Error 1067: when trying to update Adobe Acrobat 9 Pro
I have Adobe Acrobat 9 Pro and have been using it for over 3 years. I Changed computers and uninstalled it from my first and then reinstalled it in my new, but have run into a problem that I cannot find an answer to, nor can I get any help from Adobe.
I will be notified that there are updates available and I will select yes to update the program, but after 20-30 second, a new window will pop up stating:
Update Failed
The process terminated unexpectedly.
Error: 1067
Details (http://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html)
From there, I will click on the Details link and be sent to an Adobe page telling me:
Try downloading Reader directly from this page.
This link sends me to a page to download the latest version of Adobe Reader (http://get.adobe.com/reader/direct/), so, I will make all of the selections, download it, install it, restart my computer, but when I open Acrobat 9 Pro and try to run the update again, nothing changes and I receive the same error message.
Now, I go to try and get some help from Adobe, but am just sent here to see if I can find out any other information because they "no longer" help with Acrobat 9 Pro(?).
Does anyone have any answer on what I can do to fix this or why this is happening? I've never had any problems with this program before. It just all started when I changed computers, and this one is a brand new computer, so no bugs or anything. I installed Photoshop CS5, Illustrator CS5 and InDesign CS5 without any problems and they all updated without a problem.
I'm not sure how important the updating really is, but it makes me feel better, knowing that any changes or problems with the program can get "fixed" with these updates.
Thank You,
Sean
Not that it is going to ease the testing of your patience at all to suggest you try somewhere else, but there is a forum dedicated to Acrobat Installation and Update Issues that might have some info or people ready and able to help you:
http://forums.adobe.com/community/acrobat/installation_and_update_installation?view=discus sions
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