Error 1402 on reader

Error 1402: can't find HKEY_LOCAL_MACHINE32 - no such key on 64 bit Win7

Yes, there is no such key on any Windows version. You are getting this message when doing what?
I suggest that you run the cleaner tool http://labs.adobe.com/downloads/acrobatcleaner.html
then download and reinstall Reader from http://get.adobe.com/reader/enterprise/

Similar Messages

How to overcome Error 1402 on Reader 9.3 installation?

I am getting Error 1402 attempting to install Reader 9.3. It points to registry problem in Hkey_Local_Machine\Software\Microsoft\Windows\Current version\Run\Optional Components\IMAIL
I have read instructions to correct error 1402 but I am still having problems. Adobe Reader does not appear in the Add/Install section of the Control panel. I have used Regedit to look at the above registry key. I can get all the way to the end where IMAIL appears. But I do not know what to do at that point. I am fearful of damaging the registry file until I know precisely what to do. Can someone please step me through the instructions so that I can correct the problem?
Thank you.
Steve

Steve - I've spent weeks on this and most recently hours tonight. I finally got it through changing the permissions and owners in the registry. I could not find the post of the person who posted instructions for changing the registry. After tweaking it worked. I have Windows 7, 64-bit, Firefox 3.63, Adobe Reader 9.2. For error 1402 - the error says MACHINE32 but it is a misprint - it is actually MACHINE. I think that since I have 64-bit I had to add: "Wow6432Node" between SOFTWARE and Microsoft in the location given in the error message to find the Run\OptionalComponents\MSFS, IMAIL, and MAPI.
Run regedit.exe
Find MSFS, IMAIL, and MAPI
In each change the permissions to full control of CREATOR OWNER, Administrator, Administrators, Users (my name), SYSTEM
Change OWNER in each of those 3 to SYSTEM
Change OWNER in OptionalComponents to SYSTEM
I was sure to click "APPLY" any time I made a change. When done, I successfully updated to Reader 9.3.
Some of these changes may be unnecessary - but I didn't know which ones - so I changed them all.
I am the only one using my computer and I don't know if these settings should not be used if the computer is shared.
Good luck to all who are having this problem. I hope this works for you. Over the past few weeks I've had to shut down the computer & when turning it on, press F8 to USE THE LAST GOOD CONFIGURATION since I thought I might have screwed up the registry - and then I'd try again. Don't give up!

Trying to install Reader 9.1 - error 1402

So I'm trying to install Reader 9.1. I'm using Windows XP, Firefox 3.0.11. The installation gets to about 98%, and then I get an error message that says:
Error 1402. Could not open key: HKEY\LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS. Verify that you have sufficient access to that key, or contact your support personnel.
Um, what? Any ideas on how to fix this? Thanks.

Thank you for the response, and sorry it took so long to respond in my own thread.
I tried using the Windows Installer Cleanup Utility, but it still doesn't work. I opened up Registry Editor, and browsed to the key it said was missing. It doesn't look like I have that key - the only thing in there is something that says (default) in the name column, type is REG_SZ, and under data it says (value not set). I have no idea what any of this means, and I'm also not sure how to see what permissions I have. Can you make any sense of this?

Cannot uninstall Adobe Reader 7.0.8...keep getting "Error 1402" message..

Hello. I use Windows XP Home Edition. I am trying to uninstall Adobe Reader 7.0.8 so I can then install version 9, but I am not able to uninstall 7.0.8. During the uninstallation process, I get the following error message:
*****Error 1402. Could not open key HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{C523F39 F-9C83-11D3-9094-00104BD0D535}\Programmable.
Verify that you have sufficient access to that key, or contact your support personnel.*****
I went to another forum and asked for some help there...the guy there gave me some steps to follow, and I did so. Here they are:
1. Deleted "Adobe Reader Speed Launch" shortcut from Startup folder.
2. Deleted the Adobe folder (which contained 2 other folders: Acrobat 6.0 and Acrobat 7.0) from C:\My Computer\Local Disk\Program Files. I had to use a separate program (provided by my helper who gave me these steps to follow) called "Unlocker" to accomplish this, since, originally, when I tried to delete this Adobe folder, I would get a message saying "Cannot delete pdfshell.dll: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use." Unlocker solved this problem, and was able to delete the Adobe folder.
3. Rebooted machine
4. Ran CCleaner's registry cleaner
5. Rebooted machine again
6. Tried using CCleaner's "Uninstall" utility to uninstall Adobe Reader 7.0.8. When I tried this, I got the same "Error 1402" message as listed above.
7. Backed-up my registry
8. Tried to just delete this particular offending key using RegEdit...but when I tried, I got a message saying this:
*****ERROR DELETING KEY
Cannot delete Programmable: Error while deleting key.*****
I really need some assistance with this...at the moment, Adobe Reader 7.0.8 still seems to be installed on my machine (it's still listed in "Add/Remove Programs" in the Control Panel, and it still shows up in CCleaner's Uninstall Utility)...despite the fact that, as I mentioned above, I used Unlocker to delete the Adobe folder from Program Files. Also, at this moment, no pdf files will open on my machine...so this is quite an urgent situation. Does anyone know what else I should do now? Is there something I need to do regarding the "Permissions" for this particular registry key?
I appreciate anyone's assistance...thanks.

Hi..I went ahead and ran the Windows Installer Cleanup Utility. I used it to remove "Adobe Reader 7.0.8." After doing this, I checked in "Add/Remove Programs" in the Control Panel to make sure that AR 7.0.8 was gone, and it thankfully was. Then I deleted the WICU, ran CCleaner's registry cleaner, rebooted, and tried to install Adobe Reader 9.0. When I tried this, I got the following error message (this occurred during the time when the installer was "writing system registry values"):
*****ADOBE READER 9 INSTALLER INFORMATION
Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{C523F39 F-9C83-11D3-9094-00104BD0D535}\ProgID.
Verify that you have sufficient access to that key, or contact your support personnel.*****
What should I do now? Do I need to do something about the "permissions" for this key?
Thanks to anyone with advice...

I still have problems with Error 1402 in Adobe Reader 9.5 Installation. Can anyone help me?

Hi, I have a Compaq Presario C500 Laptop with Windows Vista installed. For the past year, I've been trying to upgrade from Adobe Reader version 8 to either a version 9 or 10. However, when I download and begin the installation, I always get two error messages:
The first one is the error 1402 could not open key. The registry path is HKEY LOCAL MACHINE\Software\Classes\PDFShellServer.PDFShelllnfo2\CurVer. Verify you have sufficient access to that key or contact your support personnel.
The second one occurs when it retrys: It say error 1402 could not open key. The registry path is HKEY LOCAL MACHINE\Software\Classes\AcroAccess.AcrobatAccess\CurVer. Verify you have sufficient access to that key or contact your support personnel.
I went to the troubleshooting page and followed the instructions given. But when I go into the Permissions area and do as the instructions say, regardless whether I click Apply or OK, I get a Windows Security message saying - Unable to set new owner on Cur Ver, Access is denied.
This does this no matter how many times I repeat the instructions for troubleshooting. Can anyone recommend another possible solution? Thanks!

from: http://answers.microsoft.com/en-us/windows/forum/windows_7-system/access-denied-setting-ow ner-andor-permissions-on/71cdd66a-75ce-4e79-bace-89637e0dacae
First be sure you run RegEdit as Administrator
Right click the key in the left hand pane ... select permissions from the context menu
In the permissions dialog, click the advanced button.
In the advanced security settings dialog switch to the Owner tab
I assume your usercode is a member of the local Administrators group
Click the Replace owner on subcontainers and objects box.
If Administrators is NOT the owner, select it in the change owner to box...press Apply...OK.
You are now back at the Permissions dialog box.
Select Administrators and give them Full control by selecting the Full Control checkbox in the Allow column...press Apply ... Ok
It has been a while since I have had to do this ... so I might be off a little on the steps.
The key is IGNORE any messages that say you don't have enought rights...
You must do each key... one at a time....:)

Adobe Reader 9.5.4 comes up with error 1402

I am trying to update Adobe Readers 9.5.4 to the latest version, it comes up with error 1402 could not open key HKEY_LOCAL_MCHINE 32\software\classes\CLSID........ Type lib. Verify that you have sufficient access to that key. or contact your support personel. I have tried to uninstall Adobe Reader 9.5.4 and the same message comes up. Any suggestions on how to fix this. I am using Windows Vista on my laptop...

Try running the cleaner tool http://labs.adobe.com/downloads/acrobatcleaner.html before reinstalling.

Adobe Reader Updater - Error 1402. Could not open key:

Adobe Reader Updater, error 1402, could not open key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Opt
I might have accidently discontinue. Can any body help me????

Hi,
It looks like you do not have access to the registry key mentioned i.e. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\Run\Optional Components\IMAIL.
This might be due to the fact that you may not be added to the Administrators group or the registry key has been denied access explicitly to a group that you may be part of.
People in my network setup were facing the same issue, and we fixed the same using Microsoft's "subinacl" tool. You can follow the below mentioned steps to rectify your issue as well:
1. Download Microsoft's SubinACL tool from http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe -4a91-93cf-ed6985e3927b&displaylang=en
2. Install the same by double clicking on the "subinacl.msi" just downloaded.
3. Open Command Prompt window through the Run Dialog Box (Start -> Run and type "cmd" and click OK)
4. In the Command Prompt window, type in the following commands:
i. cd /d "%ProgramFiles%\Windows Resource Kits\Tools" (Hit Enter)
ii. subinacl /subkeyreg HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Opti onalComponents /grant=administrators=f /grant=SYSTEM=f /grant=USERS=f /grant="Creator Owner"=f (Hit Enter)
You should see some processes happening on your screen. After the process ends, retry the update operation you were originally trying to perform. Hopefully, it should succeed now.

Help with installation of (Error 1402) Reader?

Boils down after trying everything from Toatal virus scan to making sure Java is enabled to trying other browsers; I do not have a HKEY_LOCAL_MACHINE32 in my registry. I have HKEY_LOCAL_MACHINE! I had to use a special piece of software to get Reader off my computer so I could try reinstalling because it couldn't find that registry path. I did get it off but no way to put it back on - error 1402!!! Do I need to create that path in the registry? Had same problem with another piece of software. Please help. [email address removed]

What is the exact error message you are getting?

Can't sync / uninstall / reinstall BB DM v4.7 - Windows Vista error 1402.

I am running BlackBerry Desktop Manager v4.7 on Windows Vista Business. I was having no problems with the program until I downloaded the update that was recently published (build 59, date of publication 2009-06-05, size 111Mb). I downloaded this update through the Automatic Update feature in the program.
The update downloaded fine and went through the stages of installation until it stopped very near the end and gave me the following message:
Error 1402. Could not open key:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PDXlator.ConnectorManger\CLSID. Verify that you have sufficient access to that key, or contact your support personnel.
It then “rolled back” the installation and closed the installer. Since then my PC has not recognised my BlackBerry meaning I can no longer sync relegating my BlackBerry to the status of phone and nothing more. When I realised that my PC was not recognising my BB I tried to do a system restore but there were no dates available before the date of the attempted update installation.
I have tried to uninstall the software and it gives me the same error message (Error 1402). I have downloaded the newest version of the software directly from the RIM website and tried to install it over the old version with the same result - Error 1402. I then tried installing the program “For all users of this machine” this gave the following:
Error 1904.Module C:\Program Files\Research In Motion\BlackBerry\IS71 Connectors\ISGroupwise6.5.X\GW.dll failed to register. HRESULT -2147024891. Contact your support personnel.
I hit ignore and it gave me four or five other messages which were very similar.
After that it stated that it was registering the modules and stayed at about 98% (on the bar) for over 60 mins until I quit the install.
I have tried changing the permissions/deleting the registry key referenced in Error 1402 but that gives me a message saying:
CLSID cannot be opened:
An error is preventing this key from being opened.
Details: Access is denied
I have transferred the ownership of the key (identified in Error 1402) into my user profile and made sure I have all permissions but still nothing changes.
Also, I have tried all of the steps outlined above in the administrator account and nothing is different.
If anyone has any ideas of how I might be able to address this issue, it'd be very much appreciated.
Cheers.
Solved!
Go to Solution.

Hi tmayer,
I know how you feel. Frustrated as all hell I bet.
I managed to solve my problem by running a fix (I'll show below) however, you should know that doing this has unregistered my copy of MS Office! I can still use Office but it tells me that it is not a genuine copy and sends me to the MS website at every opportunity. For me this has been a worthwhile tradeoff (at this stage) but I wanted you to be fully informed before you try anything I suggest. I will try and reinstall Office again when I have time which should remove this issue, but no guarantees.
Anyway, here's a link to the fix I used- hxxp://forums.crackberry.com/f3/how-fix-desktop-manager-error-1904-a-54700/
(need to change hxxp for http)
A couple of things with this fix:
Step 6, says that the tool will take "several minutes to run". It took well over an hour on my machine so don't exit too early thinking it's frozen.
And, there was one line of code in step 7 that I had to alter slightly but I can't remember which. Basically, when you are running the SubInACL in the DOS prompt you start typing the keys in and one wasn't recognised. I'm not 100% sure which one it was but I've highlighted the one I think I had to change.
- Navigate to the directory that the DLL files are in and register them.
Type cd C:\Program Files\Research In Motion\BlackBerry\IS71 Connectors\ISGroupWise6.5.X\ and hit enter.
Type regsvr32 gw.dll and hit enter
Type gwapi.dll and hit enter
Type cd C:\Program Files\Research In Motion\BlackBerry\IS71 Desktop Setup\ and hit enter
Type regsvr32 DesktopSetup_pb.dll and hit enter
Type C:\Program Files\Research In Motion\BlackBerry\IS71 Action Engine\ and hit enter
Type regsvr32 SyncAE_pb.dll and hit enter
I think I typed regwapi.dll instead and that workd for me.
Well I hope that this fix works for you. Good luck.

Error 1402 refers to a non-existent key. Can't install or uninstall to fix printer driver issues.

I can't install or uninstall Acrobat 9.5.3. I keep getting Error 1402, which states that I don't have permission to modify a key that doesn't exist in RegEdit: \UNKNOWN\Components\Lots of numbers. Even Revo Pro can't uninstall it.
I am trying to fix a problem with converting documents from Word. The process stalls because Acrobat can't find its printer drivers. The suggested solution is to uninstall and reinstall. I can't do either.
Many thanks for your help.

The dead end is the error message (1402) that Acrobat can't modify the key: UNKNOWN/Components/Lots of numbers. It lacks permission. The process stops and rolls back all changes. However, this weird key can't be found using RegEdit.
I'm using Windows 7 Home Pro 64-bit. I can't find any PDF*.dll files in System 32 or SysWow64. How can I put them there?

Error 1402 HELP

Thank you first for reading my post. I have read over the fourms for a few days now before posting. I would like to list some facts about my system and myself. I am very computer savy and I own and built this computer. I don't buy stock computers I have always built my own.
My computer:
OS Windows Vista Ultimate 64 Bit OEM
Asus Mother Board
6 GB Ram
1 GB Nvida Card... Pc has all the bells and whistles $2,000 invested
Windows Defender
Malwarebytes
Super Anti Spyware
Nortons 360
Adobe 9.3.4
Now this the registery problem, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\Run\Optional Components\IMAIL now when I go to my regedit and manualy look for this key I can't find it past Run. I can search all the way through the key's and get to run and there are no further entries after that file. So I'm guessing that maybe Either its missing and I don't have a backup to reinstall it or Adobe is having a major problem.
Solutions I have tried:
Ankit_Jain's Solution. I can't get this command prompt to work even with manual or copy and paste and Im aware of the mistype she put foward and corrected.
1. Download Microsoft's SubinACL tool from http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe -4a91-93cf-ed6985e3927b&displaylang=en
2. Install the same by double clicking on the "subinacl.msi" just downloaded.
3. Open Command Prompt window through the Run Dialog Box (Start -> Run and type "cmd" and click OK)
4. In the Command Prompt window, type in the following commands:
    i. cd /d "%ProgramFiles%\Windows Resource Kits\Tools" (Hit Enter)
   ii. subinacl /subkeyreg HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents /grant=administrators=f /grant=SYSTEM=f /grant=USERS=f /grant="Creator Owner"=f (Hit Enter)
Registery Mechanic: Paid the $29.99 to get this and it still isn't working. Though I continue to get some errors for some of my keys.
Removing Adobe 9.3.4 Can't be done through control panel program remove. It says I don't have sufficent access. I built this machine, that means I own it and thats the bottom line.
Adobes Response Link: http://kb2.adobe.com/cps/329/329137.html#main_Additional information
What's covered
Try this first
Remove all previous versions of Acrobat or Reader    I CANT UNISTALL IT FOLKS
More solutions
(Advanced) Set permissions to registry defaults    I HAVE DONE THIS AND NOTHING HAS HAPPEND
Remove spyware                                                I HAVE 4 DIFFERENT PROGRAMS TO DEAL WITH SPYWARE IM CLEAN
Check for viruses
Disable Webroot Spy Sweeper                             DONT HAVE THE PROGRAM
Disable McAfee VirusScan 8.5 Access Protection DONT HAVE THE PROGRAM
Visit the forums                                                   IM HERE NOW PLEADING FOR HELP
Additional information    "Error 1402 occurs when the Windows installer is unable to read a particular registry key. Installation can fail because the Acrobat or Reader installer attempts to clean up registry keys of previous versions of Acrobat or Reader. This cleanup is necessary to avoid conflicts with Acrobat or Reader plug-ins and add-ins for third-party software" This is in their words. Seems it can't read it to Uninstall Also or it removed my key during INSTALL.
As you can see I have put some effort into this and I own the machine and I am the Administrator. I build computers from parts and this is the finest I have built todate. Some help would be welcomed.

Hi,
Thanks for the very descriptive post!! The information came in handy while trying to figure out what went wrong in your case.
Ankit_Jain's Solution. I can't get this command prompt to work even with manual or copy and paste and Im aware of the mistype she put foward and corrected.
1. Download Microsoft's SubinACL tool from http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe -4a91-93cf-ed6985e3927b&displaylang=en
2. Install the same by double clicking on the "subinacl.msi" just downloaded.
3. Open Command Prompt window through the Run Dialog Box (Start -> Run and type "cmd" and click OK)
4. In the Command Prompt window, type in the following commands:
    i. cd /d "%ProgramFiles%\Windows Resource Kits\Tools" (Hit Enter)
   ii. subinacl /subkeyreg HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents /grant=administrators=f /grant=SYSTEM=f /grant=USERS=f /grant="Creator Owner"=f (Hit Enter)
Since, you are using a 64 bit machine, the command 4(i) needs to altered slightly to:
i. cd /d "%ProgramFiles (x86)%\Windows Resource Kits\Tools" (Hit Enter)
Apologies for the confusion caused while trying out the same earlier. Hope it works this time around.
Regards
Ankit

Error 1402 with Vista: I cannot install update 8.1.1, neither I can uninstall the version previous

Hi!. Using Windows Vista Home Basic and to try to install the update to AReader 8.1.1 could not be completed the installation. Reporting System Error 1402:
Error 1402. Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\CLSID\ D38406DA-E8AA-484b-B80D-3D3DBCC2FB2 | Verify that you have sufficient that you have access to that key or contact your support personnel.
Please, does anyone could help me with this problem? What should I do? , How to be solved?
I would appreciate any help.
Thanks!

Curtis and Gene - I had problems with Adobe reader 8, crashes and same error (invalid plugin detected) after installing SP1 on Vista. I replaced Adobe reader with the newer 8.1.2 and that seems to have fixed it (as well as supposedly remedying other security exposures). You have to de-install your current Adobe version first, before attempting to download and install 8.1.2. BTW, it failed the first time with a nasty message and crash ( possibly because I hadn't de-installed the older version first) but succeeded nicely on the second try.

I get an Error 1402 Could not open key: and the update fails. How do I fix this problem. Please Help

ERROR 1402. Could Not Open Key: HKEY_LOCAL_MAHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENT VERSION\RUN\OPTIONAL COMPONENTS\IMAIL

You could try using the Windows Installer Cleanup Utility to remove all traces of any existing versions of Reader prior to installing the version you want and updating it as required. This utility is no longer supported by Microsoft because it can conflict with Win 7, but you can still find it in sites like http://majorgeeks.com/download.php?det=4459

Error 1402: Could not open key UNKNOWN\SliderCtrl.SlideCtrlProxy\CLSID

I have two users. User A wrote an application using LabVIEW 7.1, including an installer, and gave said application and installer to User B. User B has 8.0 and 8.1 LabVIEW RTE's installed properly. When trying to run the application installer, or just the 7.1 RTE installer alone, the following error occurs every time:
Error 1402. Could not open key:
UNKNOWN\SlideCtrl.SlideCtrlProxy\CLSID
I took the registry info from my machine (had 7.1 installed on it at one time; currently has 8.2 and 8.5), exported everything with "SlideCtrl" in it, imported those into User B's registry, double checked the permission in the appropriate places, re-ran ... same problem. Help?
Certified LabVIEW Developer
NI-VLM Administrator

I found the answer on my own, documenting for the next poor soul ... this was under WinXP
* Go into regedt32
* Right-click on HKCR and select "Permissions" -OR- Click on HKCR and choose Edit->Permissions
* Add the current user and set permissions for Full Control and Read.
It is NOT sufficient to give "Everyone" Full Control and Read, it needs that user id. Brilliant ... current user is not part of "Everyone".
Certified LabVIEW Developer
NI-VLM Administrator

How do I correct Error 1402 when installing 64-bit Office 2010 Professional Plus?

During installation of Office Professional Plus (64-bit) on a 64-bit Dell PC with 4 GB RAM, installation fails about 75 percent of the way through resulting in file roll back. Display: Error 1402 "Setup cannot open the registry key ('UNKNOWN\Components\DA42.
. .EE8\7E577. . .F4E80')"
I tried registry cleaning (CCleaner) and "regedit" plus Windows Installer Cleanup Utility to remove the 32-bit version of Officer 2007 Professional, cleaned the cache again, re-booted and attempted to re-install Office Pro Plus 2010 but got the same error
1402 message. Clearly, I have not corrected the registry error and do not know how to do more than what I described here. Any ideas out there?
Thank you!

To all that encounter the same problem...use this advice from michelsmith!
I have just had numerous dramas over the last few weeks with Microsoft office 2010 professional plus. My first issue was a skype virus I infected my computer with which stuffed around with security settings and hid all my folders.....then I tried to uninstall
Office and reinstall with no success (as it hid all my systems icons...I'm no computer person so thought this was the best way to rectify it).
Sometimes it would install then would come up with registry errors 1402 othertimes it wouldn't even get that far.
Make sure you run the command as Administrator and copy and paste the above in...then wulahhh!!!
Tried to install again and worked perfectly!
Thankyou thankyou thankyou....I'm never one to write on these things...let alone join up....but this advice just saved me from reinstalling my OS which I was hoping would solve the problem....(phewwww :) )
So a comment saying thankyou was needed...
Gobilino.

Error 1402 on reader

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