Error 1311 source not found

All Basis,
Any idea on this,
When tyring to open a Excel from SAP, the Error 1311 source not found throws up.

hello folks,
I have Windows XP home Firefox v1.0.6.
removed old java in Add/Remove programs.
cleared the "Temporary Internet Files" folder that contained C:\Documents and Settings\Greg\Local Settings\Temporary Internet Files\Content.IE5.
tried to load jre-1_5_0_04-windows-i586-p-iftw.exe for the third time, and the install still hangs up.
J2SE Runtime Environment 5.0 Update Installer Information : Error 1311. Scource file not found: C:\Documents and Settings\Greg\Local Settings\Temporary Internet Files\Content.IE5\2XFKL4VY\je150000[1].cab. Verify that the file exists and that you can access it.
and,
Error 1311. Scource file not found: C:\Documents and Settings\Greg\Local Settings\Temporary Internet Files\Content.IE5\EEIDPHGA\jp150040[1].cab. Verify that the file exists and that you can access it.
here's the thing, I cannot surf to "Content.IE5" folder in my "Local Settings\Temporary Internet Files" folder, but I can plug in the directory in the address bar of Windows Explorer & see the "Content.IE5" folder.
I do not see "je150000[1].cab" or "je150000[1].cab" in there.
Am I using the wrong program to fresh install Java for Firefox in XP?
Is there something wrong with my operating system?
monitoring this thread.....
thanx.

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