Error 14 when updating to iOS 5, Error 14 when updating to iOS 5
I am trying to update my GSM iPhone 4 to iOS 5. It successfully downloaded without issue. When I try to update my device, it goes through the installation process but I get the following message: "The iPhone "iPhone" could not be restored. An unknown error occurred (14)." This has occured at least 30 times over the past two hours. My phone is bricked an unusable. Does anybody know how to get around this?
no need to restart machine
no need to re install itunes
no need to unplug and plug back your iphone cable to machine
no need to return to apple support
just simply go to
C:\Documents and Settings\User\Application Data\Apple Computer\MobileSync\Backup
you will be able to see a several list of back up folders
just cut and paste to drive D: or you can delete it if your really sure the latest back up
to check the latest back up folder just right click the folder / properties and check the date and size of the back up folder
connect the iphone to machine and click restore.
have done this to several iphones
issue RESOLVED
any questions you can email me at [email protected]
thank you
Similar Messages
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First in German:
Ich hab heute versucht mein Iphone 5 auf das IOS 7 zu installieren - böser Fehler, ich hab jetzt immer und immer wieder die Fehlermeldung 3014 gekriegt (einmal die 21, aber das war beim 3. Versuch, seitdem nur 3014). Mein Iphone befindet sich jetzt im Wartungszustand und kommt nicht mehr raus...
Ich hab auch schon so ziemlich alle Vorschläge auf der Seite, zu der mich die Fehlermeldung führt ausprobiert, ausser das mit dem Router - weil sich dessen Firewall nicht ausschalten lässt (ist ein W723V Typ A von der Telekom) und weil ich nicht weiß, wie ich da irgendwas mit dem Server gs.apple.com konfigurieren kann - das bietet die Benutzereinstellung von dem Teil nicht an - und ich hab auch die Firewall von meinen Norton 360 nur ausgeschaltet und nicht deinstalliert, da ich nicht weiß, ob ich den nochmal installiert kriege - ach ja - und einen anderen PC hab ich nicht ausprobiert, weil ich um 23:50 Uhr Nachts nicht bei anderen Leuten einfallen kann...
Hat jemand einen Tipp, wie ich das beheben kann, bzw. wie ich rausfinde, ob es jetzt am Router, am Norton oder am PC liegt? Alle Software ist übrigens aktualisiert - was noch nicht aktualsiert hab, hab ich ausgeschaltet - aber nichts hilft!
Alles andere bei Itunes funktioniert super - also ich kann Musik kaufen und abspielen - im iTunes - IPhone geht ja grad net...
Danke!
Now in English:
I have tried to update my Iphone 5 to IOS 7 today - grave mistake, now I keep getting error message 3014 (once I got 21, but that was on try 3 - and since then I keep only getting 3014). My iPhone is now in "support mode"? - sorry, I don't know what "Wartungszustand" is in Englisch - however, the iphone is not usable anymore and when I connect it to iTunes it tells me that it detected that the iPhone is in "Wartungszustand" and I need to restore it to the settings with which I bought it - which is not working because it keeps giving me the 3014 error message.
I have tried everything that the website the error message sent me to has listed - except for the following:
- the stuff with the internet router, because in the settings it is not possible to switch of the firewall, and I have no clue how to tell it to allow access to gs.apple.com - there is no option where I can put in an address like that!
- deinstalling my Norton 360 firewall - I have switched it off, but I am not willing to deinstall it, because I have no clue if I get it up and running again - and how...
- using another person's computer - because it is midnight and I can not run down the only person's door, who I know has an iPhone at this time of the night...
Does anyone have an idea how I can find out which programm is causing the trouble? Or if it is really only related to the "Wartungszustand"? - All software is up to date - that which wasn't I already updated earlier this evening.
Oh - and itunes works fine otherwise (downloading and playing freshly bought music...)
Thanks,
LörchenJa... auf alle mögliche Art und Weise... auch mit Hilfe vom Telefon-Support...
Am Ende hat jetzt doch nur geholfen, dass mir meine Kollegin ihr MacBook geliehen hat - darauf konnte ich mein iPhone wiederherstellen - das seltsame ist nur .- ich hab dann auch gleich mein iPad auf iOS 7 akutalisiert (wo ich den Hilfsrechner schonmal da hab *ggg*) - hab's aber erst mit meinem Windows Vista probiert - DA hat es einwandfrei funktioniert... vielleicht war das Update für's iPad (immerhin knapp 20 MB weniger) grad noch klein genug für meine alte, lahme Windows-Gurke? Oder das MacBook nebendran hat es eingeschüchtert?
Keine Ahnung! Werde mir demnächst ein Apple-PC kaufen - das war eh geplant...
Trotzdem Danke an alle, die mir helfen wollten!
LG
Lörchen -
Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"
I have tried to restore my contacts and company data at least 20 times and every time half way through THE iPAD REBOOTS! When it boots back up it is at the brand new iPad screen.
This makes me angry as I do not use the iPad for fun and games. I use it for business. My company data and records for the last year are gone. ALL of my out standing customer invoices are gone. ALL payments received are gone! ALL Business contacts and emails ARE GONE! All my company, personal email accounts and settings ARE GONE!
What am I supposed to do now? In 6 hours I have to get on the road and conduct business with a empty blank factory out of the box iPad. How am I supposed to know who owes me money or who has paid their bills Apple? All of my meetings and calendar dates are GONE!
Everything was supposed to be backed up and restored after the update!
Question???WHY DID YOU MAKE THIS UPDATE WIPE OUT ALL SETTINGS AND APPS ON THE iPAD??? All the other updates left everything on the iPad intact and ONLY upgraded the IOS,and when it was done everything was still there.
Yes! I have done everything. Rebooted computer, checked for updates, Hard booted iPad, Factory restored iPad to ios 5 twice, tried every usb port I have, unplugged all other usb components.
Everytime half way through "Restoring iPad from backup..." The iPad turns off shows a spinning circle then shows the Apple logo and takes me to the brand new iPad setup screen.
Apple, you have no idea the level of stress you have created today.....Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key! -
Just updated to IOS 7 and two issues:
First when I connect my iPhone to my computer I get this error message:itunes was unable to provider data from sync services". I'm not sure what this really means...
The second issue is when I try to select "Manually Manage Music"
The iPhone "My iPhone" is synced with another iTunes libary on "MY-PC". Do you want to erase this iPhone and sync with this iTunes library? An iPhone can be synced with only one iTunes library at a time. Erasing and syncing replaces the contents of this iPhone with the contents of this iTunes library."
So... I don't want to do that, but I do what to be able to Manage my music. I'm not sure what it means by being synced to another iTunes unless it means to an older version of itunes?
Anyone have any ideas?I cannot address the sync services error right now, but the error that you receive when you change from sync to manually manage music is what happens when you change. Once you change to manually manage music, it erases all of the music and will only put the music that you want on the phone, content that you manually drag over to it. See if this support document helps you out. http://support.apple.com/kb/HT1535
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I started my update for ios 5.1for iPhone 4s and cancelled it have way through now it says it's downloaded but really it's not the update is still there and when I try to update it it says unable to install update : an error occurred installing iOS 5.1 ?
See Here... Unable to Update or Restore...
http://support.apple.com/kb/HT1808 -
hi i need help my iphone 4 asked me to update from ios 5.1.1. to ios 6 so i did and once it fineshd it sed error now all mi phone will do is turn on but onle showing the apple logo on it what do i do i need it working as i am paying for it on contract pls some one help me.
Also when i plug it into my computer it will not recognise that there is even a device, almost like there is no software? can anyone help me, thanks..You are going to have to connect to the computer and restore. http://support.apple.com/kb/HT1808
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Hi, I recently updated to iOS 8.0 on my Ipad mini however when i try to agree to the new terms and conditions i get an error message saying either 'Cannot connect to server' or 'Your session has timed out please try again' what can be done to resolve this problem? Also i cannot download anything from the App store as a result of this.
Can you check the Object Security for the Analysis Menu and Export button and see if it is restricted?
Also, is this a Oracle DB? IF so, has the following 32 bit Oracle Client components been isntalled:
Oracle Objects for OLE
Oracle Data Provider for .NET
Oracle Providers for ASP.NET -
Error when i update my ipod touch to ios 6.1 from OTA
Hello, I have problem. When I update my iPod touch 5 Black from ios 6.0.1 to 6.1 on OTA, he didn't update, because i read error "Your disconnect internet". But I am have internet connection.
Sorry for my bad englishhellogreg wrote:
Yep. 5th gen is failing OTA and via iTunes (both Windows and Mac). I couldn't install 6.1 Beta 5 over the weekend, and now the final version fails -- when trying to restore or update -- too.
Many devs were mentioning that 6.1 wasn't installing on 5th gen Touches over on the iOS dev forums, but Apple released it today anyway. Weird. And not good.
Not user error. Apple's screwed something up here...
Well that's not good -
Hi, my iphone 5 encountered an unknown error while updating to iOS 7 via itunes and is now stuck in recovery mode and prompts me to restore the phone when I connect it to itunes but then I would lose all my data. I DO NOT have any back ups on itunes. Is there anyway to get out of recovery mode without restoring or recover data after a restore?
Or any other suggestions please? ThanksAs pdroth said, you should have gotten a backup made when you started the update of iOS. If you cannot find a backup, and the phone is in recovery mode, there are no futher suggestions to make. To get the phone working again you have to restore. You cannot force a backup at this time since it is already in recovery mode. It will not allow anything else but a restore at this point.
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I get a download error message when I try to ios launch 8.1.2 update
Hi
I get an error message when I try to upload iOS update 8.2.1Hi Kcolleary,
Thank you for visiting Apple Support Communities.
I'm not sure what the error message says or whether you are on a Mac or PC, so please start with this article which gives a good starting point for troubleshooting update errors.
Resolve iOS update and restore errors in iTunes - Apple Support
If you have the error, that also links to a more focused article:
Resolve iOS update and restore errors - Apple Support
Take care,
Nubz -
I keep getting error message when I try to update my iphone 3g to ios saying iphone software update swerver could not be contacted
Turn off any antivirus and firewall programs and try again
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When I'm restore my iphone 4 ios 6.1.3 itunes showed an error you iphone can not be restore at this time because the software update server is not contacted or temporary unavailable.
Probably because the phone was hacked to unlock it. The update has re-locked it. You'll have to contact the carrier it's locked to and see if they will unlock it for you.
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I am unable to update my IPhone 4 to the IOS 6. I managed to back up and transfer and then when it asked to update I said yes and the sync process started, left it overnight and it came up with an error if continue you will loose all your data. So stopped! Help!
Are you currently on ios 4? If so that's where the backup comes in. You'll need to restore your backup once the software is updated.
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When I am trying to upgrade my iOS version I am getting an error message saying " the iPad software update server could not be contacted", I also get an error message prior to that which says the certification of the server is invalid?
Temporarily disable any security software on the computer and try again.
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When I updated to iOS 8.1 on my iPad 2 it failed when installing it's in recovery mode and when I go to iTunes to restore it downloads the update to about 900 Mbps then gives me error 9006
Hi Willy,
Welcome to Apple Support Communities.
The article below provides information about specific update and restore alerts, including the 9006 alert that you saw when attempting to update your iPad 2 to iOS 8.1. Try using the instructions provided to see if the issue is caused by a conflict with the security software on your computer.
Resolve iOS update and restore errors
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
I hope this helps,
-Jason -
unable to update to ios 5 on windows 7. please can someone help me i have tried everything? i deleted itunes and downloaded the new version when i plug my iphone 4 in it does a back and then I then everything runs normal and it extracts and then i get an error code at the end 3197. had the iphone for two months and its new.
Please can somene help me, i am currently on version 4.3.3 (8J2)
Modem Firmware 04.10.01followed someones instructions and it has worked ios 5 is now working on my iphone 4
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