 102 - Reload Software" pops up before my device can finish rebooting all of a sudden. A battery pull did not fix this issue, neither did plugging in the phone and running the desktop software to try and reload the software. It won't let me reload the software, and I am at a loss of what to do to get my phone working again. This is becoming extremely frustrating on my part and any advice on what to do in this situation would be much appreciated. I have tried updating or finding software updates, when I tried to reload with the newer version I was provided with another "error" message with relation to its ability to load on the device. Can anybody tell me what to do? It was working perfectly fine, and all of a sudden, this happens.

Hey marysumann,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
To resolve this issue you will need to use the force detection method to reload the software. Follow the steps in this KB article: www.blackberry.com/btsc/KB10144
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Similar Messages

Error 205 Reload Software

Hi everyone, I have a Blackberry Curve 9360 phone. It fell from my hand 2 days ago, it restarted immediately but after booting showed a white screen "Error 205 Reload Software". Since then I have tried everything but its still not working. I have used the 'AppLoader', but it freezes at some point. Its not even connecting to the desktop device software. I have never backed up my data and I don't want to lose any file . Pls, i need your help urgently. Thanks

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB17024"Application Error 205" appears on the BlackBerry smartphone
While it is for a prior model BB, hopefully it still contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
beccaodil wrote:
I have never backed up my data and I don't want to lose any file .
You took a big risk there...backups are, as with all computing devices, not a reactive nor an optional activity. With this error, it is highly likely that the data on your BB is already gone. If the above KB does not provide you with a recovery, then you may want to try these also:
KB27956 How to recover a BlackBerry smartphone from any state
Of course, if the problem is hardware, then there is nothing to be done here...
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Error 507 reload software

Hola,
Puede alguien ayudarme, tengo un smartphone Blackberry Torch 9800, la pantalla se quedo en blanco con un mensaje que dice Error 507 reload software - for further information, please visit :
www.blackberry.com/507
Intenté cargarle nuevamente el device sofware, sin exito hasta el momento, comienza a descargarlo y son 430 modulos, cuando llega al 190, se para y me dice, pronblemas de conexión, intente más tarde, pero ya hace tres días que lo intento y son exito alguno.
No sé que más hacer..
Could somebody help me please, I have and smartphone Blackberry Torch 9800, the screen is frozen with a message
Error 507 reload software - for further information, please visit :
www.blackberry.com/507
I tryed to download the device software since three days ago unsuccesfully, it start download ( it says 430 modules to download ), but when it gets up to 190 modules it stop and I got a message, internet conexion problems try later ).
I don't know what else to do.
Gracias y saludos.
Daniel

See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error message - Reload Software: 552

How do I fix the Curve 8900 with the following error message:
Reload Software: 552
My phone is stuck with this message every time it is on. It does not go anywhere, not even the home page, just a white background screen and this little message in the middle. I have to take off the battery to make it go away.
Please advise. Thanks !!

Error 552:
http://www.blackberry.com/btsc/KB18751
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Error Message : Reload Software 513

I know various people are going to direct me to previous threads and topics about this, but i can assure you that ive checked and scoured the internet to no avail.
To cut a long story short, I plugged my Curve into the computer, it asked me for a device password, i didnt know what it was, i tried various things, and due to my stupidty i entered the wrong password 10 times and didnt take none of the warnings seriously. My phone then wiped itself and left me wit the message Reload Software 513
After searching for a solution for this, i didn't really have much luck. Mainly because the desktop manager i was using (v4.7) was different to the one other people had used and even different to the one a KPB was showing me on the solution centre bit.
I got off the phone to an 02 helpline who then tried to instruct me the same way this website had tried too. They think the problem is because i do not have the latest Desktop Manager V5 or something.
If anyone can talk me through what to do, or has any help, it would be greatly greatly appreciated
Solved!
Go to Solution.

No, sorry, I don't know why I assumed you had an 8320 Curve.
I have edited my post above to the 8900 link and software.
Forget about the 8320... my mistake (though it would not have loaded to your 8900, so no worries there).
Download the OS. Find the downloaded *.exe file and double click on it to install it to you PC.
Follow the directions in the link... step by step.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error Msg - reload software 552

Hi everyone, Can someone help me pls
I downloaded the Blackberry Protect, it asked me to reboot. I did and it came back with RELOAD SOFTWARE 552.
Its not coming on apart from that message.
I have tried taking out and putting back both the battery and sim card, nothing is working.
Please what can i do

Hi
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
To erase all the data on your BlackBerry device, complete the following steps. This option is available with
BlackBerry Device Software 3.8 and later.
1. In the device Options, click Security.
If you are using BlackBerry Device Software 4.1, click Security Options > General Security.
2. Click the trackwheel and select Wipe Handheld.
3. Click Continue.
4. Type “blackberry”. All the data on the BlackBerry device is erased.
On some new versions of BlackBerry software, the menu navigation is slightly different.
1. Go to Options.
2. Select Security Options.
3. Select General Settings.
4. Click the Menu key.
5. Select Wipe Handheld.
6. Click Continue.
7. Type “blackberry”. All the data on the BlackBerry device is erased.
Launch the new Desk Top Software on the computer
1. Connect your device to your computer.
2. On the home screen of the BlackBerry® Desktop Software, click Update my device.
3. Do one of the following:
* To download an update, click Get update.
* To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, click another version. Click Install.
Ensure the new OS is the one you prevously downloaded.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Errors in reloading software & drivers

I have an HP Photosmart D110a printer. I currently am using the Windows 7 operating system. I have had this printer for 2-3 years. Initially, I set the printer up to use a wireless connection; that way everyone in the house could use the same printer. I use Time Warner Cable for my internet service. Recently TWC upgraded us with a new modem/router. It is an awful piece of equipment, and we had constant trouble connecting to the printer via wifi (even though the router was right next to the printer). We even had one of their techs come over for a service call. Issue was never resolved.
After weeks of frustration, I finally decided to get a USB cable for the printer, so at least one of us could print. When I first attached the USB cable, the system seemed to recognize it automatically, and I was able to print right away.
Now, here is where it gets a bit confusing.
Yesterday, I attempted to scan a document, but HP Solutions was telling me that the printer was not connected. I assumed (big mistake) that it was trying to do a wifi connection. I thought maybe I should reload the drivers. So, I got out my trusty disc. In order to reload, I would first have to uninstall, then reinstall. I have done this before with no problems. Everything seemed to be going okay at first, but then I got an error message that the HP Photosmart D110 All-In-One Driver Software 14.0 Rel 7 did not load; at which point it automatically uninstalled whatever had been installed at that point. The disc is a few years old, so I figured I would go to hp.com and download the drivers from there, which I did. Then I attempted to install them, everything looked okay, then I got the exact same error as before. The process to uninstall is not really a complete one, and I thought that might be an issue as well. So I tried to uninstall using Windows 7.
There is a file that I cannot delete. It says it is the HP Photosmart D110 All-In-One Driver Software file, but it is an empty file. I cannot delete it using Windows or the cmd line. I think this might be causing the error or the blockage, but of course, I could be wrong.
Thanks in advance for any support here. If anyone needs more information, please let me know.
P.S. - I am using Windows 7 32 bit.

Hi,
Click both the Windows Logo and the R keys of your keyboard. the Run dialog appears.
Type %temp% anc clikc on OK.
Locate and open teh HP installation folder, which begin with the 7z characters.
Open the Utils folder, then the CCC subfolder.
Doubleclick the Uninstall_L4.bat file (If you may have am HP PC, click the Uninstall_L3,bat file instead).
Once a black command prompt appears, click on Enter once and a scrubber should start running.
Confirm any aprove any dialog till the installation finishes and Reboot your PC as required.
From C:\Program Files. delete any existing HP or Hewlett-Packard folder.
Brose to C:\Program Files\Common Files as well and delete any HP or Hewlett-Packard folder.
Note: if any of the folders won't be deleted, open the task manager by clicking on both CTR: + SHIFT + ESC and open the Processes tab.
End any existing process (End Task) which starts with HP and then delete the folder again
Next try reinstalling the software and check for any difference.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Urgent Help, Got code error 102, can't connect with BB Desktop software

I have the message on the screen error 102 reload software and go to BB website plus /102.
I have followed the instructions but it was mainly asking to verify software latest update. Can't do nothing if my 9810 can't be seen when connected to my home computer with BB desktop manager
To reload the sofware in my phone, I should first, get a cenection between PC and phone I guess, and download from RIM or BB website.
Is anybody here has experimented same error code 102 and remember how it was solved..
Thanks and hope a fast reply, it's so nice weather outside...
Solved!
Go to Solution.

Hi qcsolo-2876
Welcome to the Community
Please follow the Knowledge Base Article to Resolve your Problem.
KB10068 : " JVM 102 " error is generated on the BlackBerry Smartphone.
Try and I hope it will resolve your problem.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Error 102 on BB torch 9810

I keep getting an "Error 102 Reload Software for furhter information please visit: www.blackberry.com/102" message. There is a Reset button below that and when I press it, it just tries to restart my blackberry. It will load to a certain point and then come back to this Error message. I went to the website it suggests and it tells me to go onto my Blackberry Desktop Manager and reload my software. I tried to do this, but my Desktop Manager and my smart phone will not connect and so I can't reload my software. I am not sure what to do and need some advice ASAP!

Ya you need to reload your software again. There is some software issues that casues this error. To reload it you need to use the application loader.
Look at this article as it explains step by step on reloading the OS:
How to do a clean reload
When you downloaded the OS make sure to delete the "vendor.xml" file.
Inform us about the result
Click on "Accept as Solution" if your problem is solved so other people on the community can quickly find and solve the similar problems they are facing. To give thanks, click on thumbs up

My Blackberry Curve 9380 got Error 102! Help me!

Well, yesterday my blackberry rebooted itself and when it half rebooted, the screen became white with the text "Error 102 Reload Software For further information, please visit: www.blackberry.com/102"
BUT when I went to that link, it can't be found.
So, how I can use this SMARTPHONE again? I bought it 2 weeks ago, and this is urgent!
Anyone, please help me!! :"(
Solved!
Go to Solution.

Hi rianniecindy
You are most welcome
Cheers !
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Reload Software Error 552

HI,
I have been using my Blackberry 8900 for more than 18 month and never had
any problem.
Today I went to Blackberry apps and downloaded the Blackberry protect software, while the download was going on, the mobile got off automatically and post that neither its getting on nor I am able to connect it to my
Desktop manager (latest version 6.02). It shows the error as Reload Software 552.
I need to fix it at earliest as its hampering my work, any help will be highly appreciated.
Thanks,
Rakeshh

Hi and Welcome to the Forums!
Here is a KB that discusses that error:
KB18751Error "Reload Software: 552" is displayed on the BlackBerry smartphone
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error Message 507 while reloading software

I have BB 9700 bold having os 6 installed on it and was reloading the software again, but after restoring my data on my bb desktop (for mac) , there was a notification to update the software and then suddenly it crashed in the middle. After that it's only showing "Error 507 Reload Software" if I open DM it says that "The BlackBerry® Desktop Software cannot connect with this device." with Cancel, Repair and Retry option. If I choose to Repair the software it will start repairing but after sometime it showing the same error " Error 507 reload software"
PLEASE HELP... I really don't know to do next or how to fix it up ?

Hey rakesh85,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the JVM error on a Mac: www.blackberry.com/btsc/KB19767
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry 9630 Tour - Reload Software: 552 - Mac

This is my second Tour since I bought my first Blackberry a couple of weeks ago. I know I'm definitely not in the norm as being a Blackberry user and a Mac user as well, but I need help. I recently was deleting some frivolous apps I had downloaded from App World, and when I rebooted, I was met with this error message - Reload Software: 552. I've seen some of the other posts here regarding the same error message, but I'm having a problem loading any software onto my device since Desktop Manager only works on Windows computers. I can't even download the OS to install because that page requires IE 5.5, and they stopped making IE for Mac 4 years ago. I don't want to have to keep trading in my Tour, especially if this really is a problem that I could possibly fix myself.
Does anybody have any suggestions for me to try? Removing the battery gives the same results, and the folks at the Verizon store I took my first Tour to didn't know what to do, and that's why they had me just swap it out completely.

HI and Welcome to the Forums!
FWIW -- Here is the official KB about the 552 error:
KB18751 Error "App Error 552" is displayed on the BlackBerry smartphone
Sadly, you are correct that DTM presently only runs on PC's to do what is necessary. But, what is necessary is to reload the OS, which means you need to find a PC to do that on since you can't do it on your MAC. Perhaps you can take the KB to the store and show them and they can do it for you?
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Reload software:552

hi, my curve 8520 just gave me an error message reload software:552. what can be done? thank you

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB18751 Error "Reload Software: 552" is displayed on the BlackBerry smartphone
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message or code, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Reload Software 507 - stuck at connecting to boot rom

1. My Curve 8900 (Orange Unlocked) had an app error 523 and didnt load, so I wiped it with BBSAK.
2. After that, my phone starts and shows a white screen with an image and below the error message "Reload Software:507" and stays like that.
3. I have followed every blog and have followed every step, but the OS is not loading on the device and it gets stuck at connecting to boot rom.
4. When I open the Loader, my PIN number shows without any problem, so I click "next". When I've selected the apps I want to be installed and click "finish", my phone will reboot twice when the PC shows "Connecting to boot ROM" geting a "fatal error message has ocurred [A0x00000001]" on the loader.
I've been stuck at this process for too long and decided to post here for help.
Is there any solution for my device.
Thanks!

Hi vatsal
Welcome to BlackBerry Support Community Forums
You can try JI Cmder to wipe again and then try to load the OS ,But remember you had to click the Next button on the screen as soon it shows USB PIN : UNKNOWN or else you had to try again :
What to do next if Jl Cmder will not connect and wipe
If that fails then as a last resort you can try this :
KB27956 : How to recover a BlackBerry smartphone from any state
Please try it and let us know.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

"Error 102 - Reload Software"

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