ERROR 12? Unheard off RESTORE LOOP

So my phone is stuch in a restore loop. When i plug it into itunes it is detected, the restore begins fine however three qaurters through the restore i get this message "Iphone could not be restored because of a unkown error (12)"
This happened when i tried to update my iphone 5 on ios 7 to ios7.0.2 I have never jailbroken or anything like that HELP :'(

I have same error.. not JB too. Did you resolve the issue? Pls share how if yes.. Thanks a lot..

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I tried to restore my 120 gb iPod and got an error 1413 message - "cannot restore iPod". I started to reset turning the hold switch on and off and now my iPod seems to be permanently locked.

I tried to restore my 120 gb iPod and got an error 1413 message - "cannot restore iPod". I started to reset turning the hold switch on and off and now my iPod seems to be permanently locked. I had been having trouble syncing music, When I tried to sync, iTunes said it didn't recognize my iPod, even though I was on the iPod page in iTunes which showed the model number and the serial number of my iPod

I am having essentialy the same problem, but my iPod came from a PC and is now on a PC. The person who gave me the iPod didn't give me the wall adapter piece, so I bought a "Griffin" brand that was said to be compatible with this model. When I first plugged it into the wall, the Apple appeared with a bar underneath as though it was loading the new software. When the bar got to the end, the "plug into the wall" icon reappeared, but when I plug it in to the wall now, that icon is the only thing that shows, even after resetting and trying to run diagnostics.
When I doc the iPod on a charger I have or plug the USB into my computer and "reset" it, a battery with a charge icon appears, but there is no "motion" in the icon so it doesn't appear to be charging. The screen eventually goes back to the apple then to the "plug it into the wall" icon. HELP!!! Is is possible the wall adapters isn't the right one? Should I be charging through a firewire cable instead (which I also don't have...)?
Message was edited by: shenards
Message was edited by: shenards

Can't sync iPod and stuck in restore loop after upgrading to iTunes 7

I cannot restore my iPod using my desktop, so I use my laptop to do it and it seems to work and I can transfer music to it, but when I reconnect it to my desktop, it tries to erase and resync with the other iTunes library. It seems to go through and I can see the status of all the songs being copied to the iPod, but when I then disconnect to see if it happened, it shows no songs. When I reconnect it to either the laptop or the desktop, it tells me to restore it. Only the laptop will restore, the desktop gets in the restore loop. I tried the selective startup, the drive letter change, the reinstall of iTunes, nothing works. Can anyone tell me if this is an iPod error or a software problem?

Try the following. I expect you will have to let the battery fully drain.
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My ipod nano 7th generation is stuck in a restore loop with a white screen. Now it won't turn on anymore. What to do?

My new Ipod Nano 7th generation is stuck in a restore loop. Here is what happened: I added music to it using the latest version of iTunes, the colored bar at the bottom of the summary tab in iTunes showed my that I added it and I disconnected it to listen to the music. As I turned it on, it told me that there is neither music nor pictures on it. So I connected it again to my computer and iTunes told me that I had to restore. Which I did following all the steps but it keep telling me that I need to restore it. After three times of restore it, I disconnected it from my PC and turned it off. Now it won't turn on anymore - even though the battery is fully charged - and when I connect it to iTunes, iTunes tell me "The iPod software updater could not be contacted. The server does not support this version of iTunes." Well, I just downloaded the newest version a couple of minutes ago from the apple website. My iPod stays black. What shall I do?

Hi clarity,
Welcome to Apple Support Communities.
You may want to first try removing and reinstalling the latest version of iTunes by following the steps in this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
If you continue to receive the error message when connecting your iPod, see this article for more troubleshooting tips:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
Best,
Jeremy

IPhone 3g 16gb recovery/restore loop

2 recent iPhone 4s working ok since day 1. I (Dad) inherit 2yr old (out of warranty) iPhone 3g 16gb. Recently the phone went into the WSOD, Apple Logo, Recovery, Restore loop (was connected to car audio). Phone has not had any other problems since day one. Not jailbroken or unlocked. Rogers sim inside no longer active (iPod & Wifi usage).
Research week & tried every suggestion to do a phone restore/upgrade in order to get it out of the "Recovery Mode" loop (3 hours per day x 7).
Here is my list:
Full Battery - charges ok
Firewall - turned off
Disabled AV
Reinstall iTunes (recent & old)
# software suggestions to Enter & Exit Loop
Different PC - 5, USB ports, direct, USB Cables (Apple old & new)
Different modes - DFU, Emergency
Nothing else running on PC
PC makes noise when connects & disconnects
"Dock Connector" replaced - error 9 suggestion - no difference (old dock ok)
PC recognizes iPhone - assume usb drivers ok - Apple Mobile Device (Recovery Mode) USB Driver - no errors
During the restore process, consistently error 9 s out within seconds of (Apple Logo above empty bar) "Waiting for iPhone"
Suggestions & Help is always appreciated, perhaps this list will help someone else with the similar journey. Hard not to think that this is a software/firmware issue (But then always careful with sure bet advice!).

Tx x 2 I did read the information from Apple that you just posted. Note in my original post I do discuss trying all these combinations and permutations w.r.t. USB isolation/variation (only thing I have not tried is an OS other than Win 7 (XP or Vista) or via a MAC) - even having the dock connector replaced.
I have not gone to the Apple Store (and have no intent on doing so) and yes it is possible the phone is defective - would boil down to the logic board imho. The phone is out of warranty (again as stated above 2+ years old). This translates into swapping the device or paying for consulting time - given the resale market does not make economic sense imho.
The original intent of posting in this forum is that I have the sense a number of hardware ok iPhones (perhaps including mine) appear to be having firmware/software issues - reproduceable error 9 - the device connects and disconnects from the pc up until the "Waiting for iPhone"

Restore loop...

Hi all, i bought a 3GS spares or repairs off ebay as i could not afford a working one, it is stuck in the restore loop, i cannot get itunes to recognise it right.
I have spent the last few days trying to sort it out, i have tried;
Hard reset
DFU mode
tried diffrent ways of doing it, i do not know if it has been jailbroken in the past or not.
What options do i have? i cant afford to pay for repairs from apple, so i could do with a fix that i can do myself.
Any help appreciated.
Thanks

Heres an update, i managed to get iRecovery working using windows xp (i dont have access to a mac) and i keep getting something about gas empty or something like that (i dont have it up as i had to restart)
I quickly googled it and found out that it could possibly be something to do with the battery? when i goto itunes and do a restore there i get error 40.
putting 2 and 2 together i am guessing that it IS a hardware failure...
first thought is the battery, but would that cause this? the phone does seem to have a problem with power unless its something to stop restore mode being kep on the phone for hours.
Thanks

Restore loop problems with OS 3.1.1 upgrade failure

Hi all,
A possible solution to anyone with a 1G iPod Touch who has found that after upgrading to 3.1.1 it fails then gets stuck in a restore loop displaying the graphic "Connect to iTunes" and the dialogue box in iTunes prompting to restore iPod.
So this is what happened:
I was running iTunes 8.2.1.6 and was prompted to download and update my iPod Touch to 3.1.1 - so I downloaded it and later decided to apply the OS 3.1.1 upgrade as 3.0 was sluggish.
Part way through it failed - I think the error was id 6 but I sent the report off to Apple in the hope it would prompt a fix. Looking through the logs around the time I found:
2009-09-12 20:01:36.003 iTunes.exe[5500:13c0]: device returned AMR error 6
2009-09-12 20:01:40.916 iTunes.exe[5500:1578]: iTunes: Restore error 6
Now I was stuck in a restore loop with the graphic on the iPod saying "connect to iTunes" and iTunes saying I needed to restore! Very frustrating!!! I rebooted my PC, upgraded to iTunes 9 but still the same problem on each attempt.
I tried various (non-software download) options to get the iPod out of this mode as found on Youtube but no joy so I decided to give in for the night.
Then today I decided to have one more go - it failed but I then thought of disabling "Zonealarm" firewall and retried the restore (be careful if you do this as your PC will not be protected - please do not do this outside of a trusted network)! This time it looked like it had failed again as the Connect to iTunes came back after the restore but a few seconds later the iPod bleeped twice and I was out of the restore loop! I then decided to restore the previous backup and it appears to be OK again!!!
As it recovered the apps I did see a few errors "The iPod 'my ipod' cannot be synced. The required file cannot be found" and the app icons would not work but a restart and another sync seems to have resolved the issue. I am now syncing all my music/video... lets hope this doesn't break it!
I really hope this helps anyone else in the same situation - Apple have really messed up on this one especially for any iPhone customers who perhaps cannot make phone calls! Apple should put some thorough checks in to these upgrades to avoid such errors or at least acknowledge the problem quickly and offer a workaround on the front-page of apple.com and on this forum.
Best regards
Ian

THANK YOU - I was pulling my hair out trying to get this to restore.

IPad Air Stuck in Restore Loop

Tried to install ios 8.0.1 this afternoon. Got error message that said this devise could not install this build. Now ipad is stuck in a restore loop. Will not reinstall ios 8.0. I have tried all of the online suggestions, i.e. disable virus software, restart computer and ipad, and turned off all other USB devices. Nothing works....need help.

Hey cdlordo,
Thanks for the question. I understand that you are experiencing issues with your iPad after attempting to install iOS 8. To troubleshoot, let’s go ahead and place your device into recovery mode and restore it with iTunes:
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

Ipod Nano 1st gen. stuck in restore loop

My first generation iPod nano is stuck in a restore loop. iTunes (Windows, XP)is up-to-date and the restoration goes ahead smoothly without error messages until it finishes; then the computer again says the device is in recovery mode and needs to be restored. It also doesn't cycle on or off using the dial while in this loop. Any ideas?
Mikimoto-san

I have the same problem with iPod Nano 4GB connected with Mac
Book.

HT4972 After upgrading iPhone 4 to iOS 5.1.1 getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored" HELP!

I attempted to upgrade my iPhone 4 to iOS 5.1.1. I selected 'back up' from the phone in the device menu and iTunes confirmed that the phone had been backed up. I then installed iOS 5.1.1 which wiped everything on the phone & now I am getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".
I have tried restoring factory settings but iTunes simply will not restore from back up & I'm not sure what else to do!
Any advice would be much appreciated.

I have the same issue and I KNOW my backup IS good. What happen is when you try to restore your phone apple says something like can I check for new updates and if you choose no, it just takes you back to the restore screen and a loop from then on. If you dont update from you phone then when you back up you will have the 5.0.1 back up and then when you update to 5.1.1 and then try to restore the backup from 5.0.1 it say it EITHER corrupt or incompatible.. It is incompatible and its hard as **** to restore back to 5.0.1. I followed the restore to a T and still getting errors. I lost all text history and have to reset up email. All just because I wanted a 1.2 Gigs of "other" space back.

IPAD 2 is wiped and in endless restore loop with 5.1

I downloaded and installed iOS5.1 about 7 hours ago after being prompted on both my iPad2 and iPhone4S via WIFI. No problem with the iPhone,works great. However, when the iPad rebooted it told me I needed to restore the device, which I attempted to do so over a dozen times on two differnet PC's (office and home) and each time I get an error "The iPad "iPad" could not be restored. An unknown error occurred (1)." I have checked many forunm and sites for help. I tried everything that Apple and other posts suggested but no luck at all in the endless restore loop.
I am really shocked that Apple would release this IOS 5.1 disaster out with any real help or guidance. The worse part is the erasure of all data on the device, including the device name. The ITunes window can't even identify the capacity or serial number. What a cluster.

In case anyone was wondering how this was resolved, I had to ring Apple Support. Secondly, this problem was compounded by the fact that I only backed up to the Cloud, not my PC. Stupidly, on my iPad after it lost all it's data, I clicked on 'sync to the Cloud', which overwrote my good backup.
I had to set my iPad in iTunes up as a new iPad, and move everything back over. From now on I am only going to sync to the PC.

Infinite restore loop AND disk utility lists HD size as 500GB

So, after reading everyone else's problem with the restore loop i have another kink to add to the mix. I am running software 1.2.1 in itunes 7.5 on a 5th gen 30GB ipod on a MacBook, and it is stuck in the restore loop. When I attempt to restore via iTunes, it says that iTunes can not restore the ipod becase it is busy. I have tried rewriting the disk via the Disk Utility but the DU lists the size of th disk as over 500GB. I had the iPod playing music and acting normal earlier this afternoon, this whole debacle started when i connected it to my computer for the first time in a few months to update the software. Any and all help would be appreciated.
I have tried alot of the other solutions listed elsewhere...but as far as i can find no one as had the wrong listed HD size problem.

Thanks for a quick reply <baltwo>. You’ve answered that it is not a fake message!
fyi: I thought that I would use my external Buffalo for two purposes; namely the smaller ExFAT partition for copying stuff to my win7 netbook. The larger partition was to be used as my imac image of SL. So this was my first attempt at using disk utility - the idea being to hold an image backup at another location. Plus I now have the Lion thumbdrive ready to upgrade from SL and so being cautious wanted to have a SL image backup
Anyway I followed the apple instructions using my mac 10.6.3 install DVD but it would appear from other discussions that <unable to scan (internal error)> is not unique to me.
I’ll get back to apple telephone support for further advice.
I would though be grateful for an “idiots’ guide to making an image backup of my internal HD that runs SL 10.6.8
eg should I have just one partition on the external USB drive? format it as Mac OS extended? create the image as compressed or read/write? Basically I’ll do whatever will work!!
thanks again

IPod Nano in restore loop

When connecting the iPod nano my laptop, iTunes states the nano is in need of a restore. Ok, I thought, I'll restore it then reload my music, I've succesfully did this before. I proceed with the restore but when it shows back up in iTunes listing, it again asks for a restore. From this point forward, it is in a restore loop. I take this nano to a friends Mac G5 and no problem, loads, re-syncs, works great. Bring it back to my laptop and same problem. Tried another Windows XP PC in my house and it too, works great, loads songs, re-syncs, works fine. I think I have an iTunes database error within this particular Laptop. Removed iTunes and ran a registry cleaner twice but that did not help. Any suggestions???

Reformat the iPod drive through the computer management within administrative tools in the Control Panel. When doing it select FAT for the format, not FAT32. Its the only way I fixed mine after every other attempt (i.e. drive letter change, reinstalled iTunes, format the drive by right clicking on drive, etc.)

How i saved my ipod from the itunes restore loop

this is a success story, i hope it will help others to save their ipods too. my ipod is a black 30gb 5g (late 2006) whereas my system is leopard 10.5.4 and itunes 8.0.2. but i'm sure it will also work with another ipod, mac os x and itunes version.
*what happend:*
my ipod fell on the floor from about one meter height. it was not the first time that's why i didn't really worried about any damage. but this time it was different.
*the symptoms:*
my ipod showed a white screen with the text "Connect to your Computer. Use iTunes to restore.". i connected it to my mac, the ipod mounted on the desktop with a generic white harddisk icon. then i started the restore process inside itunes. after about a minute the ipod restarted and instead of showing me an installing-progress-bar the ipod showed me the same white sceen again. after the fourth or fith restore i realized that i was cought in the itunes restore loop.
http://support.apple.com/kb/TS1441?viewlocale=en_US
*the solution:*
i searched the internet and came across a lot of articles that described the same problem as mine but none solved it. then i stumbled over a very useful post in the forums. it proposes a lot of solutions. maybe it is useful to read it before you continue with my post: http://discussions.apple.com/message.jspa?messageID=4531234
+note: the following procedure will delete all the data on your ipod.+
1. connect your ipod to your mac. wait until it is mounted on the desktop. if the ipod isn't mounted put it in disk mode: http://support.apple.com/kb/HT1363
2. ignore any message from itunes and open the "Disk Utility" application inside your "Utilities" of the "Appplications" folder.
3. choose your ipod in the sidebar. switch to the tab erase.
4. choose "Mac OS Extended (Journaled)" as volume format. leave the other options as is.
5. click on the "Security Options …" button. in the sheet choose "Zero Out Data" and click on "OK".
6. click on the "Erase …" button and wait for about two hours. it will take longer on a bigger harddisk.
7. the earse will end with an error message telling you something about invalid data. ignore it. this is because the harddisk can't be partitioned without the correct drivers form the firmware.
8. eject your ipod and reconnect it to your mac. itunes should now start with a message "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes". click on "Restore" and wait.
9. after a moment the ipod should restart and an installation progress bar will appear. do not disconnect the ipod and wait until the install is complete.
10. the ipod will restart and now you should get back your normal ipod interface. congratulations, you saved your ipod!
if the described procedure didn't solve your problem you can put your ipod in diagnostic mode to see where the problem may be. for this you need a wall power supply or a fully loaded ipod: http://www.methodshop.com/gadgets/ipodsupport/diagnosticmode/index.shtml/
Message was edited by: iwan negro

Hi,
Can you tell me if you do this will I lose the TV shows that I have purchased and downloaded on ITunes 7.0. I am having serious problems installing CD's. Everytime I open the new version and install a CD, my computer keeps restarting and then says there was a serious error to my computer. Sometimes, it mentions DVD 43, and sometime it mentions a video device driver, my this is a new computer not even two months old. I have the old version still installed on my laptop and was wondering about moving it over to the main PC, but would hate to lose my purchases.
Thanks

TS1702 I got this error when doing a restore

I got this error when doing a restore and the restrictions were turned on . I disabled restrictions and the restore was able to complete.

The error in itunes had a link to http://support.apple.com/kb/TS1702. I placed this message here for anyone that might navigate to the same message and would hopefully find this. Yes turning off restrictions allowed the restore to complete and everyone is now happy.

ERROR 12? Unheard off RESTORE LOOP

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