ERROR 1604 when trying to restore my ipod Touch
Hi all,
I am trying to do a restore on my ipod Touch(32GB)but get the message "Unable to restore...unknown error 1604." Anyone know what this error is? I'm trying to restore and every time it comes up with this error and what is happening is that it is not asking for restore alone it is asking for both Restore and update both at the time of restoring when my ipod is connected to my computer..
Guyz please Help in trouble.
Any thoughts?(I'm using iTunes8.0 on a PC running XP Home.
Thanks for your help!!
Dayapreet Singh.
Hello CHITDAYA
There is MANY troubleshooting steps that you could attempt to resolve this issue. however there is many, steps to follow in the following link
http://support.apple.com/kb/TS1275
however I would recommend simply restore on another computer if you can get access to one. to save you a lot of time.
Cheers
Similar Messages
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I should also mentioned that my Ipod is Jailbroken. It was given to me like that when I got it for my B-Day. I never use anything with Cidia or whatever so I think Jailbreaking is pretty useless but I think this is worth mentioning because it could be what's causing the problem, but I don't know if it has anything to with it for sure. I've been told that restoring it will get rid of the stupid Jailbreak but I can't restore it now can I?
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See the actions for that error here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
iPhone Error 3194 - How to Fix iTunes Error 3194?
Fix Error 3194 from iTunes during iPhone restore -
I restored my ipod touch (old version, silver back cover) but after erasing all the memory in it, Itunes showed me an error message ......The Ipod ''Ipod'' could not be restored. An unknown error occured (1)....What is the problem or how can I resolve this error?? please assist!!
This usually indicates a hardware problem.
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020. -
How do I fix a 1611 error code when trying to restore my ipod?
How do I fix a 1611 error code when trying to restore my ipod touch?
Click here and follow the instructions.
(120576) -
TS1538 Why am i getting error 9006 when trying to restore my ipod 5th gen?
Why am i getting error 9006 when trying to restore my ipod 5th generation?
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process. -
please let me know how to get past error msg 11 when trying to restore an ipod touch 4th gen
Is the iPod jailbroken? Googling shows that error 11 appears if it has been jailbroken.
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I receive the follwing error message when trying to open my ipod touch/itunes "the itunes libary.itlfile is lockedon a lockdisk or you do not have write permission on this file. How do I resolve this problem?
Repair iTunes Security Permissions
Right-click on your main iTunes folder and click Properties, then go to the Securitytab and click Advanced. Use the Change Permissions... button grant to your account (or the Users group) and SYSTEM full control of this folder, subfolders and files, then tick the option to Replace permissions entries... which will repair permissions throughout the library. When complete switch to the General tab, click in the Read-only check box to clear it, then click Apply.
If you don't have the option to change the permissions then use the Owner tab and Edit... button to take ownership from an account with administrator privileges. Tick the option to Replace owner on subcontainers and objects.
Repeat with the media folder if it isn't stored inside the main iTunes folder.
If you've brought over the library from another computer you may also want to remove any "mystery" identities (S<string of dashes & digts>) that have come over from the old computer...
The images above are from Windows 7. Hopefully the system isn't too different in Windows 8.
tt2 -
I repeatedly receive an error message when trying to sync my ipod touch with my itunes library with my new computer which reads, "Some of the items in the itunes library were not copied to the ipod because you are not authorized on this computer." However when I try and authorize my computer I always receive the message that this computer is authorized. What am I doing wrong? I'm missing about 100 songs as a result of this error!!
See:
iTunes Store: About authorization and deauthorization
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
Could the items be purchased by another account? -
When trying to restore my iPod Touch 2nd Gen I get 1604 Error
a few days ago i downloaded some songs and put them on my ipod and went to go listen to them and all the songs\videos on my ipod were erased but the apps and things were still thier. then I tried to restore in itunes and I keep getting Error 1604
EDIT: I ran diagnostics, all supportive services were running but under ports it said no iPod,iPhone,or iPad found
Here is what it said at the end:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Acer Aspire 5552
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 00C6B00003432A00
Current user is not an administrator.
The current local date and time is 2011-06-15 21:05:59.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F72541CC-C822-4391-B6C5-39E44C8EE61E}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Adapter Name: {35DCF927-0C06-49F4-A273-7EA16B22F04D}
Description: Atheros AR5B97 Wireless Network Adapter
IP Address: 192.168.2.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Wed Jun 15 18:37:12 2011
Lease Expires: Wed Jun 15 18:37:11 2011
DNS Servers: 192.168.2.1
Adapter Name: {96C89761-FBEE-4834-96B5-0307C36129FA}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-14 13:46:00.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0), UBHelper (2.0.0.14),
UpperFilters: NTIDrvr (1.0.0.10), GEARAspiWDM (2.2.0.1),
D: HL-DT-ST DVDRAM GT32N, Rev 1.00
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 63:55 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 10 16 24.
The drive CDRW speeds are: 10.
The drive DVDR speeds are: 10.
The drive DVDRW speeds are: 10.
**** Device Connectivity Tests ****
iPodService 10.2.2.14 (x64) is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 1A0228TN75J
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Message was edited by: farmchick95Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Acer Aspire 5552
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0040AFC8037833E0
Current user is an administrator.
The current local date and time is 2011-06-15 22:18:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F72541CC-C822-4391-B6C5-39E44C8EE61E}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Adapter Name: {35DCF927-0C06-49F4-A273-7EA16B22F04D}
Description: Atheros AR5B97 Wireless Network Adapter
IP Address: 192.168.2.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Wed Jun 15 18:37:12 2011
Lease Expires: Wed Jun 15 18:37:11 2011
DNS Servers: 192.168.2.1
Adapter Name: {96C89761-FBEE-4834-96B5-0307C36129FA}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-15 22:17:11.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0), UBHelper (2.0.0.14),
UpperFilters: NTIDrvr (1.0.0.10), GEARAspiWDM (2.2.0.1),
D: HL-DT-ST DVDRAM GT32N, Rev 1.00
Audio CD in drive.
Found 6 songs on CD, playing time 79:18 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:49:62
Track 3, start time 12:23:58
Track 4, start time 20:27:29
Track 5, start time 48:56:04
Track 6, start time 64:14:65
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 10 16 24.
The drive CDRW speeds are: 10.
The drive DVDR speeds are: 10.
The drive DVDRW speeds are: 10.
**** Device Connectivity Tests ****
iPodService 10.2.2.14 (x64) is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 1A0228TN75J
**** Device Sync Tests ****
No iPod, iPhone, or iPad found. -
TS3694 what is the error code 2003 when trying to restore an ipod touch
Im trying to restore a first generation ipod touch and it keeps coming up error code 2003. Ineed help to figure out to get the corrected.
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
http://support.apple.com/kb/TS3694#error2001 -
TA38633 I get error 1601 when trying to restore my ipod HELP!
i have uninstalled and re installed itunes and mobile device helper help!
Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
http://support.apple.com/kb/TS3694#error1601 -
Today the volume bar disappeared on my iPod Touch leaving me with no volume control. When I tried to do a restore I got the message "iPod Touch can not be backed up. The file needed can not be found" I'm in a double whammy here. First off has anyone ever got and cured either problem?
Thanks!Problem solved thanks to another post here on the same topic.
1-Opened i Tunes & Connected iPod Touch
2- Unchecked "Open iTunes when connected"
3 - Synched iPod
4- Hit "Apply"
5- Checked "Open iTunes when connected"
6- Synched iPod
7 - Hit "Apply"
8- Ejected iPod and closed iTunes
9- Re-connected iPod Touch
10- iTunes opened automatically! -
I am running Windows Vista SP2 with iTunes 10.7.0.21. I had my iPod touch (4th) 8g replaced after cracking the screen. My replacement has never worked correctly. I am trying to restore to factory settings but I keep getting this message:
The iPod could not be restored. An unknown error occurred (1645). I have tried restarting the computer, restarting the ipod, hard reset, erase all contents and settings. My iOS is 6.0.1. Virus software off, firewall off. Any suggestions?I figured it out. I disconnected my ipod from my computer and powered it off using the slider. I pressed the home button and connected it again (keeping home button pressed until I saw the connect to itunes icon) It restored and updated.
-
HT1808 Itunes stops working when trying to restore and IPOD touch. (tried support for touch)
I have tried the directions on "If you can't update or restore your iOS device" page, but every time I try to restore the IPOD it crashes the program. Any suggestions on how to restore this to factory settings?
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues or iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Thank you for the information, but the program still crashes about 1 min into the restore process. I have removed and reloaded the entire Itunes program thinking that it was corrupted, but that has not worked either. Any other suggestions?
What is listed in the status bar in iTunes when it crashes (what iTunes doing when it crashes). Try another cable Try on another computer to help determine if you have an iPod or computer problem
Has a few errors.
iOS 6.1.5 Fixes an issue that causes FaeTime calls to fail for some users on iPod touch (4th generation). As soon as that window pops up another window pops up and states
iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Did you Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
I have reinstalled the software 3 times.Did you
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
Error 13019 when trying to sync my Ipod Touch 3rd generation
For the past two days, I have not been able to sync music unto my Ipod. It started when I tried to sync two new albums onto my Ipod, but one album would not sync (the other album did). Every time I tried to sync it, an "unknown error 13019" popped up. I am aware of the steps Apple has on fixing this error, and have tried all of them to no avail. When I removed all of my music from my IPod, then tried to sync all of it back onto it, NONE of my music would go back on! My apps sync fine, my actual IPod seems to be working fine...it just does not have any music on it. After around 8 or 9 times of attempting to sync it, reinstalling Itunes, etc., I am ready to throw both my IPod and my laptop across the room. Is there anything else I can try? Thanks in advance!
I'm with ya. I'm having the same problems and have tried the same solutions. Now I'm using the itouch as a paper weight. Works so-so kinda like what I have been dealing with the past month or so with this error issue. What I have learned to do in the past is to noit update to the new software because with the older ipods, itouches it does not seem to support the new updates very well. I'm sure this doesn't help but I share your frustrations in this matter. At least my iphone works. Oh, I better go check it just in case that crashed on me as well. Not in a good mood right now. Someone on this site has the answer and I'm sure I'm missing something really simple. Just shedding a little ray of hope.
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