Error 1607. help me/

everytime i try and install itunes onto my computer
I get the error message 1607.
now ive had this problem for a long time
and i have tried everythign
but nothign works. ive tried to install the windows serivce packs 2. but i cant do that.
can someone please help me.

hi y'all!
gaah ... if
b nothing
seems to be installing at the moment, and you're getting a 1607 on the itunes install ...
immediately after you get the 1607 message, do you get another error message saying something about your Windows Installer Service? if so, what does it say precisely? (include error message numbers if you're getting any.)
love, b

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Error 1607 Help...have tried and failed

I'm trying to install iTunes 6.0 and the "Error -1607: Unable to Install InstallShield Scripting Run Time" message comes up every time. So I went to the guide that b noir suggested and attempted the first solution on "http://consumer.installshield.com/kb.asp?id=Q108158". (the isscript thing) so I went through the steps and looked at the file version of the installation file and found it to be 6..... and nothing was said about anything beginning with 6. I ran through everything else on the page just for kicks but none of it worked. so I'm guessing that could be the problem and I was hoping someone could help me out. otherwise I have no idea what's wrong with this thing.

hi Garrick!
"http://consumer.installshield.com/kb.asp?id=Q108158". (the isscript thing) so I went through the steps and looked at the file version of the installation file and found it to be 6.....
just checking. were you right-clicking on the
b itunessetup.exe
file itself?
there's actually a much better version of that particular document here (must remember to warn people about this in future):
http://consumer.installshield.com/kb.asp?id=Q108322
step 1 d should guide you through the version-checking procedure that works for itunes installs.
many thanks for the heads up! keep us posted.
love, b

Error: 1607 Please Help!

A friend bought a new IPod Nano, and receives the 1607 error message during Installation of ITunes. Being there local go to guy i tried to resolve there problem but to no avail. (The error turns up on both "CD" and Latest download versions) I have tried all the solutions suggested by Apple's support troubleshooting information but still can't seem to get around this error. Has anyone had any experience with this error and found a solution that hasn't been mentioned? Any help would be greatly appreciated. Thanks in advance.
-Grant

hi Grant!
I have tried all the solutions suggested by Apple's support troubleshooting information but still can't seem to get around this error. Has anyone had any experience with this error and found a solution that hasn't been mentioned?
okay, it already sounds like you've found this:
http://consumer.installshield.com/kb.asp?id=Q108340
... and this:
http://docs.info.apple.com/article.html?artnum=300361
... but we have also had another recent report of a cause for the 1607:
Matt Bennett1, "iTunes 6 - Error 1607 - Solution", 11:01am Oct 18, 2005 CDT
... and the InstallShield Tips and Pointers on installation best practices are also useful when dealing with a recalcitrant 1607:
http://consumer.installshield.com/faq.asp#ts
... and in some cases
b method 1
from this document can also help:
http://support.microsoft.com/default.aspx?scid=kb;en-us;555175
keep us posted.
love, b

Error 1607--I know there's alot of these threads, but PLEASE read.

First of all, I have searched this error in the discussion boards & read alot of posts & gone to the links listed.
My computer came with Itunes on it, however, it said that I needed to update the version either by software CD or from the website. I tried the CD, than downloading from the internet. During the setup, it completes the Ipod download. Then when it starts the Itunes download, it shows the Error 1607. I've tried uninstalling all quicktime, itunes, & ipod software. I've disabled my antivirus & antispyware stuff. I am the only user, so I have administrative rights.
I've also looked at the 3 scenario links on the Ipod website. I seem to have problems while working through the steps on those. To hopefully get a better solution, I'll try to explain step-by-step what I've come to.
1. iTunes for Windows installation quits with 1607 error, while publishing product information, or is interrupted (Scenario 1)
----When I go to this link, it tells me I need to re-install windows. I can't find that CD (i know i have it somewhere). And, I would kinda like that to be my last resort because I don't want to have to save all my files, etc. I've downloaded & put things on my computer alot before with no problems, and the Ipod part of the download worked, just not the Itunes part. So doesn't that mean it's not the installer?
2. You may receive a "1607:Unable to install InstallShield Scripting runtime" error message when you try to install software in Windows XP (Scenario 2)
----"To reinstall the InstallScript engine from InstallShield Developer."
* When I get into Windows Explorer, I can't find a file called InstallShield.
----"Running Setup from a virtual drive"
* I did what this said, but nothing ever came up.
----"Register Idriver and Msiexec"
* At this step, when I try to run the two things it tells me to, it says it cannot be found.
----"Change Permissions"
*I've changed settings to show all files.
*When I search for C:\Windows\Installer, I don't get an installer folder. Instead, I have a bunch of folders with titles like this "{0EB5D9B7-8E6C-4A9E-B74F-16B7EE89A67B}".
----"Stop other instances of Windows Installer"
*When I look at the processes I have none of these things.
3. Error -1607: Unable to Install InstallShield Scripting Run Time (Scenario 3)
----"Update the ISScript engine on your computer by downloading the latest one."
* I went to that next link and downloaded that, & I have a IsScript7 icon on my desktop so I assume that did what it was supposed to?
----"Make sure that the Installer folder in the Windows directory has full access privileges."
*Already done in Scenario 2.
----"Set the Installer folder attributes."
*Like I said above, I get folders with really long number/letter names. I don't have an "installer" folder to click on.
----"Make sure that the InstallShield registry key in the Windows registry has full access privileges."
*I changed all to full control.
Okay, so I hope I have been specific enough so that I don't get "go to this website & do these steps." I understand that people probably ask this question all the time & I REALLY have tried to fix this. I just don't know what to do.
Help PLEASE! I really wanna use my Ipod Nano that I've had for 2 weeks now!
HP Media Center PC Windows XP

Good Day,
I am haveing similar problems,
Error 1325.T and 1603
I have tried to uninstall and reinstall from the CD. I then get; iTunes Library cannot be read because it was created by a newer version if iTunes, this comes up when I try to open iTunes from the desk top shortcut.
Thanks in advance,
Drew

Error 1607 (from InstallShield)

HELP!
I took the advice of apple on trying to get quicktime to work for me and it only led to further problems.
In safe mode,
I attempted to install the standalone version of quicktime.
When the status bar was almost near completion, an error window popped up displaying the following message:
[InstallShield]
1607. Unable to install InstallShield Scripting Runtime.
Following the error, I restarted in regular mode, downloaded DirectX [lastest version], as well as redownloading the standalone version, and then itunes version of software.
I also used cCleaner to clear up any errors.
I re-entered safe mode, installed Direct X successfully, and then proceeded to try the standalone quicktime version, again receiving error 1607.
Next I proceeded to try to install the itunes package, but error 1607 reappeared.
I restarted into regular mode and installed quicktime and then itunes and now I am back to square one. Music videos, trailers, anything with Quicktime causes the program/plug-in program to quit.
Please provide some insite for me. I am so frustrated with trying to get this to work.
.brokenrocker1.

DirectX is not going to have anything to do with installing QT. Updating XP OS to SP2 could possibly, according to Apple, also SP2 will update DirectX and Windows Installer.
I recieved the same errors when trying to install QT7 when the final version was released. I am convinced that the problem lies with clearing the registry of previous QT entrees. I would start with removing QT by the add/remove control panel and then a search of the computer for left over componets and then clear enerything from the registry, I mean everything! I've posted over and over on this, I don't know if they don't know how to go into the registry, who knows.
Anyway some folks have used registry clean expert and it worked for them, and here are a couple of links that have supposedly helped.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
http://consumer.installshield.com/kb.asp?id=Q108393

Error 1607 - Still can't install or upgrade to new iTunes

I was having various problems trying to remove the old version of my iTunes, however I over came those. I thought for sure once I got rid of the older version of my iTunes I'd be able to install the newer version. However that doesn't seem the case. I've updated my computer numerous times, turned off my anti-virus, and even tried downloading Quicktime seperately, which failed as well.
When I try to install the new version of iTunes on my computer, from CD or from the internet, I received the following error:
Error 1607: Unable to install InstallShiel Scripting Runtime.
I've tried the touble shooting on the following link:
http://docs.info.apple.com/article.html?artnum=93976
With no luck.
Can anyone help? All I want is to install iTunes to put music on my new iPod.
Thanks for any help!!

Ok this is what happenes.
I tried to "Reinstall the InstallScript engine"
However when I do so and type in the file path on my Windows Explorer I get the following Error:
Cannot find 'file:///C:/Program%20Files/InstallShield/Developer/Redist/Language20%Indpenede nt/i386'. Make sure the path or Internet address is correct.
"Running Setup from a virtual drive"
This seemed to work, I didn't receive any Error msg when I followed this step.
"Register Idriver and Msiexec" When I tried this step, again I received a Error msg:
"C:\Program Files\Common Files\InstallShield\Developer\7\Intel 32 refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the dick is properly inserted, or that you are connected to the internet or your network, and then try again. If it still cannot be located, the information may have been moved to another location.
When I try the 2. in this step I receive a box saying: An event was unable to invoke any of the subscribers.
"Change Permissions"
On this step I can get to the "Installer Folder" However when I right click there is not a security tab for me to click on???
"Stop other instances of Windows Installer"
Checked in the Processes and there wasn't another Msiexec.exe running.
Sorry for all the trouble, I'm so close to installing this, It's probably something really minor or stupid mistake on my part. Any ideas? Oh and FYI, I had a few Trojans on my computer, which I got rid of already....but do you think this could be a reason why iTunes won't install??
Any feedback helps, thanks once again!!

Error 1607 Any other suggestions?

Hi Guys...it really is wonderful to see so many people trying to help each other out of this jam. I have followed the various pages to try to get my download to work. I think the problem is with my Windows Installer, it says it successfully downloaded, but then the Windows Installer Cleanup program will not install, because it says my Windows Installer is not installed properly.
When I try to download QT v7 standalone I get the Error 1607 unable to install Installshield Scripting Runtime. (I have removed all previous versions of QT)
When I try to download ITunes I get the same Error 1607. (I don't have any previous versions of ITunes, this is my first ipod)
Is there anything I can try to make my Windows Installer work?
Thanks so much!

hi toonz, bnoir,
I rushed home this evening because i was so confident that this was the fix that was going to do the trick. it made so much sense, that this setting would prevent windows installer from operating as it should, but alas, here i sit broken hearted because next to "Impersonate a client after authentication" there are two columns "Local Setting" & "Effective Setting", under both of these columns it says: "Administrators, Service, Gerry\ASPNET"
to reply to bnoir, from above entry, I could not capture a print screen of the windows installer error message, i think it didn't work because it is a pop-up and when i try to cut and paste it into paint there is nothing to paste when i get to paint. Anyway, the pop-up title is Windows Installer, then the body of the pop-up message says: "The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance."
any and all further ideas and suggestions would be greatly appreciated
jetsetgerry

Installation error 1607: InstallSheet Scripting Runtime cannot be insalled

I was installing the upgrade 6.0.5 and it got stuck when installing the quicktime part so that I had to terminate the process. When I try to install again I get the error message: Installation error 1607: InstallSheet Scripting Runtime cannot be insalled. What can I do ?

Thanks for your suggestions; they helped me get further along in the resolution of my problem, but did not get me completely there.
I, too, have experienced the same problem tonight the OP had. Earlier tonight (before viewing this thread), I tried installing the latest update to Quick Time and was unable to complete it due to a problem, apparently, with InstallShield. The error message read "1607: Unable to install InstallShield scripting runtime." I found this thread and did as you suggested. I de-activated my firewall (Zone Alarm) and anti-virus (AVG) programs and installed the update, through the address you posted, to my desktop. When I opened the install, the install progressed somewhat further than earlier installs tonight, but then got hung up and the same message appeared. I would greatly appreciate any other suggestions or advice you or anyone else may have so I can resolve this problem. Thanks!
HP Windows XP

InstallShield Error 1607

I need help connecting my ipod mini (purchased about 9 months ago but never used) to a brand new Sony VAIO laptop, model series VGN FS. When I tried to install itunes or the ipod software from either the CD or the web (I've tried both) I can download, but then when I try to install the software I get Error 1607 on Installshield. This does not happen with other software I have installed on my new computer (like Microsoft office, Sophos etc.). I have looked at the Installshield web site and (a) it is too complicated for me, and (b) I do not want to do anything to disturb my other computer settings. How do I get the ipod mini to connect and work? Thanks for any help.
Sony VGN FS Windows XP Pro

Error 1607 - Can't download IPOD software!!!

Please help, I am being driven mad with this. I'm on Windows XP, and have tried numerous times to download the mini IPOD software, it gets to a certain point and I get the error 1607 - Now I've been online and followed all the fixes to fix the error and still no success. Have no idea what else to do and the support from apple on these seems to be virtually non existent. Does anyone have any suggestions - would be hugely appreciated
Gareth

Thanks for replying.
Yes I had already looked there and tried all of the fixes. There was one of the fixes I couldn't do however as I couldn't find the folder/files it was referring to - I managed all the others however.
At a complete loss now....doesn't seem I can even get a refund now either!
Any ideas? Thanks

Windows - No Disk Error - Please help!

Windows - No Disk Error - Please help!
Hi,
I have the following set up:
* Lenovo T-61p
* Windows XP Pro, SP 3
* HP Photosmart 8250 printer (with nothing plugged into the various card readers, and USB slot in the printer)
I am getting the following error:
Windows - No Disk
Exception Processing Message 0xc0000013 Parameters 0x75CE023C
0x84C40C84 0x75CE023C
I have done a lof experimenting and thru process of elimination, and believe I have determined that this only happens when the HP Photosmart 8250 printer is plugged in to the USB slot of the computer.
I can stop it from happening by safely removing hardware, and removing the drive that the 8250 creates on your computer when you plug it in. In my case, this is drive E. I'm guessing if there was something in the the various card readers, and USB slot in the printer, that's what those would be, but I don't those use those functions of the printer.
I understand there is more at work than simply the printer, because I did not used to get this error, so some software changed as well, that is scanning all ports, and finding a drive that has no disk, and producing the error.
A simple google search finds a lot people all over the world having this problem, and are solving it in different ways, because the suspected source is different: Norton, HP, etc.
I have tried everything I have read, and the only thing that works was my own idea, of manually safely removing the drive the printer creates each time I plug in the printer.
Anyone every any better, more permanent solutions? Or know what the real root of the problem is? What is scanning all the drives and being showing an error message because it found an empty drive?
Thanks and Happy Holidays/New Year!

I've been getting the same error on my 4G nano for the past week. I've had my nano for about a month and the first few weeks were fine. Tried it on 2 different computers (Vista and XP) and same problem. Tried it on a 3rd (XP) and it started ok. Problem started coming back after a day.
I was able to find a quick fix though. I noticed that sometimes the message says something like "iexplore.exe... no disk..." even if I don't even use IE. What I do is end iexplore.exe on task manager before running iTunes and syncing my nano. I don't get the error whenever I do this, but one drawback is that the contents of my nano suddenly pops up in a window - even when disk use is not enabled.
I've reset/restored my nano dozens and dozens of times to make sure it's clean. Leads me to believe it's a driver issue. Either that or I have a friggin malware problem I can't seem to find.
I'll be posting updates every now and then. I'm no expert so I'm hoping an Apple expert also steps in to give some input.

My iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!

my iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!

Hey jestinsinclairr,
Thanks for using Apple Support Communities.
After reviewing your post, it sounds like you had one issue and then got a second trying to resolve the first. A frustrating situation for sure. The first article linked has what to do if it is not powering on unless plugged in. The second article addresses the error you are receiving when trying to restore.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694#10
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Have a nice day,
Mario

My ipod generation 5 will not come out of recovery mode. i was simply updating my software and this happened. it will not let me restore it comes up with and error. please help, thanks.

my ipod generation 5 will not come out of recovery mode. i was simply updating my software and this happened. it will not let me restore it comes up with and error. please help, thanks.

Hey erinoneill24,
Thanks for using Apple Support Communities.
Sounds like you can't update your device. You don't mention an error that it gives you. Take a look at both of these articles to troubleshoot.
iPod displays "Use iTunes to restore" message
http://support.apple.com/kb/ts1441?viewlocale=it_it
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808?viewlocale=de_DE_1
If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.
Have a nice day,
Mario

I cannot use iCloud on Windows 7, as it won't recognize my apple ID when i try to sign in to icloud it i get error saying "you can't sign in because of a server error (please help some one)

I cannot use iCloud on Windows 7, as it won't recognize my apple ID when i try to sign in to icloud it i get error saying "you can't sign in because of a server error (please help some one)

Although your message isn't mentioned in the symptoms, let's try the following document with that one:
Apple software on Windows: May see performance issues and blank iTunes Store

Trying to install iPod software on Windows XP - keep getting Error 1607!!

We bought my daughter an iPod for Christmas. I've been trying to get the software installed for over two hours!! I've been to the website for the download, I've tried it from the CD, I've tried it from links in these posts--nothing works!! I keep getting Error 1607 (a runtime error). When I go to the step by step solutions, absolutely NONE of them apply to me. It sounds (reads) like alot of people are having this issues today. Has anyone found a REAL solution!!

Exactly the same problem ! Ruined my son's Christmas ! Can't get through apple's tech support due to high volume of calls. If you read their return policy if it's DOA(Dead On Arrival) your entiteled to a refund or exchange. Call 1800 275-2273, good luck getting through. I dont feel after spending that kind of money I should have to waste hours upon hours on downloads, upgrades and software installations and still may have problems once you get to I-tunes.They have a hugh problem here ! Hopefully they have a better consumer care policy and give people their money back ! Good Luck, AC

Error 1607. help me/

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