Error 109C ImportProcessServer.exe while importing a .mp4 clip in PPRO CS4 ver 4.2.1

Question

I just purchase Adobe Premiere Pro a few days ago - and subsequently updated it to Ver 4.2.1.  A started a new project - I tried to import some video footage I just shot with a GOPro Hemet Cam while skiing at our local mountain.  I can easlily see the clip using Real Media Player - or the Quick Time player.  It is a 10.9 MB ... 7 second MPEG-4 movie clip.  File name is "gopro0030.mp4"
I created a "bin" called video .... then right clicked to import the file.  You can see the file name in the media browser.  But the file would not import.  I received this error message:  "109C ImporterProcessServer.exe  Application Error.  The instruction at "0x05efcac" referenced memory at "0x00000014".  The memory could not be read. CLick OK to terminate."
This is very frustrating - I just purchased the software - and it won't import a 7 second video clip!  It did import still fotos with no problem.  What can I do?
thank you for your attention to this.
Bruce Roberts, Vernon B.C.
March 14th 2010

Answer 1

I would just like to add that I have also tried to change to extension of the file from .mp4 to .mov
After doing that - I was able to import the file .... 1280x960 (1.0) Alpha 29.97 fps - thats what it says ..... but the file is just a black screen - even when I drag it into the timeline.
thank you