Error 1402 while installing App Builder on LV 7.1 FDS
Hi!,
We are facing an error (code 1402) while installing App Builder on LV 7.1.
The error message is attached.
What could be causing this?
Solution?
System details:
OS: WinXP Prof.
LV: 7.1 FDS
OS Login: Administrator privileges
Thanks,
Gurdas
Gurdas Singh
PhD. Candidate | Civil Engineering | NCSU.edu
Attachments:
WinXP_AppBulider71_InstallFail.jpg 52 KB
Hello,
I have heard of this error occuring during installations, when a registry key cannot be accessed (as the error message notes). The first thing to check I think is that the key indicated in the error message actually exists in your registry. Just click Start -> Run... and type regedit to open the registry. Then navigate to the key indicated to verify it exists. If it does exist, can you double click to attempt to edit it? Do you receive any errors? I don't recommend actually changing anything, rather to test if perhaps you don't have registry editing rights for some reason (although logging in as an administrator I think should be sufficient).
Another idea, which has solved strange problems usually related to a specific computer and perhaps a virus scanner installed, is to copy the contents of the install cd to your hardrive, and attempt to install from there.
Give those "tests" a try, and let me know how it goes. The results should give us some more information with which to explore other potential solutions.
Best Regards,
JLS
Best,
JLS
Sixclear
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=== Logging started: 4/16/2012 11:16:05 ===
Action start 11:16:05: INSTALL.
Action start 11:16:05: FindRelatedProducts.
Action ended 11:16:05: FindRelatedProducts. Return value 1.
Action start 11:16:05: ValidateProductID.
Action ended 11:16:05: ValidateProductID. Return value 1.
Action start 11:16:05: SetSHAREDADDINFOLDER.
Action ended 11:16:05: SetSHAREDADDINFOLDER. Return value 1.
Action start 11:16:05: CostInitialize.
Action ended 11:16:05: CostInitialize. Return value 1.
Action start 11:16:05: FileCost.
Action ended 11:16:05: FileCost. Return value 1.
Action start 11:16:05: CostFinalize.
Action ended 11:16:06: CostFinalize. Return value 1.
Action start 11:16:06: MigrateFeatureStates.
Action ended 11:16:06: MigrateFeatureStates. Return value 0.
Action start 11:16:06: InstallValidate.
Action ended 11:16:06: InstallValidate. Return value 1.
Action start 11:16:06: SetARPINSTALLLOCATION.
Action ended 11:16:06: SetARPINSTALLLOCATION. Return value 1.
Action start 11:16:06: InstallInitialize.
Action ended 11:16:07: InstallInitialize. Return value 1.
Action start 11:16:07: ProcessComponents.
Action ended 11:16:07: ProcessComponents. Return value 1.
Action start 11:16:07: UnpublishFeatures.
Action ended 11:16:07: UnpublishFeatures. Return value 1.
Action start 11:16:07: RemoveRegistryValues.
Action ended 11:16:07: RemoveRegistryValues. Return value 1.
Action start 11:16:07: RemoveDuplicateFiles.
Action ended 11:16:07: RemoveDuplicateFiles. Return value 1.
Action start 11:16:07: RemoveFiles.
Action ended 11:16:07: RemoveFiles. Return value 0.
Action start 11:16:07: InstallFiles.
Action ended 11:16:07: InstallFiles. Return value 1.
Action start 11:16:07: DuplicateFiles.
Action ended 11:16:07: DuplicateFiles. Return value 1.
Action start 11:16:07: WriteRegistryValues.
Action ended 11:16:07: WriteRegistryValues. Return value 1.
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Action ended 11:16:07: RegisterUser. Return value 1.
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MSI (s) (EC:04) [11:16:09:069]: Product: Adobe AIR -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.
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Action ended 11:16:09: InstallExecute. Return value 3.
Action ended 11:16:10: INSTALL. Return value 3.
Property(S): ARPINSTALLLOCATION = c:\Program Files\Common Files\Adobe AIR\
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Property(S): VersionMsi = 5.00
Property(S): VersionNT = 601
Property(S): WindowsBuild = 7600
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Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = c:\Windows\
Property(S): WindowsVolume = c:\
Property(S): SystemFolder = C:\Windows\system32\
Property(S): System16Folder = C:\Windows\system\
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Property(S): TempFolder = C:\Users\mmazza\AppData\Local\Temp\
Property(S): ProgramFilesFolder = C:\Program Files\
Property(S): AppDataFolder = C:\Users\mmazza\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\mmazza\Favorites\
Property(S): NetHoodFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\mmazza\Documents\
Property(S): PrintHoodFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): LocalAppDataFolder = C:\Users\mmazza\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\mmazza\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): Intel = 6
Property(S): PhysicalMemory = 3325
Property(S): VirtualMemory = 4304
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = mmazza
Property(S): UserSID = S-1-5-21-823518204-1563985344-842925246-12804
Property(S): UserLanguageID = 1033
Property(S): ComputerName = RGPROWS1015
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 22
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 11:16:10
Property(S): Date = 4/16/2012
Property(S): MsiNetAssemblySupport = 4.0.30319.1
Property(S): MsiWin32AssemblySupport = 6.1.7600.16385
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = d
Property(S): DATABASE = c:\Windows\Installer\446fe3.msi
Property(S): OriginalDatabase = c:\users\mmazza\appdata\local\temp\air5438.tmp\setup.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = c:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): INSTALLLEVEL = 1
Property(S): SOURCEDIR = c:\users\mmazza\appdata\local\temp\air5438.tmp\
Property(S): SourcedirProduct = {47FA2C44-D148-4DBC-AF60-B91934AA4842}
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I want to install both SQL Server and Team Foundation Server on the same machine. Operating system of my server machine is Microsoft Windows Server 2008 R2 Service Pack 1. I first install Microsoft SQL Sever 2012 Enterprise edition without any error. After
that i tried to install Microsoft Team Foundation Server 2012. Team Foundation Server configuration got complete. Microsoft SharePoint Foundation 2010 installed successfully but while configuring SharePoint extension i am getting the following error.
"TF255424: An error occurred while installing SharePoint Products. For more information, open Event Viewer and review the application log. You might need to manually install Windows SharePoint Foundation 2010."
Please help.
[Info @12:19:36.259]
[Info @12:19:36.259] +-+-+-+-+-| Environment |+-+-+-+-+-
[Info @12:19:36.260] Environment: FullEnvironment
Setup:
InstallPath: C:\Program Files\Microsoft Team Foundation Server 11.0\
IsTfsExpress: False
ToolsPath: C:\Program Files\Microsoft Team Foundation Server 11.0\Tools
ApplicationTierPath: C:\Program Files\Microsoft Team Foundation Server 11.0\Application Tier
BuildTierPath: C:\Program Files\Microsoft Team Foundation Server 11.0\Tools
ProxyPath: C:\Program Files\Microsoft Team Foundation Server 11.0\Version Control Proxy
SetupUser: ETS-WEBAPP\tfsadmin
WebServicePath: C:\Program Files\Microsoft Team Foundation Server 11.0\Application Tier\Web Services
LicenseEdition: PID_RANGE_VL
SystemTfsTemp: C:\Windows\Temp\TFSTemp
SharePointInstallTemp: C:\Windows\Temp\TFSTemp\WSSInstall
InstalledLanguages: System.Collections.Generic.List`1[System.Int32]
InstalledLanguagesString: 1033;
OS:
MachineName: ETS-WEBAPP
HostName: ETS-WEBAPP
IsClientOS: False
IsServerOS: True
IsDomainController: False
IsMachineInWorkgroup: False
IsMachineInDomain: True
IsHomeEdition: False
IsUnsupportedEdition: False
Version: Server2008R2
MajorVersion: 6
MinorVersion: 1
ProcessorCount: 4
ServicePackMajor: 1
ServicePackMinor: 0
IsOSPostTfsRelease: False
VisibleMemoryMB: 12287
AdjustedMemoryGB: 12
Iis:
IsInstalled: True
PreviouslyFailedConfig: False
RequiredIisFeaturesInstalled: True
OS:
MachineName: ETS-WEBAPP
HostName: ETS-WEBAPP
IsClientOS: False
IsServerOS: True
IsDomainController: False
IsMachineInWorkgroup: False
IsMachineInDomain: True
IsHomeEdition: False
IsUnsupportedEdition: False
Version: Server2008R2
MajorVersion: 6
MinorVersion: 1
ProcessorCount: 4
ServicePackMajor: 1
ServicePackMinor: 0
IsOSPostTfsRelease: False
VisibleMemoryMB: 12287
AdjustedMemoryGB: 12
Sql:
SqlInstance 0:
Name: MSSQLSERVER
FullName: ETS-WEBAPP
Edition: Enterprise Edition
Version: 11.0.2100.60
IsWow64: False
LCID: 1033
IsExpressEdition: False
IsFullEdition: True
IsSupported: True
IsSharePointSupported: False
IsUpgradable: False
WindowsServiceName: MSSQLSERVER
SharePoint:
IsInstalled: True
IsProvisioned: False
IsAdminDbConfigured: False
IsAdminSiteConfigured: False
IsRunningSiteOnWebAppPort: False
Version: 14.0.6029.1000
WssAdminUrl: http://ets-webapp:17012/
WssSiteUrl: http://ets-webapp/sites
ReportingServices:
IsInstalled: True
DefaultInstance:
InstanceIdentifier: ETS-WEBAPP
HostName: ETS-WEBAPP
InstanceName: MSSQLSERVER
ReportServerInstance: Microsoft.TeamFoundation.Admin.ReportServerInstance
IsConfigured: True
ReportWebServiceUris[0]: http://ETS-WEBAPP:80/ReportServer
ReportManagerUris[0]: http://ETS-WEBAPP:80/Reports
Instances[0]:
InstanceIdentifier: ETS-WEBAPP
HostName: ETS-WEBAPP
InstanceName: MSSQLSERVER
ReportServerInstance: Microsoft.TeamFoundation.Admin.ReportServerInstance
IsConfigured: True
ReportWebServiceUris[0]: http://ETS-WEBAPP:80/ReportServer
ReportManagerUris[0]: http://ETS-WEBAPP:80/Reports
PowerTools:
IsBackupToolConfigured: False
[Info @12:19:36.260]
[Info @12:19:36.260] +-+-+-+-+-| Configuration Plan |+-+-+-+-+-
[Info @12:19:36.260] - ContainerTask (ContainerNode) : root
- ConditionalTask (ConditionalNode) : Provisioning SharePoint
- ContainerTask (ProgressNode) : Configure SharePoint
- ConfigureSharepointProvision (ConfigureNode, 208) : Configuring the SharePoint Products
SqlInstance = ETS-WEBAPP
AdminSiteAccountName = Domain\tfsuser
PasswordSupplied = *****
SiteUrl = http://ets-webapp/
AdminPort = 17012
TfsServiceAccount = Domain\tfsuser
- ContainerTask (ProgressNode) : Extending SharePoint
- ConfigureSharepointUploadData (ConfigureNode, 209) : Uploading solutions and templates ...
- ConfigureResetSPTimer (ConfigureNode, 214) : Resetting Sharepoint Timer Service ...
- ConfigureIisReset (ConfigureNode, 801) : Resetting IIS ...
- ConfigureMarkFeature (ConfigureNode, 140) : Marking feature configured status
FeatureType = SharePointExtensions
IsConfigured = True
- ConfigureWssHealthCheck (ConfigureNode, 210) : Check if sharepoint is responsive
SiteUrl = http://ets-webapp/
- ConditionalTask (ConditionalNode) : SharepointEntries
- ContainerTask (ProgressNode) : Configuring Services
- ConfigureAddSharePointEntries (ConfigureNode, 207) : Configuring SharePoint application entries
SharepointRootUri = http://ets-webapp
SharepointAdminUri = http://ets-webapp:17012/
DefaultSharePointPath = sites
ApplicationTierUri = http://ets-webapp:8080/tfs
ApplicationTierServiceAccount = NT AUTHORITY\NETWORK SERVICE
- ConfigureAddAccountToLocalWss (ConfigureNode, 800) : Add account to WSS farm admin group
Account = NT AUTHORITY\NETWORK SERVICE
AdminUrl = http://ets-webapp:17012/
UseRetainedSettings = False
[Info @12:19:36.260]
[Info @12:19:36.260] +-+-+-+-+-| Running root: root |+-+-+-+-+-
[Info @12:19:36.260]
[Info @12:19:36.260] +-+-+-+-+-| root |+-+-+-+-+-
[Info @12:19:36.260] Starting Node: CONTAINER
[Info @12:19:36.261] NodePath : Container
[Info @12:19:36.261] Node returned: Ignore
[Info @12:19:36.261] Completed root: Ignore
[Info @12:19:36.261] -----------------------------------------------------
[Info @12:19:36.261]
[Info @12:19:36.261] +-+-+-+-+-| Running Provisioning SharePoint: Provisioning SharePoint |+-+-+-+-+-
[Info @12:19:36.261]
[Info @12:19:36.261] +-+-+-+-+-| Provisioning SharePoint |+-+-+-+-+-
[Info @12:19:36.261] Starting Node: CONDITION
[Info @12:19:36.261] NodePath : Container/Conditional
[Info @12:19:36.261] Node returned: Ignore
[Info @12:19:36.261] Completed Provisioning SharePoint: Ignore
[Info @12:19:36.261] -----------------------------------------------------
[Info @12:19:36.262]
[Info @12:19:36.262] +-+-+-+-+-| Running Configure SharePoint: Configure SharePoint |+-+-+-+-+-
[Info @12:19:36.262]
[Info @12:19:36.262] +-+-+-+-+-| Configure SharePoint |+-+-+-+-+-
[Info @12:19:36.262] Starting Node: CONTAINER
[Info @12:19:36.262] NodePath : Container/Conditional/Progress
[Info @12:19:36.262] Node returned: Ignore
[Info @12:19:36.262] Completed Configure SharePoint: Ignore
[Info @12:19:36.262] -----------------------------------------------------
[Info @12:19:36.262]
[Info @12:19:36.262] +-+-+-+-+-| Running ConfigSPProvision: Configuring the SharePoint Products |+-+-+-+-+-
[Info @12:19:36.263]
[Info @12:19:36.263] +-+-+-+-+-| Configuring the SharePoint Products |+-+-+-+-+-
[Info @12:19:36.263] Starting Node: CSPPROVISION
[Info @12:19:36.263] NodePath : Container/Conditional/Progress/CSPPROVISION
[Info @12:19:36.263]
[Info @12:19:36.263] +-+-+-+-+-| SharepointProvision::ConfigureDatabase |+-+-+-+-+-
[Info @12:19:36.263] Configuring the SharePoint Products database ...
[Info @12:19:36.263] SharePoint Products::ConfigureDatabase
[Info @12:19:36.263] GrantLogOnAsAService is called. User name: tfsuser [Info @12:19:36.269] Checking if Authenticated Users group is a member of Users group.
[Info @12:19:36.272] sid = S-1-5-4
[Info @12:19:36.272] sid = S-1-5-11
[Info @12:19:36.272] sid = S-1-5-21-1481031050-1694664162-2121907377-513
[Info @12:19:36.272] sid = S-1-5-21-1529747324-2324938602-2105273467-1015
[Info @12:19:36.272] Authenticated Users group is a member of Users group.
[Info @12:19:36.300] C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\bin\stsadm.exe
[Info @12:19:36.300] -o setconfigdb
[Info @12:19:36.300] -databaseserver ETS-WEBAPP
[Info @12:19:36.300] -farmuser domain\tfsuser
[Info @12:19:36.300] -farmpassword ********
[Info @12:19:36.300] Process starting: fileName=C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\bin\stsadm.exe arguments=-o setconfigdb -databaseserver ETS-WEBAPP -farmuser domain\tfsuser -farmpassword ****************
[Info @12:20:04.869] Process finished: fileName=C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\bin\stsadm.exe arguments=-o setconfigdb -databaseserver ETS-WEBAPP -farmuser domain\tfsuser -farmpassword **************** exitCode=-1
in 28566 ms
[Info @12:20:04.869]
[Info @12:20:04.869] WARNING: SharePoint no longer customizes Integrated Authentication security settings. This Web application may be using Kerberos, which can require manual configuration. See "http://support.microsoft.com/?id=832769" for
more information.
[Info @12:20:04.869]
[Error @12:20:04.869] An error occurred while getting information about the user tfsuser at server telenor.com.pk: Access is denied
[Error @12:20:04.869]
[Info @12:20:04.869] ReturnCode=-1
[Info @12:20:04.874] Node returned: Error
[Error @12:20:04.874] TF255424: An error occurred while installing SharePoint Products. For more information, open Event Viewer and review the application log. You might need to manually install Windows SharePoint Foundation 2010.
[Info @12:20:04.874] Completed ConfigSPProvision: Error
[Info @12:20:04.874] -----------------------------------------------------
[Info @12:20:04.880] Execution results:
[Info @12:20:04.880] Overall result: Failure
[Info @12:20:04.880] Nodes completed: 1
[Info @12:20:04.880] Nodes succeeded: 0
[Info @12:20:04.880] Nodes skipped: 0
[Info @12:20:04.880] Nodes with errors: 1
[Info @12:20:04.880] Nodes with warnings: 0
[Info @12:20:04.880] Number of error messages: 1
[Info @12:20:04.880] Number of warning messages: 0
[Info @12:20:04.880] Number of info messages: 0
[Error @12:20:04.881] Activity failed.
[Info @12:20:04.881] Configuration failed. Unconfiguring.
[Info @12:20:04.885] Setting the IsConfigured flag for feature SharePointExtensions to False.
awiaslooks like here is the your problem "An error occurred while getting information about the user moss.service
at server telenor.com.pk: Access is denied"
try to add the user into the managed account via powershell. the user you trying to configure it.
or change the user to some body else here is culprit account "telenorpk\moss.service"
Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog -
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Rehan45786 wrote:
After changing my password so many times, I m getting error message while downloading apps that my id has been disables.
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