Error 1402 while installing App Builder on LV 7.1 FDS

Hi!,
We are facing an error (code 1402) while installing App Builder on LV 7.1.
The error message is attached.
What could be causing this?
Solution?
System details:
OS: WinXP Prof.
LV: 7.1 FDS
OS Login: Administrator privileges
Thanks,
Gurdas
Gurdas Singh
PhD. Candidate | Civil Engineering | NCSU.edu
Attachments:
WinXP_AppBulider71_InstallFail.jpg ‏52 KB

Hello,
I have heard of this error occuring during installations, when a registry key cannot be accessed (as the error message notes).  The first thing to check I think is that the key indicated in the error message actually exists in your registry.  Just click Start -> Run... and type regedit to open the registry.  Then navigate to the key indicated to verify it exists.  If it does exist, can you double click to attempt to edit it?  Do you receive any errors?  I don't recommend actually changing anything, rather to test if perhaps you don't have registry editing rights for some reason (although logging in as an administrator I think should be sufficient).
Another idea, which has solved strange problems usually related to a specific computer and perhaps a virus scanner installed, is to copy the contents of the install cd to your hardrive, and attempt to install from there.
Give those "tests" a try, and let me know how it goes.  The results should give us some more information with which to explore other potential solutions.
Best Regards,
JLS
Best,
JLS
Sixclear

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    Action ended 11:16:05: CostInitialize. Return value 1.
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    Action ended 11:16:05: FileCost. Return value 1.
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    Action ended 11:16:06: CostFinalize. Return value 1.
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    Action ended 11:16:06: InstallValidate. Return value 1.
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    Action ended 11:16:06: SetARPINSTALLLOCATION. Return value 1.
    Action start 11:16:06: InstallInitialize.
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    Action start 11:16:07: ProcessComponents.
    Action ended 11:16:07: ProcessComponents. Return value 1.
    Action start 11:16:07: UnpublishFeatures.
    Action ended 11:16:07: UnpublishFeatures. Return value 1.
    Action start 11:16:07: RemoveRegistryValues.
    Action ended 11:16:07: RemoveRegistryValues. Return value 1.
    Action start 11:16:07: RemoveDuplicateFiles.
    Action ended 11:16:07: RemoveDuplicateFiles. Return value 1.
    Action start 11:16:07: RemoveFiles.
    Action ended 11:16:07: RemoveFiles. Return value 0.
    Action start 11:16:07: InstallFiles.
    Action ended 11:16:07: InstallFiles. Return value 1.
    Action start 11:16:07: DuplicateFiles.
    Action ended 11:16:07: DuplicateFiles. Return value 1.
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    Action ended 11:16:07: WriteRegistryValues. Return value 1.
    Action start 11:16:07: RegisterUser.
    Action ended 11:16:07: RegisterUser. Return value 1.
    Action start 11:16:07: RegisterProduct.
    Action ended 11:16:07: RegisterProduct. Return value 1.
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    Action ended 11:16:10: INSTALL. Return value 3.
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    Property(S): WindowsFolder = c:\Windows\
    Property(S): WindowsVolume = c:\
    Property(S): SystemFolder = C:\Windows\system32\
    Property(S): System16Folder = C:\Windows\system\
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    [Info   @12:19:36.259] 
    [Info   @12:19:36.259] +-+-+-+-+-| Environment |+-+-+-+-+-
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    SharePointInstallTemp: C:\Windows\Temp\TFSTemp\WSSInstall
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    MachineName: ETS-WEBAPP
    HostName: ETS-WEBAPP
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    IsServerOS: True
    IsDomainController: False
    IsMachineInWorkgroup: False
    IsMachineInDomain: True
    IsHomeEdition: False
    IsUnsupportedEdition: False
    Version: Server2008R2
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    MinorVersion: 1
    ProcessorCount: 4
    ServicePackMajor: 1
    ServicePackMinor: 0
    IsOSPostTfsRelease: False
    VisibleMemoryMB: 12287
    AdjustedMemoryGB: 12
    Iis: 
    IsInstalled: True
    PreviouslyFailedConfig: False
    RequiredIisFeaturesInstalled: True
    OS: 
    MachineName: ETS-WEBAPP
    HostName: ETS-WEBAPP
    IsClientOS: False
    IsServerOS: True
    IsDomainController: False
    IsMachineInWorkgroup: False
    IsMachineInDomain: True
    IsHomeEdition: False
    IsUnsupportedEdition: False
    Version: Server2008R2
    MajorVersion: 6
    MinorVersion: 1
    ProcessorCount: 4
    ServicePackMajor: 1
    ServicePackMinor: 0
    IsOSPostTfsRelease: False
    VisibleMemoryMB: 12287
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    SqlInstance 0: 
    Name: MSSQLSERVER
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    LCID: 1033
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    IsFullEdition: True
    IsSupported: True
    IsSharePointSupported: False
    IsUpgradable: False
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    IsProvisioned: False
    IsAdminDbConfigured: False
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    HostName: ETS-WEBAPP
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    InstanceName: MSSQLSERVER
    ReportServerInstance: Microsoft.TeamFoundation.Admin.ReportServerInstance
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    ReportManagerUris[0]: http://ETS-WEBAPP:80/Reports
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    [Info   @12:19:36.260] 
    [Info   @12:19:36.260] +-+-+-+-+-| Configuration Plan |+-+-+-+-+-
    [Info   @12:19:36.260] - ContainerTask (ContainerNode) : root
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    - ContainerTask (ProgressNode) : Configure SharePoint
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    - ConfigureResetSPTimer (ConfigureNode, 214) : Resetting Sharepoint Timer Service ...
    - ConfigureIisReset (ConfigureNode, 801) : Resetting IIS ...
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    [Info   @12:19:36.260] +-+-+-+-+-| Running root: root |+-+-+-+-+-
    [Info   @12:19:36.260] 
    [Info   @12:19:36.260] +-+-+-+-+-| root |+-+-+-+-+-
    [Info   @12:19:36.260] Starting Node: CONTAINER
    [Info   @12:19:36.261] NodePath : Container
    [Info   @12:19:36.261] Node returned: Ignore
    [Info   @12:19:36.261] Completed root: Ignore
    [Info   @12:19:36.261] -----------------------------------------------------
    [Info   @12:19:36.261] 
    [Info   @12:19:36.261] +-+-+-+-+-| Running Provisioning SharePoint: Provisioning SharePoint |+-+-+-+-+-
    [Info   @12:19:36.261] 
    [Info   @12:19:36.261] +-+-+-+-+-| Provisioning SharePoint |+-+-+-+-+-
    [Info   @12:19:36.261] Starting Node: CONDITION
    [Info   @12:19:36.261] NodePath : Container/Conditional
    [Info   @12:19:36.261] Node returned: Ignore
    [Info   @12:19:36.261] Completed Provisioning SharePoint: Ignore
    [Info   @12:19:36.261] -----------------------------------------------------
    [Info   @12:19:36.262] 
    [Info   @12:19:36.262] +-+-+-+-+-| Running Configure SharePoint: Configure SharePoint |+-+-+-+-+-
    [Info   @12:19:36.262] 
    [Info   @12:19:36.262] +-+-+-+-+-| Configure SharePoint |+-+-+-+-+-
    [Info   @12:19:36.262] Starting Node: CONTAINER
    [Info   @12:19:36.262] NodePath : Container/Conditional/Progress
    [Info   @12:19:36.262] Node returned: Ignore
    [Info   @12:19:36.262] Completed Configure SharePoint: Ignore
    [Info   @12:19:36.262] -----------------------------------------------------
    [Info   @12:19:36.262] 
    [Info   @12:19:36.262] +-+-+-+-+-| Running ConfigSPProvision: Configuring the SharePoint Products |+-+-+-+-+-
    [Info   @12:19:36.263] 
    [Info   @12:19:36.263] +-+-+-+-+-| Configuring the SharePoint Products |+-+-+-+-+-
    [Info   @12:19:36.263] Starting Node: CSPPROVISION
    [Info   @12:19:36.263] NodePath : Container/Conditional/Progress/CSPPROVISION
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    [Info   @12:19:36.263] +-+-+-+-+-| SharepointProvision::ConfigureDatabase |+-+-+-+-+-
    [Info   @12:19:36.263] Configuring the SharePoint Products database ...
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    [Info   @12:19:36.272] sid = S-1-5-4
    [Info   @12:19:36.272] sid = S-1-5-11
    [Info   @12:19:36.272] sid = S-1-5-21-1481031050-1694664162-2121907377-513
    [Info   @12:19:36.272] sid = S-1-5-21-1529747324-2324938602-2105273467-1015
    [Info   @12:19:36.272] Authenticated Users group is a member of Users group.
    [Info   @12:19:36.300] C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\bin\stsadm.exe
    [Info   @12:19:36.300] -o setconfigdb
    [Info   @12:19:36.300] -databaseserver ETS-WEBAPP
    [Info   @12:19:36.300] -farmuser domain\tfsuser
    [Info   @12:19:36.300] -farmpassword ********
    [Info   @12:19:36.300] Process starting: fileName=C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\bin\stsadm.exe arguments=-o setconfigdb -databaseserver ETS-WEBAPP -farmuser domain\tfsuser -farmpassword ****************
    [Info   @12:20:04.869] Process finished: fileName=C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\bin\stsadm.exe arguments=-o setconfigdb -databaseserver ETS-WEBAPP -farmuser domain\tfsuser -farmpassword **************** exitCode=-1
    in 28566 ms
    [Info   @12:20:04.869] 
    [Info   @12:20:04.869] WARNING: SharePoint no longer customizes Integrated Authentication security settings. This Web application may be using Kerberos, which can require manual configuration. See "http://support.microsoft.com/?id=832769" for
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    [Info   @12:20:04.869] 
    [Error  @12:20:04.869] An error occurred while getting information about the user tfsuser at server telenor.com.pk: Access is denied
    [Error  @12:20:04.869] 
    [Info   @12:20:04.869] ReturnCode=-1
    [Info   @12:20:04.874] Node returned: Error
    [Error  @12:20:04.874] TF255424: An error occurred while installing SharePoint Products. For more information, open Event Viewer and review the application log. You might need to manually install Windows SharePoint Foundation 2010. 
    [Info   @12:20:04.874] Completed ConfigSPProvision: Error
    [Info   @12:20:04.874] -----------------------------------------------------
    [Info   @12:20:04.880] Execution results:
    [Info   @12:20:04.880] Overall result: Failure
    [Info   @12:20:04.880] Nodes completed: 1
    [Info   @12:20:04.880] Nodes succeeded: 0
    [Info   @12:20:04.880] Nodes skipped: 0
    [Info   @12:20:04.880] Nodes with errors: 1
    [Info   @12:20:04.880] Nodes with warnings: 0
    [Info   @12:20:04.880] Number of error messages: 1
    [Info   @12:20:04.880] Number of warning messages: 0
    [Info   @12:20:04.880] Number of info messages: 0
    [Error  @12:20:04.881] Activity failed.
    [Info   @12:20:04.881] Configuration failed. Unconfiguring.
    [Info   @12:20:04.885] Setting the IsConfigured flag for feature SharePointExtensions to False.
    awias

    looks like here is the your problem "An error occurred while getting information about the user moss.service
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    try to add the user into the managed account via powershell. the user you trying to configure it.
    or change the user to some body else here is culprit account "telenorpk\moss.service"
    Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog

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