Error 12 itunes restore
I got a iphone used but it is stuck at screen saying connect to itunes. When I go to itunes it says its in recovery mode and to restore. Every time I try though the iphone will get to screen with apple and loading bar then just restart. Itunes says "The iPhone "iPhone" could not be restored. An unknown error occurred (12)." This happens in regular recovery and dfu mode. Ideas on how to fix or did I just buy a fancy paperweight?
Hi I have the same problem, did you fix it?
Similar Messages
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Attempting to restore Iphone 3 to factory deafalut, to finish "unlocking" the Iphone 5.
Moving the phone from one cellular carrier to another (in this case Rogers to Bell in Canada).
Rogers "unlocked" the phone on their end for $50.00, sent an email to Apple requesting serial # to be released from their network, and to provide "unlocked" status.
Next step was to restore phone to "factory default" in I tunes, and wait for phone to reset and show "unlocked" status.
Upon phone resetting in Itunes, after the "factory default", received the following error message"
"we are sorry, we are unable to unable to continue with activation at this time Please try again, or contact customer service".
I contacted Apple customer service whom confirmed that the phone is showing as "unlocked" in their system.
New carrier that I am attempting to hook phone up states that the phone is still locked.
What is the solution or workaround?Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
I upgraded this morning to iOS4.2 my 3GS iPhone (ios 3) with the last version of itunes on my MacBookPro. After the download, the OS started installing on my device and right before the end it popped up error 37 and it said there was an error and I had to restore. After 5 restores it always stops with that message. My iPhone doesn't even turn on now,it stays on DFU mode.
I have tried with an other computer (PC windows vista), with a different version of itunes, all USB slot on my computer, the firewall is turned off...
I don't know what to do...SAME problem just this afternoon, however, I have an iPhone 3G. I’m sure the steps to follow are similar. After working on this for 6hrs & 10min, this is the solution that worked for me:
(I am using a MacBookPro5,3 OSX 10.6.6, but I know Win, too, so will try my best to give solutions)
MY PROBLEM: This morning I updated my firmware. I can’t tell you which version it was, but I sync/update about every other day so it was the most current. This afternoon, all of a sudden, I couldn’t see the unlock slider-screen on my phone. I knew for certain that my battery was fully charged, but I couldn’t even press the power & home buttons for a few seconds to be able to get the Apple icon.
When I plugged it into iTunes, it only recognized it as “iPhone” and not by ‘Amy’, which is what I named my phone. iTunes also popped up with a ‘iTunes has discovered an iPhone in recovery mode….’ window.
I hit ‘RESTORE’ and it went thru the motions, but NOTHING. I got ‘Error 37’ and could not restore.
So, after 6-½ hours, this is what I did:
--First, I made sure iTunes was up-to-date, which it was not. Update iTunes.
—COMPLETELY disabled my anitivirus, etc. software.
—You’re going to have to delete your most recent backup (unfortunately) but better than completely losing use of the peripheral all together, right? Use iTunes to do this.
—Create a brand new user acct. on your Mac/Win and make sure the new user acct. has admin rights.
—DISCONNECT your iphone/iPad from the USB and restart your computer & login as the new admin user.
—(MAKE SURE YOUR iPHONE/iPAD IS STILL DISCONNECTED) Open iTunes and MAKE SURE it’s the most current version. If not, download update, restart your computer and open iTunes back up.
—With your cable connected to the USB *first* & making sure iTunes is open already, connect your iPhone/iPad. You should get the generic ‘iTunes has detected an iPhone in recovery mode…’ pop-up window. Click “OK”.
—You might get a pop-up with an option to ‘Set up as a new device’. If you do, click OK and continue and let it run.
—Log back in to your regular user account that you use to to sync, etc.
—Open iTunes. It should recognize your phone/pad as a generic device. Make sure you are signed into the Store.
—On the Summary page, you should see an option to ‘Restore’. Click that and select your most recent back-up before the one you just deleted. Let it run…..it’s going to take quite a while…….
*NEVER EVER EVER let your computer go into hibernation/sleep mode during this time and DO NOT disconnect even if Jesus Christ Himself is calling your cell!
If you need detailed instructions on how to do all of this stuff, pls feel free to email me and I’ll type it all out: [email protected]. It might take me a couple days to get back to you, but I promise I’ll do it….I’ve lost going on 7 hours of time here, so I’m a little backed up. Apple is no help. Let me know which OS you’re using, too.
GOOD LUCK. -
Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"
I have tried to restore my contacts and company data at least 20 times and every time half way through THE iPAD REBOOTS! When it boots back up it is at the brand new iPad screen.
This makes me angry as I do not use the iPad for fun and games. I use it for business. My company data and records for the last year are gone. ALL of my out standing customer invoices are gone. ALL payments received are gone! ALL Business contacts and emails ARE GONE! All my company, personal email accounts and settings ARE GONE!
What am I supposed to do now? In 6 hours I have to get on the road and conduct business with a empty blank factory out of the box iPad. How am I supposed to know who owes me money or who has paid their bills Apple? All of my meetings and calendar dates are GONE!
Everything was supposed to be backed up and restored after the update!
Question???WHY DID YOU MAKE THIS UPDATE WIPE OUT ALL SETTINGS AND APPS ON THE iPAD??? All the other updates left everything on the iPad intact and ONLY upgraded the IOS,and when it was done everything was still there.
Yes! I have done everything. Rebooted computer, checked for updates, Hard booted iPad, Factory restored iPad to ios 5 twice, tried every usb port I have, unplugged all other usb components.
Everytime half way through "Restoring iPad from backup..." The iPad turns off shows a spinning circle then shows the Apple logo and takes me to the brand new iPad setup screen.
Apple, you have no idea the level of stress you have created today.....Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key! -
how to fix itunes error 1611 while restoring ios 4.3.2 , and when i restore to 4.2.1 the can be ok.plz help me
have a look at this support article.
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iOS 5 seems to work on my ipad, but apparently something went wrong when restoring. I lost music and movies, and when I connect the ipad to my macbook, I get the message that itunes was interrupted when restoring. I try to restore again and I get the message "An error occurred while restoring this iPad (-50)." What happened and what should I do?
I have had the same issue since day 1 of the ios5 installation. I always hit "Cancel" and then the iPad eventually shows up again in iTunes. Then a few hours later, I get the same message again. Annoying, but I've not found a way around it.
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I restored my iPhone and when sync with iTunes is in progress I receive the error message "iTunes could not back up the iPhone because a session could not be started with the iPhone." Any suggestions on what to do?
Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray -
my ipad 2 3G crashed while playing an HD movie on iOS 7.1, then it enter into recovery mode, i tried itunes restore and it fails showing unknown error (27), i retried for about 100 times with no benefit.... any ideas or help please???
By the way, i am using Windows 7 x64 and updated itunes
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My iphone 4 has died and says connect to itunes. itunes restore wont work, error message 2001, then 2006 appears.Tried all the troubleshooting help, but nothing works. Any ideas???
I solved my own problem. Hopefully this will help someone else.
I did a DFU restore, then started it up as a new phone on iTunes. Everything loaded properly, then from iTunes did a restore from backup, selected the one I wanted and it still took me to the same screen with 3 options of restore. I chose the start up as new phone from the actual phone and after all the syncing was completed, my phone is back in working order. -
Hi. A very much help needed.
- iTunes keep showing unknown error (48) while restoring my iphone 4s
- I've already re-install iTunes various times
- Already delete previously downloaded 8.3 ipsw and re-downloaded it countless times
- Changed and edited hosts in windows drivers as per shown on guides
but... to no avail!!!!
I am now without any phone to be used.
HELP ME PLEASEHello Sean,
It sounds like you are constantly needing to restore your phone because it keeps going into recovery mode. Usually putting a device into recovery mode and restoring it can help isolate an issue to your iPhone hardware if an issue persists afterwards. I would try manually putting it into recovery mode and restoring it 1 more time:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
If that does not resolve it the symptoms indicate to me that it is a hardware issue causing this to happen and would seek service for it:
iPhone Repair - Other Repairs
https://www.apple.com/support/iphone/repair/other/
Thank you for using Apple Support Communities.
All the best,
Sterling -
I tried to restore my iPhone 4s through iTunes and received error message that Restore could not be completed due to error 2003. Phone now not recognized in iTunes, with repeated prompts to restore phone. Now phone w/screen with iTunes symbol and USB cord can't use. It appears the phone has been restored, but I cannot activate it.
I disabled my anti-software, iTunes and computer software (microsoft vista) are both up to date, I restarted the computer several times. My usb ports are working properly. I followed the troubleshooting suggestions from apple.yes did you buy it of somebody or a well known company such as apple or carphone warehouse?
and i mean the phone would have been activated in the first place with the sim card you get given when you first get the phone.
trying to activate the phone with another sim card that you did not get when you brought the phone may result in you not being able to activate it
no worries -
my ipad mini is in recovery mode after upgrading to ios 7. When i tried to restore it through itunes it says an error occured in restoring ... please help.......
Force iPad into Recovery Mode. Follow step 1 to 6 very closely.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times. -
When performing the new iPhone(IOS6) update I received an error message - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. Will I lose everything if it goes back to factory settings. Right now my phone wont do anything. It is just showing a cable, an arrow and the iTunes logo.
If you restore from backup.
You should have made sure that everything was on your computer bef ore updating anyway. Did you fail to do that?
All pics taken with iphone should be imported to your computer regularly as you would with any digital camera, most especially before any update/restore/etc. Did you fail to do that? -
I tried restoring iPad1 to prepare it to sell, encountered error during the restore. iTunes dispalyed a message that there had been an error. My iPad1 is just showing the image to connect to iTunes, even after i try restarting the iPad1. I've also restarted my PC and iTunes will not recognize the iPad1.
iTunes is and will recognize my new iPad3 just fine.
How do I get my iPad1 to come back to life?
Thanks!No luck. The article says to press and hold the home button, then plug in the usb cable. When i do that, I still just have the connect to itunes image on the iPad, and iTunes is not recognizing the iPad.
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Getting an error message "itunes cannot read the contents of the iphone" ever since I used Sharepod. Do I need to restore back to factory s
Did you every get a fix on this?
Thanks
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