Error 1053 when trying to upgrade from BOE 3.0 Fix Pack 3 to BOE 3.1 Update

Question

Hi! I am trying to upgrade my BOE 3.0 FP3 Server to 3.1 (Update package, not full 3.1 install). The upgrade goes very well, and for a very long time, up until the very end. At the end when it tries to restart the Tomcat service it throws an error 1053 with the following message.
The Apache Tomcat 5.5.20 service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
I also get this same message if I try to start the service through Control Panel -->  services or through CCM. The event viewer shows this message also in addition to the following..
Timeout (30000 milliseconds) waiting for the Apache Tomcat 5.5.20 service to connect.
Has anyone seen this before or know if this is a known error? I am hoping for a workaround so I dont have to backout or reinstall!
Thanks!
--Antonio

Answer 1

Hi Antonio,
Following information might help you to resolve the issue.
Solution1:
To resolve this behavior, use Computer Management to update the user profile so it is a member of the Administrators group, and then reboot the server to validate your changes.
Solution2:
You can disable DEP or add services to it:
1.Right-click on My Computer and select Properties.
2.Click the Advanced tab.
3.In the Performances section click Settings.
4.Click the Data Execution Prevention tab.
5.Use the Add button on the bottom to add the service's executables and ensure the box is checked. Do this for each Crystal Enterprise service.
Alternatively, you can disable DEP by checking the Turn on DEP for essential Windows programs and services only option. By doing so, it will disable DEP to all applications on the machine including Business Objects.
Solution3:
Increase the service time-out for Windows Services : http://support.microsoft.com/kb/839803http://support.microsoft.com/kb/886695
Regards,
Sarbhjeet Kaur