Error 1604 Screen Dead

My screen goes from black to white and won't respond to a hard restart. Cant restore because error 1604 comes up. Anybody know whats wrong?

About that Error 1604, this is what worked for me. these are my machines:
Vista ultimate
iphone 8g w/ firmware 1.1.2 (i was trying to restore it to factory setting)
itunes 7.5.0.20
sony vaio laptop
this is what i did:
go to itunes --> Edit --> Preferences --> Syncing(Tab)
then click on the last backup that you have for iphone and then click "remove backup". close itunes and disconnect iphone. then reconnect iphone after like 10 seconds, start itunes, let itunes find your iphone and ask you to restore it. click ok and then click restore. worked for me

Similar Messages

Error (1604) Your iPhone 2.0 is not Dead!!! Here is the solution:

Like many of you i thought my iPhone was dead, I had tried everything but nothing worked. All i was getting was Error 1604.
With no hope I did the following:
(you will need: iPhone Firmware 1.0.2 / iTunes 7.6.2 / A bit of patience )
1- Completely uninstall Your current iTunes (Save "iTunes Library" in a safe place; it will make it easier to recover everything once you re-update)
To uninstall iTunes there are cool apps such as "AppZapper"
2- Move the /System/Library/PrivateFrameworks/MobileDevice.framework folder to the Trash - empty trash
3- Restart your computer
4- Install iTunes 7.6.2
5- Put your iPhone in DFU mode (NOT in recovery Mode!!!)
6- Connect your iPhone to your computer, Launch iTunes (iTunes will Warn you that it found an iPhone in Recovery Mode - Click OK) Then press OPTION while clicking Restore and navigate to the firmware 1.0.2 that you have previously downloaded (Note: if you are an early iPhone user it might be already in your computer just go to User/Library/Itunes/iPhone Software Updates)
7- Now your iPhone should be restoring. Let it finish...
Once your iPhone restarts you can either keep it that way (but i doubt so, since this firmware comes straight from the stone age or otherwise try once more to update it to 2.0
8- Update iTunes using software update, (put it in recovery mode) then click restore in itunes if you are a legit iphone user, < Edited by Host >
Voila - Hope it helps
Jay

People who have still not solved error 1604 and had a bricked iPhone no matter what they tried, might manage to revive it by following these instructions (on how to downgrade from 2.0 to 1.1.4).
You will need the following:
- iTunes 7.5 (NOT 7.7)
- iPhone firmware iPhone1,11.1.4_4A102Restore.ipsw
Step 1:
Uninstall iTunes 7.7 completely if you have it and restart your computer.
Step 2:
Install iTunes 7.5
Step 3:
Your iPhone should be in 2 states, either stuck on the "Slide to make emergency calls" screen, or you tried to restore before and it's stuck on the new look "connect to iTunes" screen. Either way you're ok.
Enter the phone in DFU mode (You must have the iPhone connected to the computer and iTunes running). To do this, hold the power & the home button down for about 9 seconds.
Why 9s? Well people say 10s, but it depends how slow you are at counting. Too short and it doesn't work, too long and the apple logo appears.
When you hit about 6-7s the screen should turn off, leave it for 2 more seconds and release the power button, STILL holding the home button. If all went well, you should NOT see an apple logo, the screen should be dead.
Keep holding home until windows/Mac informs you that it's found new hardware, OR iTunes tells you that your iPhone is in recovery mode. Remember, screen should be blank.
If you see an apple logo, repeat the process for less time until you get it right. Took me a little time.
Step 4:
Shift/Option click the restore button in iTunes and select the iPhone1,1_1.1.4 firmware you downloaded.
Fingers crossed it should restore back to 1.1.4.

Failed iPhone software update to 2.0, failed restore with error 1604

I downloaded the latest iTunes 7.7 and upon "Check for Update", I was notified that iPhone firmware 2.0 for the 2G iPhone was out. I downloaded the firmware, synced/backed up settings, and then rebooted. Then something went wrong...
I restarted iTunes and the iPhone, per Apple support suggestion, and iTunes found the iPhone connected, but displayed "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes." I clicked OK, and then Restore. The restoration process began with an option to either cancel or "Restore and Update". Cancel is a worthless option, so I did "Restore and Update". Here it begins extracting the software and then prepares the iPhone for restore. The iPhone flickered, disconnected and reconnected to the computer, and then presumably continued the process until ending with the following error: "The iPhone "iPhone" could not be restored. An unknown error occurred (1604)." Nothing else happens.
I've tried everything, and am really at my wits end. I have installed/reinstalled iTunes several times. I have tried reinstalling drivers. I've tried rebooting the computer several times. I've tried disconnecting and reconnecting everything. I've been restoring this iPhone for a good 3 hours and nothing seems to work!
I am supposed to give this iPhone to my mother for her birthday tomorrow and now it won't even turn on. A brick makes a great birthday gift afterall...
Any ideas?

People who have still not solved error 1604 and had a bricked iPhone no matter what they tried, might manage to revive it by following these instructions (on how to downgrade from 2.0 to 1.1.4).
You will need the following:
- iTunes 7.5 (NOT 7.7)
- iPhone firmware iPhone1,11.1.4_4A102Restore.ipsw
Step 1:
Uninstall iTunes 7.7 completely if you have it and restart your computer.
Step 2:
Install iTunes 7.5
Step 3:
Your iPhone should be in 2 states, either stuck on the "Slide to make emergency calls" screen, or you tried to restore before and it's stuck on the new look "connect to iTunes" screen. Either way you're ok.
Enter the phone in DFU mode (You must have the iPhone connected to the computer and iTunes running). To do this, hold the power & the home button down for about 9 seconds.
Why 9s? Well people say 10s, but it depends how slow you are at counting. Too short and it doesn't work, too long and the apple logo appears.
When you hit about 6-7s the screen should turn off, leave it for 2 more seconds and release the power button, STILL holding the home button. If all went well, you should NOT see an apple logo, the screen should be dead.
Keep holding home until windows/Mac informs you that it's found new hardware, OR iTunes tells you that your iPhone is in recovery mode. Remember, screen should be blank.
If you see an apple logo, repeat the process for less time until you get it right. Took me a little time.
Step 4:
Shift/Option click the restore button in iTunes and select the iPhone1,1_1.1.4 firmware you downloaded.
Fingers crossed it should restore back to 1.1.4.

Error 1604 when updating to 2.0 Help!!

So last night I got really excited and remembered that the 2.0 update was supposed to come out. So like everyone else in the world (which I didn't realize this at the time), I started to update. Everything was going fine...until I got some error in the process. It told me that I must restore my iphone. I have tried atleast 10 times between last night and today. I keep getting this 1604 error, and I can't use my phone at all. When it's turned on, it shows that I need to plug in a USB and open iTunes. Does anyone have any insight on what I should do, or has anyone experienced the same problem? It would be greatly appreciated!

People who have still not solved error 1604 and had a bricked iPhone no matter what they tried, might manage to revive it by following these instructions (on how to downgrade from 2.0 to 1.1.4).
You will need the following:
- iTunes 7.5 (NOT 7.7)
- iPhone firmware iPhone1,11.1.4_4A102Restore.ipsw
Step 1:
Uninstall iTunes 7.7 completely if you have it and restart your computer.
Step 2:
Install iTunes 7.5
Step 3:
Your iPhone should be in 2 states, either stuck on the "Slide to make emergency calls" screen, or you tried to restore before and it's stuck on the new look "connect to iTunes" screen. Either way you're ok.
Enter the phone in DFU mode (You must have the iPhone connected to the computer and iTunes running). To do this, hold the power & the home button down for about 9 seconds.
Why 9s? Well people say 10s, but it depends how slow you are at counting. Too short and it doesn't work, too long and the apple logo appears.
When you hit about 6-7s the screen should turn off, leave it for 2 more seconds and release the power button, STILL holding the home button. If all went well, you should NOT see an apple logo, the screen should be dead.
Keep holding home until windows/Mac informs you that it's found new hardware, OR iTunes tells you that your iPhone is in recovery mode. Remember, screen should be blank.
If you see an apple logo, repeat the process for less time until you get it right. Took me a little time.
Step 4:
Shift/Option click the restore button in iTunes and select the iPhone1,1_1.1.4 firmware you downloaded.
Fingers crossed it should restore back to 1.1.4.

Ahhh error 1604 on my ipod! cant restore!

so one day my ipod touch froze up so i turned it off and back on and the apple logo wouldn't go away. then the little white spinning thing showed up and it spins for a while and then turns off and restarts the process. when i plug it in to itunes it isnt recognized unless i put in in recovery mode, which i have. i download the new software or whatever and then try to restore and all it says is unable to restore error 1604. ive tried practically everything. nothing works. i really dont want to have to buy a new ipod but i dont know what to do HELP!!!!!!!!!!!!!!!!

People who have still not solved error 1604 and had a bricked iPhone no matter what they tried, might manage to revive it by following these instructions (on how to downgrade from 2.0 to 1.1.4).
You will need the following:
- iTunes 7.5 (NOT 7.7)
- iPhone firmware iPhone1,11.1.4_4A102Restore.ipsw
Step 1:
Uninstall iTunes 7.7 completely if you have it and restart your computer.
Step 2:
Install iTunes 7.5
Step 3:
Your iPhone should be in 2 states, either stuck on the "Slide to make emergency calls" screen, or you tried to restore before and it's stuck on the new look "connect to iTunes" screen. Either way you're ok.
Enter the phone in DFU mode (You must have the iPhone connected to the computer and iTunes running). To do this, hold the power & the home button down for about 9 seconds.
Why 9s? Well people say 10s, but it depends how slow you are at counting. Too short and it doesn't work, too long and the apple logo appears.
When you hit about 6-7s the screen should turn off, leave it for 2 more seconds and release the power button, STILL holding the home button. If all went well, you should NOT see an apple logo, the screen should be dead.
Keep holding home until windows/Mac informs you that it's found new hardware, OR iTunes tells you that your iPhone is in recovery mode. Remember, screen should be blank.
If you see an apple logo, repeat the process for less time until you get it right. Took me a little time.
Step 4:
Shift/Option click the restore button in iTunes and select the iPhone1,1_1.1.4 firmware you downloaded.
Fingers crossed it should restore back to 1.1.4.

Error 1604, 1603, 1601 etc...

after trying to install 2.0 on my iphone, i am getting all these error codes, and nothing seems to work.
i have tried uninstalling and reinstalling itunes, uninstalling and reinstalling all my usb ports, but everytime i connect to itunes, it tells me it has found an iphone in recovery mode, and that i need to restore it...ok
i click restore, it takes about 5 min to get software or whatever, then when the next box opens, saying something like waiting for iphone, my iphone goes from the screen telling me to plug it into itunes, to a blank lit up screen, and then i get the error messages listed.
i have been reading this forum, and i see that a lot of other people are having similar problems, just wondering if someone who has fixed this problem could tell me what they did?
so frustrated...anyone want a $400 paperweight?

People who have still not solved error 1604 and had a bricked iPhone no matter what they tried, might manage to revive it by following these instructions (on how to downgrade from 2.0 to 1.1.4).
You will need the following:
- iTunes 7.5 (NOT 7.7)
- iPhone firmware iPhone1,11.1.4_4A102Restore.ipsw
Step 1:
Uninstall iTunes 7.7 completely if you have it and restart your computer.
Step 2:
Install iTunes 7.5
Step 3:
Your iPhone should be in 2 states, either stuck on the "Slide to make emergency calls" screen, or you tried to restore before and it's stuck on the new look "connect to iTunes" screen. Either way you're ok.
Enter the phone in DFU mode (You must have the iPhone connected to the computer and iTunes running). To do this, hold the power & the home button down for about 9 seconds.
Why 9s? Well people say 10s, but it depends how slow you are at counting. Too short and it doesn't work, too long and the apple logo appears.
When you hit about 6-7s the screen should turn off, leave it for 2 more seconds and release the power button, STILL holding the home button. If all went well, you should NOT see an apple logo, the screen should be dead.
Keep holding home until windows/Mac informs you that it's found new hardware, OR iTunes tells you that your iPhone is in recovery mode. Remember, screen should be blank.
If you see an apple logo, repeat the process for less time until you get it right. Took me a little time.
Step 4:
Shift/Option click the restore button in iTunes and select the iPhone1,1_1.1.4 firmware you downloaded.
Fingers crossed it should restore back to 1.1.4.

Error 1604 - Can't restore after 2.0 upgrade

I have already reported this problem to Itunes and made a visit to the "Genius Bar". It was bricked during the firmware upgrade to 2.0 and all the Genius bar could do is restore it to the previous firmware even though I have a receipt showing I purchased 2.0. Ugh!!
Anyway, in searching my hard drive, I cannot find the 2.0 firmware and it looks like it never downloaded in the first place. I have searched for files with ipsw extension and there's nothing, anywhere. Are you allowed to download again for free? Maybe this is why it bricked trying to load a file that wasn't even there? Any insight and/or help greatly appreciated!

People who have still not solved error 1604 and had a bricked iPhone no matter what they tried, might manage to revive it by following these instructions (on how to downgrade from 2.0 to 1.1.4).
You will need the following:
- iTunes 7.5 (NOT 7.7)
- iPhone firmware iPhone1,11.1.4_4A102Restore.ipsw
Step 1:
Uninstall iTunes 7.7 completely if you have it and restart your computer.
Step 2:
Install iTunes 7.5
Step 3:
Your iPhone should be in 2 states, either stuck on the "Slide to make emergency calls" screen, or you tried to restore before and it's stuck on the new look "connect to iTunes" screen. Either way you're ok.
Enter the phone in DFU mode (You must have the iPhone connected to the computer and iTunes running). To do this, hold the power & the home button down for about 9 seconds.
Why 9s? Well people say 10s, but it depends how slow you are at counting. Too short and it doesn't work, too long and the apple logo appears.
When you hit about 6-7s the screen should turn off, leave it for 2 more seconds and release the power button, STILL holding the home button. If all went well, you should NOT see an apple logo, the screen should be dead.
Keep holding home until windows/Mac informs you that it's found new hardware, OR iTunes tells you that your iPhone is in recovery mode. Remember, screen should be blank.
If you see an apple logo, repeat the process for less time until you get it right. Took me a little time.
Step 4:
Shift/Option click the restore button in iTunes and select the iPhone1,1_1.1.4 firmware you downloaded.
Fingers crossed it should restore back to 1.1.4.

Will not restore (error 1604 w/ battery 1611 w/out battery)

Ok I have a faulty iPhone4.
Two weeks ago it ended up in the washing machine... not a full cycle because I realized it a few minutes in that it was in a pocket and I couldn't find it.
So I took it out of the washing machine (it shut itself off, btw), and I dried it with a towel and a blow dryer on cool. I headed out to the store and got a bag of dry white rice. When I got home, I took apart the iphone and put it in a bag of rice (known trick to dry out wet cellphones - works for many people).
Now I tried getting it working again in a few days, but I have the same result, so back in the rice it went.
Now today is the two week anniversary of this event, so I figure if I can't get it to work, it's hosed. So here's what happens...
Without the battery, if you plug it into the PC, the screen comes on and it shows the new iTunes icon along with a usb cable pointing to it. iTunes detects the phone in recovery mode and attempts to update it. When it goes to update, it reboots the phone maybe 3 times. You see the screen flash, then apple logo, then the connect to itunes screen. So that happens a few times and thats it. iTunes will say error 1611, the phone remains on the "Connect to iTunes" screen.
So with the Battery inserted, it's a different experience. First of all, it's much harder to turn on. I'm not sure how I got it on, but it was some combination of holding home and the power buttons. So it shows the apple logo, then a usb cable with an arrow pointing to iTunes. Again iTunes detects the phone in recovery mode so I click Restore. After iTunes extracts the software and does "preparing iPhone for restore", the iphone screen flashes white then black, and then shuts off. In the meant time I hear the Windows 7 device connect / disconnect sound a few times. So iTunes effectively shuts off the iPhone, and then I take it after awhile it times out and presents an error 1604.
Any idea's? Is this thing hosed? The screen is flawless. Right now I'm using an old slow as a snail 3G. I was able to use electrical tape and finagle the microSIM in the correct position in the 3G's sim card tray, so I'm not without phone service. Just the 3G is so slow and the VNC program doesn't even work on it (crashes- I think it doesn't have enough memory). Anyway I'd love to get the iphone4 back to life, it's amazing how much you miss it when it's gone.
Here's some of iPhoneUpdater 15.log dated today.
2010-12-18 18:45:28.413 [8840:1e34]: <Recovery Mode Device 00ACA4D0>: operation 4 progress -1
2010-12-18 18:45:28.453 [8840:1e34]: bootstrapping restore with iBEC
2010-12-18 18:45:28.460 [8840:1e34]: <Recovery Mode Device 00ACA4D0>: operation 31 progress -1
2010-12-18 18:45:29.460 [8840:1e34]: <Recovery Mode Device 00ACA4D0>: Recovery mode succeeded
2010-12-18 18:45:30.083 [8840:1bb0]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#3b5b4e6f
2010-12-18 18:45:30.132 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07507c58, notify: 2, connected: 0
2010-12-18 18:45:30.132 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07752038, notify: 2, connected: 1
2010-12-18 18:45:30.132 [8840:1bb0]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#3b5b4e6f, inst: 0x7752038
2010-12-18 18:45:30.132 [8840:1bb0]: IBOOT, DFU \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#3b5b4e6f, inst: 0x7752038
2010-12-18 18:45:30.132 [8840:1bb0]: _AMRecoveryModeDeviceFinalize: 00ACA4D0
2010-12-18 18:45:30.174 [8840:1bb0]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#3b5b4e6f
2010-12-18 18:45:30.176 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07507c58, notify: 2, connected: 0
2010-12-18 18:45:30.176 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07752038, notify: 2, connected: 0
2010-12-18 18:45:39.405 [8840:1bb0]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#84d58430
2010-12-18 18:45:39.405 [8840:1bb0]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#84d58430
2010-12-18 18:45:39.430 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.458 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.485 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.513 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.513 [8840:1bb0]: AppleDevice::CreateDeviceLocationID() failed, Error: 0
2010-12-18 18:45:39.513 [8840:1bb0]: WinAMRestore::AddAppleDeviceToDeviceList, CreateDeviceLocationID failed 2, error: 1359.
2010-12-18 18:45:39.513 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07507c58, notify: 2, connected: 0
2010-12-18 18:45:39.514 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07752038, notify: 2, connected: 0
2010-12-18 18:45:39.534 [8840:1bb0]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#84d58430
2010-12-18 18:45:39.534 [8840:1bb0]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#84d58430
2010-12-18 18:45:39.561 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.581 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.618 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.645 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.645 [8840:1bb0]: AppleDevice::CreateDeviceLocationID() failed, Error: 0
2010-12-18 18:45:39.645 [8840:1bb0]: WinAMRestore::AddAppleDeviceToDeviceList, CreateDeviceLocationID failed 2, error: 1359.
2010-12-18 18:45:39.645 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07507c58, notify: 2, connected: 0
2010-12-18 18:45:39.645 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07752038, notify: 2, connected: 0
2010-12-18 18:45:39.743 [8840:1bb0]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#84d58430
2010-12-18 18:45:39.746 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07507c58, notify: 2, connected: 0
2010-12-18 18:45:39.746 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07752038, notify: 2, connected: 0
2010-12-18 18:45:39.802 [8840:1bb0]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#84d58430
2010-12-18 18:45:39.805 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07507c58, notify: 2, connected: 0
2010-12-18 18:45:39.805 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07752038, notify: 2, connected: 0
Message was edited by: cypherx

Oh that's too bad. Broken iPhone4's on e-bay are going for $300 and up. That would of paid for the $199 replacement.
Well I have to decide what to do. There's also an online store you can ship it to, and for $140 they fix it. I think it needs a new battery, and maybe the power supply regulator/charging circuit and NVRAM chip.
It won't take a charge and I'm not sure if that's due to the battery or the charging circuit itself, because I don't have another iPhone4 battery to test. I think the NVRAM may be faulty, because iTunes simply cannot write to it. It's so confused that it fails to enter DFU or an update state.
Sadly everything else looks great. The "plug into iTunes" screen is crystal clear, just like a brand new phone. No sign of water damage at all in the screen.
So I'll have to evaluate what the next step is. Pay a third party to fix it, or drive an hour to an apple store and pay $199 along with surrendering the broken iPhone for a new one.

IPod restore error 1604

iPod Touch 1.1.3 restore error in iTunes 7.6 -- Windows XP Pro
I,ahem... JB'd... my iTouch, and I "DID NOT LIKE IT" so I tried restoring it. Now I get the error 1604 right after it is "Preparing iPod for restore..." screen, saying, "The iPod "iPod" could not be restored. An unknown error ocurred (1604)"
I have looked on Apple.com and even Googled it for hours. I tried rebooting, trying another USB port, trying another user on the computer, and draining the iPod's batttery. Also, when it is restoring, the "Connect to iTunes screen" is still active and the white cord has the circle progress thingy. Is this normal? I have restored it before and it used to show the Apple logo with the circle thingy. Also, when I connect the iPod when it is booted to the "SpringBoard" iTunes says that "The iPod could not be synced because the Apple Mobile Device Service is not active" even after I located the "AppleMobileDeviceService.exe" and opened it. After the error message goes away when I click "OK" the iPod reboots into "DFU Mode" (as I think it is called). Also, I can only reboot it to the SpringBoard if I use Zibri's ZiPhone 2.0 utility to "Verbose Boot."

For those of you who ask...
JB is an acronym for JailBreak. I didn't want to spell it out directly in an Apple hosted Help Discussion, seeing as I don't want to deal with the consequences. If you still don't know what the above term means or refers to, go ahead and google it.
DFU Mode: I suppose it stand for "Download Firmware Update" seeing as when I connect it during this mode that it has the error "Could not contact the iPod update server. Try again later" or something to that effect(my internet is not working, it is unrelated and the internet company is trying to solve the problem right now, but I am getting very impatient with them). I don't have any clue myself what it really stands for, and I can't find it anywhere on Apple.com. What exactly is DFU mode? I suppose it doesn't help even now, except for you to experience it for yourself:
To get into "DFU Mode" hold down the home and power buttons until the iPod is shut off. At this point, keep holding the home button, but release the power button until iTunes detects it in that mode. The screen should remain black after it is shut off. If it reboots, or ends up in "Connect to iTunes Restore Mode" with a picture of the cable and iTunes logo, please try again.
To get into restore mode with the iTunes logo and iPod cable, push AND hold the Home and power buttons until ou see the Apple logo. At the exact same moment you see the Apple logo, release the power button but keep holding the Home button until the above described screen is shown.
My question: What is the difference between the two modes, and would DFU mode fix the 1604 error I receive when I try to restore it in "Connect to iTunes mode"?

ERROR 1604 --- Windows XP 64 NOT Vista

i just received my iPod touch 8gb last night, i won it on ebay. brand new, had not been opened. i know that apple, in its infinite wisdom has made iTunes not easily compatible with XP 64, but i read a simple tutorial on how to get Vistas 64-bit iTunes installer to work for me, and it did. got itunes installed, updated up to 7.7, got all my applemobiledevice support drivers installed, got my computer to recognize my iPod as an ipod, and not a digital still camera. got it to sync and copy over all my songs onto it. i went through the settings, got my ipod all set up and everything, but noticed that my apps that i downloaded on my itunes store were not there. so i started downloading the 2.0 firmware update from the iTunes store and went to the bathroom. when i came back, my screen on the ipod was black, and my itunes said "the ipod "ipod" could not be restored. an unknown error occured (1604)" i have looked all over for what to do, and apparently 1604 is a common infuriating error. however all the stuff that i read how to do have someone saying "gee thanxors! that fixed it!" but nothing is working for me.
i do not have, nor have i tried to, a jailbreaked ipod touch.
i reboot my computer and tried the restore again. error 1604.
i uninstalled itunes and the applemobiledevice drivers, and reinstalled. tried the restore. no luck. error 1604.
i have put my ipod into recovery mode before trying this nearly everytime.
each time i try and restore it "Extracts Software" and the starts "Preparing iPod for restore" as soon as the preparing ipod for restore pops up, my screen on my ipod switches from the itunes and dock logo (recovery mode, right?)to a black screen. the preparing bar goes back and forth for a while, and then gives me the 1604 error. also, as soon as the ipod goes to a black screen and itunes is preparing for restore, my ipod gets "disconnected" from my computer, as in, like i unplugged it from the USB, and then i get a notice saying that my computer has located a "USB device" and the install new hardware box pops up. if i just leave it, i get the 1604 error. i have tried installing a driver for it. it was an apple ipod(recovery) usb driver device or something. when i install that driver and do it all over again, i get another error during the prepare to restore, but this time it is error code -1. i havent found many or anyone reporting an error code -1. i uninstalled that driver and tried over and over.
i downloaded an alternate software update to shift+click restore to, "iPod1,12.0_5A347Restore.ipsw" but that still did the exact same thing, 1604.
i tried shiftclick restoring to the actual software update that itunes downloaded for me, considering that i am technically running vista itunes, that it might have been searching for the update in a different folder.
i dont know what else to do. i have had my ipod on and in working use for a total of 10 minutes perhaps before i tried to update. i have run out of pillows to punch, and my family thinks that i might be possessed by a demon by how angry im getting. PLEASE help, and let me know. i am VERY close to reformatting my entire computer and installing XP 32-bit, but theres just so much stuff to copy and reinstall that im hoping theres a better fix for this thing. PLLLEEEAAASSSEEE Help!!

I am having the exact same problem. My 16GB iPod touch has been working fine since I bought it last October (when they first came out).
After putting on the 2.02 OS a couple of weeks back my iPod worked for a day or so and now will no longer boot up. If I'm lucky I get the Apple Logo and thats all. Sometimes I get a white screen and sometimes I get random flickering on the screen too.
I've tried booting into recovery mode (connect cable, load iTunes, press and hold home button on touch while pressing power, then release power, etc.) and performing a restore. I sometimes get the 'connect to iTunes' graphic but after iTunes extracts the software, it produces an "iPod could not be restored" error - sometimes with ID 1605, 1605, -1, 2003, a whole host of different error IDs.
My main computer is running Windows XP SP3 (not 64bit like the OP). However, I've also tried this on my Windows Vista laptop and my Mac mini (running Mac OS 10.5).
All machines are unable to restore the iPod.
I'm working on some web-based dev projects for the iPod and iPhone and I really need this working.
Anyone know how much Apple (UK) charge for a repair of this type?
Is there anything else anyone can suggest?
Thanks,
Rod
www.iviewr.com - for iPeople who are going places...

Stuck in "restore" after going from error 13019, to error 3194 to error 1604....now what?

I'd be really grateful if someone could help me.
I am very new to apple products and bought my ipod only in July this year. I didn't realise you had to keep updating them etc.. but anyway.
My internet connection is extremely slow and unreliable (about 5 kb per second - kb, NOT MB!). I managed to download the iOS 5 update (iPod4,1.5.0_9A334_Restore - is that the right one?) onto an external hard drive when I was somewhere else. Someone in these dicussions showed me how to update it from there by using shift while pressing update.
Anyway, first I had Error 13019, someone helped me to get past that. At the next stage I got Error 3194. Someone showed me how to get round that.......then when all seemed to be going fine, I got Error 1604. Apparently it's the cables that might cause a problem but my cables etc. passed the device diagnostics with flying colours right before I began. When I run diagnostics now, the iTunes says there is no Ipod plugged in - but it is!!
My Ipod is now in recovery mode, and I have the following screen shots. (see below). On the one hand it seems like all is fine, it says my software is up to date...but there again it says it has detected my ipod in recovery mode and needs to restore/update.....this is all driving me mad - I only wanted to listen to my music and read e-mails when in a wi-fi cafe! Now it really feels like this is more hassle than it's worth....
I tried disconnecting the Ipod and pressing the home button and the on/off switch, but it just comes back on in restore mode.........sometimes the apple logo appears for a few seconds, then it goes back to the restore picture of the USB cable, and arrow and an iTunes logo above it.
Can anyone help me restore my ipod to functionality as well as my faith in this product?
many thanks, Nick

Hi Udo,
I'm relatively new to this kind of activity so please kindly let me know how to delete the metadata.
Do I need to re-import the metadata again.
Regards,
Pruthvi

Unknown error (1604) help!

lets start from the beginning...
for the last few days my ipod has been playing up, the touch screen keeps freezing and it is very slow, last night it simply stopped working and wouldn't turn on, so i plugged it into my computer and it told me to restore... i clicked restore and it began the process of restoring, but it then said there was an 'unknown error (1604)' and that the ipod could not be restored...
theres the story, now if anyone can help it will be greatly appreciated...
thanks!

Dont necessarily wasnt to just keep adding to the string but I had the same problem and called Tech Support. Bottom line is that they told me to take it to a store and if they couldnt fix it they would replace it. Tech suooprt thought it had something to do with basic software corrupted. I would also retry to restore it and it would go through the process but I would have the same basic problem. Going to store tomorrow 3/15 and will let you know how I make out.

Why can't I restore my ipod touch version 2? Error 1604?

How can I restore my Ipod Touch, version 2, ios 4.2.1? I tried to do an original restore from ITunes. It erased all of my files. The Ipod now sits there with a screen suggesting to plug it into ITunes. It is plugged in! Itunes doesn't even recognize it as a "device".
I was able to repeat the process several times, by unplugging it, re-starting ITunes, and re-running the original restore.
I got the following message, "The Ipod could not be restored. An unknown error occurred (1604)." I went to the "More Information" section, but none of the suggestions applied to me.
In this condition it is totally unusable!

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

Error 1604 FIX!

This morning I connected my iPhone 3G to my PC running Windows XP. I opened iTunes to sync and it informed me that there was an update to my iPhone software to version 3.1.2. I went ahead with the update. Next thing I know, iTunes is giving me an error message saying it couldn't update my phone. It was error 1604. My iPhone was stuck with the iTunes icon on the screen and a picture of the end of the USB cable. I tried turning my phone off and then on again, I tried a hard reset (where you hold down both buttons at the same time). The phone may seem to shut off and turn back on, but the same screen appears with the iTunes icon.
I didn't get much help on the forums. The solutions on the Apple support page didn't help either.
I can tell you that it IS a USB problem, but it's not what you think. When iTunes is synched with your iPhone and performing the install, you might see a few plug & play windows pop up in your system tray. That's normal, right? What you might not see is another window popping up in the background. If you minimize your open windows or click on the "Show Desktop" icon, you may see a message from Windows. Apple is trying to install a USB update of some kind when you're trying to update your phone. This driver is not signed/authenticated by Windows, so you need to say it's ok to continue with the download. Once you do this, your system tray will notify you that the plug & play device (your phone) has been installed and is ready to use. After this your iTunes restore should work just fine. Hope this helps.

This morning I connected my iPhone 3G to my PC running Windows XP. I opened iTunes to sync and it informed me that there was an update to my iPhone software to version 3.1.2. I went ahead with the update. Next thing I know, iTunes is giving me an error message saying it couldn't update my phone. It was error 1604. My iPhone was stuck with the iTunes icon on the screen and a picture of the end of the USB cable. I tried turning my phone off and then on again, I tried a hard reset (where you hold down both buttons at the same time). The phone may seem to shut off and turn back on, but the same screen appears with the iTunes icon.
I didn't get much help on the forums. The solutions on the Apple support page didn't help either.
I can tell you that it IS a USB problem, but it's not what you think. When iTunes is synched with your iPhone and performing the install, you might see a few plug & play windows pop up in your system tray. That's normal, right? What you might not see is another window popping up in the background. If you minimize your open windows or click on the "Show Desktop" icon, you may see a message from Windows. Apple is trying to install a USB update of some kind when you're trying to update your phone. This driver is not signed/authenticated by Windows, so you need to say it's ok to continue with the download. Once you do this, your system tray will notify you that the plug & play device (your phone) has been installed and is ready to use. After this your iTunes restore should work just fine. Hope this helps.

Restore iPhone even if you get Error (1604) from iTunes

I hope this post helps my fellow iPhone owners avoid the frustration that I experienced last night. My iPhone was acting up, not charging even when it was seen by the USB 2 port on my Powerbook G5 and not being seen in the latest version of iTunes. I did the not destructive to your data Reset and the iPhone started charging and was seen in iTunes. The problem started when iTunes told me that my software was out of date and would I like to install iPhone software version 1.1.2, which I had already installed. I said OK but a few minutes after the download of the "new" software started, the iPhone screen displayed the iTunes disk-with-musical-note logo with an image of the power/data connecting jack that comes with your iPhone and the phone locked up totally! I was then confronted with a screen saying that iTunes had detected an iPhone in Restore mode, which destroys ALL your data on your iPhone, and that I would have to Restore the iPhone before iTunes could connect to it!!!! I became furious, both at myself for not having backed up everything on my iPhone recently, and at Apple for making such a buggy product/software that didn't do what it was supposed to either, but in the end I bit the bullet and pushed the restore button. To my horror, iTunes wouldn't even Restore my iPhone! I got the "Unexpected Error (1604)" message! I assume that whatever bug caused the iPhone software update to screw up on its way from iTunes was either in the iPhone or iTunes and maybe the hang had produced iTunes' inability to do the update. So I downloaded a pristine copy of iTunes on my SONY VAIO PC and the Restore worked!!! If you don't have an extra computer that doesn't have iTunes on it and you have this problem then I would suggest backing up all your iTunes stuff according to Apple's instructions, trashing iTunes, and then reinstalling a pristine copy of the latest version. You won't get your iPhone's information back, but at least you'll be able to make a call.

Google basically told me that its a bad connection to the computer. Everyone suggests to try a different cable and different usb port. I tryed all that. Nothing wants to work for me. Other people suggest taking it back to apple, but my phone is out of warranty.

Error 1604 Screen Dead

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