Error 1311 during installing the premiere 12 from DVD disc

even followed the troubleshooting instruction, changing the installation path to " C:\PSEversion12Installer\ ",
still cannot install?

ipcharles
What document were you using for troubleshooting this 1311 issue?
Could this be it?
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html#main_Error_1311__Source_file_not_found
Your edited installation path does not look right. I would question "version" being before 12.
If the above is what you were referring to, did you see at any time
This error can occur if you install from within a folder path that contains double-byte characters, like Japanese or Chinese characters. This error can also occur if you install from a folder path with characters with a high ASCII value, like Greek letters.
Have you read this article?
http://www.wiki-errors.com/err.php?wiki=1311
ATR

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Log Name: Application
Source: Application Error
Date: 2014-06-24 5:20:58 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PMCHome
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Fault offset: 0x00012c1a
Faulting process id: 0x1180
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Faulting application path: C:\Windows\SysWOW64\rundll32.exe
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<Keywords>0x80000000000000</Keywords>
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Fresh install, no errors in install at all
Regards

Hi,
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Usually the rundll32.exe Application error is not a straight forward error. There are lots of possible reasons for this error, includes a failed or incorrect installation or uninstallation of any softwares, which might have left erroneous Windows registry
entries.
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Since you notice this error right after you installed Office 2013, try to remove and re-install it using default setting.
Reboot your computer, many programs require a reboot for successful installation.
Try to update your computer drivers. This is usually the cause of lots of .dll file error.
Try to run the System File Checker tool (SFC.exe) to correct any incorrect system file. It is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files:
http://support.microsoft.com/kb/929833/en-us
Hope this helps.
Thanks,
Ethan Hua CHN
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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