Error (14) and (9) during iPod Touch Restore process

I am getting the following error when trying to restore my iPod Touch in iTunes:
"The iPod, "iPod" could not be restored. An unknown error occurred (14)." Sometimes I also get error code (9) as well.
I have the latest version of iTunes and have tried 2 different cables and 2 different computers.
All security software is up-to-date.
This all started a few days ago when my iPod would just freeze, then the main light would flash and it would shut itself off.
I then tried to do the restore process within iTunes.
Now, whenever I connect my iPod, I get the following message:
iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes.
When I click 'OK", I will get the option to "Restore". I then begin the restore process.
First it says: Extracting Software
Then it says: Preparing iPod for Restore
Then it says: Verifying iPod restore with Apple
Then it says: Waiting for iPod
Then it says: Preparing iPod software for restore...
Then the iPod flashes and resets itself and I get one of the two error codes (9 or 14).
There are lots of articles up here with the same issue but no resolution...has anyone ever found one?
Help!!!

Hello MrsJoeJonas
Start with the article below to troubleshoot issues with restore error 9, as that error relates to security software.
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694
Regards,
-Norm G.

Similar Messages

My IPOD Touch initially had a white screen. I tried correcting this by restoring default settings via ITunes. The Restore Failed with error 1602 and now the IPOD touch is completely dead. It will not power on or respond when I plug it into my PC via USB

My IPOD Touch initially had a white screen. I tried correcting this by restoring default settings via ITunes. The Restore Failed with error 1602 and now the IPOD touch is completely dead. It will not power on or respond when I plug it into my PC via USB. I get an error on my PC stating that device attached to USB port is not recognizable. Can anyone help?

Error 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Above from:
http://support.apple.com/kb/TS3694

My granddaughter's Ipod Touch is disabled due to too many attempts to enter her password. How can she retrieve her her password and get her ipod touch restored?

My granddaughter's Ipod Touch is disabled due to too many attempts at entering her password. How can she get her Ipod enabled and retrieve her password which she has forgotten?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

When trying to restore and update my ipod touch it comes up with an error message saying: "The ipod can not be restored this device isnt eligible for the requested build"

When trying to restore and update my ipod touch it comes up with an error message saying: "The ipod can not be restored this device isnt eligible for the requested build" How do i fix this?

I am having the same issue. I just had the battery replaced at a third party store. The battery powers the ipod up but it needs to be restored. It is saying it isn't eligible for rebuild. I am running MAC OS 10.4.11 itunes v. 9.0 and I just want it to be restored. I need help. Oh and its an 8 gb ipod touch.

Updating ipod touch to os5.1 got an error message "cannot connect the ipod touch because the pairing record is missing"   don't know what this means or how to fix but am stuck, only option is to answer ok and close the error box. Any ideas?

Updating ipod touch to os5.1 got an error message "cannot connect the ipod touch because the pairing record is missing"   don't know what this means or how to fix but am stuck, only option is to answer ok and close the error box. Any ideas?

#1
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
#1.1 n/a because the errror message overrides it
#2 see #1
#3 iOS: Device not recognized in iTunes for Mac OS X
But could be caused by #1
#4 Covered by previous ones
#5 Obvious jpegs are photos and thus will not sync as videos. Also see:
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
iTunes: Frequently asked questions about viewing and syncing videos
#6 iOS: If you can't back up or restore from a backup in iTunes
First #7 See #6
Second #7 You have so many other problems resolve those first
#8 Resolve other problems first

How can I fix error 14 in my iPod Touch restore?

When I try to restore and update my iPod Touch, appears Error 14 in my iTunes interface. How can I fix that error?

Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
Above from:
http://support.apple.com/kb/TS3694#error14

I was in the middle of the new update and it said there was a error and now my ipod touch will not turn on or off or anything it is just a picture of the apple

I was in the middle of the new update and it said there was a error and now my ipod touch will not turn on or off or anything it is just a picture of the apple.
thank you
Kristy

Error 11 is a strange one...if you search the discussions for error 11 you will get a number of hits but none with a real resolution other than getting the iPod to restore, which you have done. And one person indicates this does not appear in the support data base...already found that out.
If you have restored, have a backup and can restore from that, you might try the update again, or wait for the next update whenever that comes out.
Not a very satisfactory answer but if it is working again...

On my ipad 2 I can't "see" the hundreds of spoken audio tracks that are in my itunes and on my ipod touch. Is there something I didn't do during sync up?

On my ipad 2 I can't "see" the hundreds of spoken audio tracks that are in my itunes and on my ipod touch. Is there something I didn't do during sync up? The tracks are from voice recordings that were downloaded from an extrernal drive and weren't necessarily tagged as spoken audio. Do I need to go back into itunes and relabel these tracks so they will show up on my ipad2?
Thanks in advance for your help!

With the iPad connected to the computer, while iTunes is running, click on the iPad name on the left side under devices. Click on the Movies tab and look for Movie Rentals. You want to "Move" the films to the iPad.

I have just purchased a lightning to 30 pin adaptor to use on an iPad mini and a gen5 iPod touch both devices are running iOS 8.1.3 and come up with The error message "this accessory is not supported by this device "

I have just purchased a lightning to 30 pin adaptor to use on an iPad mini and a gen5 iPod touch both devices are running iOS 8.1.3 and come up with The error message "this accessory is not supported by this device "
THis is means they are not charging on a 30 pin cable and the touch won't work in my Apple iPod dock - no audio out or charge. Have re powered both devices to no avail am wondering if the iOS version is the problem
Help!

If it is a lightning to 30 pin adaptor, and you have a 7th Generation Nano it has to fit the Nano.
This is lightning to 30 pin adapter: http://www.bestbuy.com/site/Apple%26%23174%3B---Lightning-to-30-Pin-Adapter/6651 936.p?id=1218803450821&skuId=6651936#tab=overview
Is this what you bought?
You need to contact Sony and see if they model you have is compatible with the docking adapter. It may not be.

Tried to update to newest version. I got error because i didn't have this recovery program disc that was supposed to come with the purchase but it didn't and now my ipod touch 8gb won't connect with itunes and is stuck on a connection with itunes screen

I tried to update to newest version via pc. I got error because i didn't have this recovery program disc that was supposed to come with the purchase so it says, but it didn't and now my ipod touch 8gb won't connect with itunes anymore and is stuck on a screen displaying an itunes icon with a usb icon.

oke i'm not done with the whole thing, but i'm doing that right now. Most of the advice I've already read didn't work and at a certain point it said something about shutting down programs then restart. but i notice that there are some pretty important system things in that list and i don't want to mess up my pc :s i'm not a pc genius... and because i'm dutch and my pc-language is in dutch I often have trouble translating and well... i don't always understand the technical stuff in all the articles -_-

So my Ipod Touch restored for some reason, and it doesnt show any of the apps i bought on iTunes. How do I make them come back?

So my Ipod Touch restored for some reason, and it doesnt show any of the apps i bought on iTunes. How do I make them come back? Please Help

Redownload them from the iTunes Store. It's free.
(58292)

Borre por error una nota de mi ipod touch y no se como recuperar

borre por error una nota de mi ipod touch y no se como recuperar esas notas borradas

Google translate:
accidentally delete a note from my ipod touch and do not know how to recover deleted those notes
If you synced the iPod before yu deleted the note the not should be in the backup that is make when you sync. Just restore from backup. Make sure that you turn off autosyncing or when you connect the iPod to the computer the old backup will beoverwritten with the onethat does not have the note. To turn it off, go to iTunes>Preferences>Devices and check the box that says "Prevent iPods...syncing".
lLso, if you have Notes turned on in Settings>Mail>a mail account, the nots will also appear in emails inthat email account.

My daughter forgot her password and now her ipod touch is disabled. When I connect it to itunes it does not come up on the screen as a device. What can I do to get her itouch working again?

My daughter forget her password and now her ipod touch is disabled. Red message says to connect to itunes. When I do connect to itunes, the device is not recognized and then a message comes on the screen that says it is locked and to enter the password to access it. I cannot access the password and since itunes does not recognize the device, it does not come up on the list on the left, i cannot reset it. What do I need to do so she can use her ipod touch again? Thanks

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

How can i resolve the -1 error occuring during the iphone restoring process.

how can i resolve the -1 error occuring during the iphone restoring process.

hi ive also got the same probblem ive had it working last night but then after 2 hours of working it decided to put the phone back into recovery mode plus its an unknow error (36) Ive tried to connect to i tunes and it started to recovery and wipe the to put it back into factory settings then came up with the error 36 can any one help

Error in the updating of ipod touch

hy!,
I have a Ipod touch, (old version) and i've wanted to updating it with the 2.1 version, which is not free! I've downloaded it but when i try to install it on my Ipod, it make an error and close I tunes!! Does anybody have the same problem?? or the solution??

Hey guys,
Try disconecting and restarting your iPod touch. worked for me. This article was how I found out about it.
http://www.apple.com/asia/support/ipodtouch/troubleshooting/ipodtouch/#
Hope it helps.
Symply...

Error (14) and (9) during iPod Touch Restore process

Similar Messages

Maybe you are looking for