Error 1603 when installing Crystal reports XI by group policy

Question

Hi,
**I am trying to create a Group policy deployment package of Crystal reports 11.5. I have successfully installed other packages from the same share and witrh the same permissions etc. but when I try to install Crystal I end up with the folowing details in the appmgmt.log:
**++08-11 16:11:03:781
+Software installation extension has been called for foreground synchronous policy refresh.+
+The following policies are to be applied, flags are 1.+
    +in development CR (unique identifier {F3CBE794-92FB-4C74-A048-1C8BE81A4ABC})+
        +System volume path =
rc.local\SysVol\rc.local\Policies\{F3CBE794-92FB-4C74-A048-1C8BE81A4ABC}\Machine+
        +Active Directory path = LDAP://CN=Machine,cn={F3CBE794-92FB-4C74-A048-1C8BE81A4ABC},cn=policies,cn=system,DC=rc,DC=local+
+Set the Active Directory path to LDAP://CN=Class Store,CN=Machine,cn={F3CBE794-92FB-4C74-A048-1C8BE81A4ABC},cn=policies,cn=system,DC=rc,DC=local;.+
+Enumerating applications in the Active Directory for computer BRXWK007377 with flags 5.+
+The following applications were found in policy in development CR.+
    +Assigned application Crystal Reports XI (flags a0005470).+
+Found 1 applications in policy in development CR.+
+Enumerating the managed applications which are currently applied to this user.+
+No managed applications are currently applied to this user.+
+Found 0 applications locally that are not included in the set of applications from the Active Directory.+
+Application Crystal Reports XI from policy in development CR is set for installation because it is assigned to this computer policy.+
+Assigning application Crystal Reports XI from policy in development CR.+
+Calling the Windows Installer to advertise application Crystal Reports XI from script C:\WINDOWS\system32\appmgmt\MACHINE\{f29d0933-61ee-4794-9840-78cd8aecf2f5}.aas with flags 69.+
+The assignment of application Crystal Reports XI from policy in development CR succeeded.+
+Calling the Windows Installer to install application Crystal Reports XI from policy in development CR.+
+The install of application Crystal Reports XI from policy in development CR failed.  The error was : %1603+
+Removing application Crystal Reports XI from the software installation database.+
+Calling Windows Installer to remove application advertisement for application Crystal Reports XI from script C:\WINDOWS\system32\appmgmt\MACHINE\{f29d0933-61ee-4794-9840-78cd8aecf2f5}.aas.+
+The removal of the assignment of application Crystal Reports XI from policy in development CR succeeded.+
+Policy Logging for Software Management is attempting to log application Crystal Reports XI from policy in development CR.+
+Failed to apply changes to software installation settings.  Software changes could not be applied.  A previous log entry with details should exist.  The error was : %1603+
+Software installation extension returning with final error code 1603.+
To create the installation point I copied both CD's to our server and executed a command line setup.exe /a
Can anyone help me move forwards please?
Thanks
Chris

Answer 1

Hi there,
Try the following silent install command via the DOS command prompt:
setup.exe ADDLOCAL=ALL CLIENTLANGUAGE=EN REBOOT=ReallySuppress PIDKEY=B1234-1234567-1234567-1234 INSTALLDIR="C:\Program Files\Business Objects\Crystal Reports 11.5" /qn /l* C:\temp\CRXIr2Trace.txt
Notes and explanations:
In the above example, it assumes that you copied the installation media to the C:.  You will also have to change directory to the wherever the win32 directory is.  The setup.exe is located in the win32 folder of the installation media.
If you had put the win32 directory in say, C:\CRXIr2\win32, then you will have to navigate to this point first before typing the string above.  You will also need to change the product key from B1234-1234567-1234567-1234 to match your own. 
The ADDLOCAL switch specifies a list of features to install.  ADDLOCAL=ALL then installs all the features.
The REBOOT=ReallySuppress prevents Crystal Reports from prompting the user to reboot the machine
The /qn switch performs the installation silently without prompting the user . 
Finally, the string above also logs the installation to a text file in C:\temp\CRXIr2Trace.txt.
You can find a full explanation of the switches and silent install string from xir2_cr_install_en.pdf in the installation media.