Error 1638

Hello, I unstalled skype and deleted everything skype related a few weeks ago. Today I tried to install skype again but I got error 1638. I'd be very grateful if any could help me.
Display:
Installing Skype failed: code 1638
Another version of this product is already installed. Installation of this version cannot continue. To continue or remove the existing version of this product, use Add/Remove Program in Control Panel.
Solved!
Go to Solution.

Uninstall skype with Program_Install_and_Uninstall troubleshooter
Download and Run the Program_Install_and_Uninstall troubleshooter >> Click Accept
Detect problems and apply the fixes for me (Recommeneded)
Select Option Uninstalling
Select Skype >> Next
Click Yes, try Uninstall
You’ll see Fixed (Green Tick) >> Next
Yes the problem has been fixed >> Next
Click Close.
Now try installing latest Skype with this link:
http://www.skype.com/go/getskype-full
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

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Cir0_La1 wrote:
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Process:         Safari [474]
Path:            /Applications/Safari.app/Contents/MacOS/Safari
Identifier:      com.apple.Safari
Version:         7.0.4 (9537.76.4)
Build Info:      WebBrowser-7537076004000000~3
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Thread 0:: Dispatch queue: com.apple.main-thread
0   com.apple.JavaScriptCore                0x000000010d1b8320 ***::HashTableAddResult<***::HashTableIterator<unsigned long, ***::KeyValuePair<unsigned long, unsigned long>, ***::KeyValuePairKeyExtractor<***::KeyValuePair<unsigned long, unsigned long> >, ***::IntHash<unsigned long>, ***::HashMapValueTraits<***::HashTraits<unsigned long>, ***::HashTraits<unsigned long> >, ***::HashTraits<unsigned long> > > ***::HashTable<unsigned long, ***::KeyValuePair<unsigned long, unsigned long>, ***::KeyValuePairKeyExtractor<***::KeyValuePair<unsigned long, unsigned long> >, ***::IntHash<unsigned long>, ***::HashMapValueTraits<***::HashTraits<unsigned long>, ***::HashTraits<unsigned long> >, ***::HashTraits<unsigned long> >::add<***::HashMapTranslator<***::HashMapValueTraits<***::HashTraits<unsigned long>, ***::HashTraits<unsigned long> >, ***::IntHash<unsigned long> >, unsigned long, unsigned long>(unsigned long const&, unsigned long const&) + 0
1   com.apple.JavaScriptCore                0x000000010d0e3507 ***::MetaAllocator::incrementPageOccupancy(void*, unsigned long) + 119
2   com.apple.JavaScriptCore                0x000000010d0e2b9a ***::MetaAllocator::allocate(unsigned long, void*) + 234
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11 com.apple.JavaScriptCore                0x000000010d0dfd9c JSC::FunctionPrototype::addFunctionProperties(JSC::ExecState*, JSC::JSGlobalObject*, JSC::JSFunction**, JSC::JSFunction**) + 108
12 com.apple.JavaScriptCore                0x000000010d0da5e6 JSC::JSGlobalObject::reset(JSC::JSValue) + 838
13 com.apple.JavaScriptCore                0x000000010d0fd025 JSGlobalContextCreateInGroup + 533
14 com.apple.Safari.framework              0x000000010ca2b0e1 Safari::SearchProvidersController::sortSearchProviders(***::Vector<***::RefPtr< Safari::SearchProvider>, 0ul, ***::CrashOnOverflow>&, NSString*) + 47
15 com.apple.Safari.framework              0x000000010ca2e87a Safari::SearchProvidersController::parseProvidersFromManifest(Safari::CF::Dicti onary const&, ***::Vector<***::RefPtr<Safari::SearchProvider>, 0ul, ***::CrashOnOverflow>&, Safari::SearchProvider const*&, int&) + 576
16 com.apple.Safari.framework              0x000000010ca2afbc Safari::SearchProvidersController::loadAllProviders(Safari::CF::URL const&) + 120
17 com.apple.Safari.framework              0x000000010ca2ae9d Safari::SearchProvidersController::SearchProvidersController() + 123
18 com.apple.Safari.framework              0x000000010ca2adee Safari::SearchProvidersController::shared() + 46
19 com.apple.Safari.framework              0x000000010c8a95ce -[BrowserWindowControllerMac _defaultSearchProviderDisplayName] + 11
20 com.apple.Safari.framework              0x000000010c89b6f1 -[BrowserWindowControllerMac unifiedFieldPlaceholderString] + 65
21 com.apple.Safari.framework              0x000000010c8a9657 -[BrowserWindowControllerMac _updateSearchFieldProviderText] + 61
22 com.apple.Safari.framework              0x000000010c8a9d90 -[BrowserWindowControllerMac _setUpLocationBar] + 203
23 com.apple.Safari.framework              0x000000010c899610 -[BrowserWindowControllerMac windowDidLoad] + 907
24 com.apple.AppKit                        0x00007fff8c1273ac -[NSWindowController _windowDidLoad] + 450
25 com.apple.Safari.framework              0x000000010cacbc13 -[WindowController _windowDidLoad] + 43
26 com.apple.AppKit                        0x00007fff8c10dfa6 -[NSWindowController window] + 110
27 com.apple.Safari.framework              0x000000010c899c9a -[BrowserWindowControllerMac showWindow:] + 50
28 com.apple.AppKit                        0x00007fff8c1db5f5 -[NSDocument showWindows] + 100
29 com.apple.Safari.framework              0x000000010c86800b -[BrowserDocument showWindows] + 39
30 com.apple.AppKit                        0x00007fff8c1da168 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 458
31 com.apple.AppKit                        0x00007fff8c1d9f5f -[NSDocumentController newDocument:] + 36
32 com.apple.Safari.framework              0x000000010c9fb4e3 -[WindowReopener reopenWithArrayOfWindowControllerNames:] + 120
33 com.apple.Safari.framework              0x000000010c9fb6a4 -[WindowReopener init] + 117
34 com.apple.Safari.framework              0x000000010c9fb7b3 +[WindowReopener reopenWindows] + 43
35 com.apple.Safari.framework              0x000000010c7dd0f7 -[AppController _openUntitledFileWhileLaunching:] + 157
36 com.apple.Safari.framework              0x000000010c7d9fa3 -[AppController applicationOpenUntitledFile:] + 22
37 com.apple.AppKit                        0x00007fff8c108db0 -[NSApplication _doOpenUntitled] + 447
38 com.apple.AppKit                        0x00007fff8c02bdf1 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 254
39 com.apple.AppKit                        0x00007fff8c02bb80 __95-[NSPersistentUIManager restoreAllPersistentStateRegisteringAsReadyWhenDone:completionHandler:]_block_i nvoke538 + 37
40 com.apple.AppKit                        0x00007fff8c02bb13 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 140
41 com.apple.AppKit                        0x00007fff8c02b6fd -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 746
42 com.apple.AppKit                        0x00007fff8c023aa5 -[NSPersistentUIRestorer finishedRestoringWindowsWithZOrder:completionHandler:] + 1714
43 com.apple.AppKit                        0x00007fff8be980b9 -[NSPersistentUIRestorer restoreStateFromRecords:usingDelegate:completionHandler:] + 2110
44 com.apple.AppKit                        0x00007fff8be97759 -[NSPersistentUIManager restoreAllPersistentStateRegisteringAsReadyWhenDone:completionHandler:] + 398
45 com.apple.AppKit                        0x00007fff8be96a56 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 398
46 com.apple.AppKit                        0x00007fff8be96799 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
47 com.apple.AppKit                        0x00007fff8be961fb -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
48 com.apple.Foundation                    0x00007fff95c9bf0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
49 com.apple.Foundation                    0x00007fff95c9bd7d _NSAppleEventManagerGenericHandler + 106
50 com.apple.AE                            0x00007fff8e96de1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
51 com.apple.AE                            0x00007fff8e96dc32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
52 com.apple.AE                            0x00007fff8e96db36 aeProcessAppleEvent + 315
53 com.apple.HIToolbox                     0x00007fff91463161 AEProcessAppleEvent + 56
54 com.apple.AppKit                        0x00007fff8be920d6 _DPSNextEvent + 1026
55 com.apple.AppKit                        0x00007fff8be918bb -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
56 com.apple.Safari.framework              0x000000010c82cd00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
57 com.apple.AppKit                        0x00007fff8be859bc -[NSApplication run] + 553
58 com.apple.AppKit                        0x00007fff8be707a3 NSApplicationMain + 940
59 com.apple.Safari.framework              0x000000010c9fec8d SafariMain + 267
60 libdyld.dylib                           0x00007fff94b0c5fd start + 1
Thread 1:
0   libsystem_kernel.dylib                  0x00007fff96d0ae6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff9509af08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff9509dfb9 start_wqthread + 13
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0   libsystem_kernel.dylib                  0x00007fff96d0b662 kevent64 + 10
1   libdispatch.dylib                       0x00007fff8eff2421 _dispatch_mgr_invoke + 239
2   libdispatch.dylib                       0x00007fff8eff2136 _dispatch_mgr_thread + 52
Thread 3:
0   libsystem_kernel.dylib                  0x00007fff96d0ae6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff9509af08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff9509dfb9 start_wqthread + 13
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0   libsystem_kernel.dylib                  0x00007fff96d0b422 getdirentriesattr + 10
1   com.apple.CoreServicesInternal          0x00007fff974cb938 ftsattr_build + 1019
2   com.apple.CoreServicesInternal          0x00007fff974cadbe ftsattr_read$INODE64 + 377
3   com.apple.CoreServicesInternal          0x00007fff974c79ba _GetDirectoryURLs(_CFURLEnumerator*) + 1378
4   com.apple.CoreServicesInternal          0x00007fff974c68dc _URLEnumeratorGetNextURL + 157
5   com.apple.CFNetwork                     0x00007fff8e52df7a CFURLCacheFS::getFileSystemUsage() const + 178
6   com.apple.CFNetwork                     0x00007fff8e52dd4a __CFURLCache::GetFileSystemPersistentStoreSizeFromDisk() const + 58
7   com.apple.CFNetwork                     0x00007fff8e52cdc5 __CFURLCache::OpenDatabase() + 555
8   com.apple.CFNetwork                     0x00007fff8e52cb3f __CFURLCache::ProcessCacheTasks0(bool) + 1373
9   com.apple.CFNetwork                     0x00007fff8e52c481 __CFURLCache::ProcessCacheTasks(bool) + 53
10 com.apple.CFNetwork                     0x00007fff8e52bf56 __CFURLCache::_CFURLCacheTimerCallback0() + 286
11 com.apple.CFNetwork                     0x00007fff8e52bdd7 __CFURLCache::_CFURLCacheTimerCallback(void*) + 43
12 com.apple.CFNetwork                     0x00007fff8e52bcff ___ZN12__CFURLCache29SignalWorkerTaskToPerformWorkEv_block_invoke + 18
13 libdispatch.dylib                       0x00007fff8eff31bb _dispatch_call_block_and_release + 12
14 libdispatch.dylib                       0x00007fff8eff028d _dispatch_client_callout + 8
15 libdispatch.dylib                       0x00007fff8eff2673 _dispatch_queue_drain + 451
16 libdispatch.dylib                       0x00007fff8eff39c1 _dispatch_queue_invoke + 110
17 libdispatch.dylib                       0x00007fff8eff1f87 _dispatch_root_queue_drain + 75
18 libdispatch.dylib                       0x00007fff8eff3177 _dispatch_worker_thread2 + 40
19 libsystem_pthread.dylib                 0x00007fff9509aef8 _pthread_wqthread + 314
20 libsystem_pthread.dylib                 0x00007fff9509dfb9 start_wqthread + 13
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2   libsqlite3.dylib                        0x00007fff8b83c5ee readDbPage + 478
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10 com.apple.WebCore                       0x000000010db3b7b1 WebCore::IconDatabase::performOpenInitialization() + 65
11 com.apple.WebCore                       0x000000010db3b0c3 WebCore::IconDatabase::iconDatabaseSyncThread() + 259
12 com.apple.JavaScriptCore                0x000000010d0c9f3f ***::wtfThreadEntryPoint(void*) + 15
13 libsystem_pthread.dylib                 0x00007fff95099899 _pthread_body + 138
14 libsystem_pthread.dylib                 0x00007fff9509972a _pthread_start + 137
15 libsystem_pthread.dylib                 0x00007fff9509dfc9 thread_start + 13
Thread 6:
0   libsystem_kernel.dylib                  0x00007fff96d0ae6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff9509af08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff9509dfb9 start_wqthread + 13
Thread 7:
0   libsystem_kernel.dylib                  0x00007fff96d0ae6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff9509af08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff9509dfb9 start_wqthread + 13
Thread 8:
0   libsystem_kernel.dylib                  0x00007fff96d0ae6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff9509af08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff9509dfb9 start_wqthread + 13
Thread 9:
0   libsystem_kernel.dylib                  0x00007fff96d0ae6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff9509af08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff9509dfb9 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0   libsystem_kernel.dylib                  0x00007fff96d06a1a mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x00007fff96d05d18 mach_msg + 64
2   com.apple.QuartzCore                    0x00007fff961c3377 CA::Render::Server::server_thread(void*) + 195
3   com.apple.QuartzCore                    0x00007fff961c32ad thread_fun + 25
4   libsystem_pthread.dylib                 0x00007fff95099899 _pthread_body + 138
5   libsystem_pthread.dylib                 0x00007fff9509972a _pthread_start + 137
6   libsystem_pthread.dylib                 0x00007fff9509dfc9 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib                  0x00007fff96d06a1a mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x00007fff96d05d18 mach_msg + 64
2   com.apple.CoreFoundation                0x00007fff96abcfc5 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation                0x00007fff96abc5e9 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation                0x00007fff96abbf25 CFRunLoopRunSpecific + 309
5   com.apple.Foundation                    0x00007fff95ce1967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6   com.apple.Foundation                    0x00007fff95ce176b __NSThread__main__ + 1318
7   libsystem_pthread.dylib                 0x00007fff95099899 _pthread_body + 138
8   libsystem_pthread.dylib                 0x00007fff9509972a _pthread_start + 137
9   libsystem_pthread.dylib                 0x00007fff9509dfc9 thread_start + 13
Thread 12:: com.apple.appkit-heartbeat
0   libsystem_kernel.dylib                  0x00007fff96d0aa3a __semwait_signal + 10
1   libsystem_c.dylib                       0x00007fff904bcdc0 nanosleep + 200
2   libsystem_c.dylib                       0x00007fff904bccb2 usleep + 54
3   com.apple.AppKit                        0x00007fff8c0f617d -[NSUIHeartBeat _heartBeatThread:] + 2132
4   com.apple.Foundation                    0x00007fff95ce176b __NSThread__main__ + 1318
5   libsystem_pthread.dylib                 0x00007fff95099899 _pthread_body + 138
6   libsystem_pthread.dylib                 0x00007fff9509972a _pthread_start + 137
7   libsystem_pthread.dylib                 0x00007fff9509dfc9 thread_start + 13
Thread 13:: JavaScriptCore::BlockFree
0   libsystem_kernel.dylib                  0x00007fff96d0a716 __psynch_cvwait + 10
1   libsystem_pthread.dylib                 0x00007fff9509bc3b _pthread_cond_wait + 727
2   com.apple.JavaScriptCore                0x000000010d0d50f6 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3   com.apple.JavaScriptCore                0x000000010d0d4c15 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4   com.apple.JavaScriptCore                0x000000010d0c9f3f ***::wtfThreadEntryPoint(void*) + 15
5   libsystem_pthread.dylib                 0x00007fff95099899 _pthread_body + 138
6   libsystem_pthread.dylib                 0x00007fff9509972a _pthread_start + 137
7   libsystem_pthread.dylib                 0x00007fff9509dfc9 thread_start + 13
Thread 14:: JavaScriptCore::Marking
0   libsystem_kernel.dylib                  0x00007fff96d0a716 __psynch_cvwait + 10
1   libsystem_pthread.dylib                 0x00007fff9509bc3b _pthread_cond_wait + 727
2   com.apple.JavaScriptCore                0x000000010d0d5717 JSC::GCThread::waitForNextPhase() + 119
3   com.apple.JavaScriptCore                0x000000010d0d55a8 JSC::GCThread::gcThreadMain() + 88
4   com.apple.JavaScriptCore                0x000000010d0c9f3f ***::wtfThreadEntryPoint(void*) + 15
5   libsystem_pthread.dylib                 0x00007fff95099899 _pthread_body + 138
6   libsystem_pthread.dylib                 0x00007fff9509972a _pthread_start + 137
7   libsystem_pthread.dylib                 0x00007fff9509dfc9 thread_start + 13
Thread 15:: JavaScriptCore::Marking
0   libsystem_kernel.dylib                  0x00007fff96d0a716 __psynch_cvwait + 10
1   libsystem_pthread.dylib                 0x00007fff9509bc3b _pthread_cond_wait + 727
2   com.apple.JavaScriptCore                0x000000010d0d5717 JSC::GCThread::waitForNextPhase() + 119
3   com.apple.JavaScriptCore                0x000000010d0d55a8 JSC::GCThread::gcThreadMain() + 88
4   com.apple.JavaScriptCore                0x000000010d0c9f3f ***::wtfThreadEntryPoint(void*) + 15
5   libsystem_pthread.dylib                 0x00007fff95099899 _pthread_body + 138
6   libsystem_pthread.dylib                 0x00007fff9509972a _pthread_start + 137
7   libsystem_pthread.dylib                 0x00007fff9509dfc9 thread_start + 13
Thread 16:: JavaScriptCore::Marking
0   libsystem_kernel.dylib                  0x00007fff96d0a716 __psynch_cvwait + 10
1   libsystem_pthread.dylib                 0x00007fff9509bc3b _pthread_cond_wait + 727
2   com.apple.JavaScriptCore                0x000000010d0d5717 JSC::GCThread::waitForNextPhase() + 119
3   com.apple.JavaScriptCore                0x000000010d0d55a8 JSC::GCThread::gcThreadMain() + 88
4   com.apple.JavaScriptCore                0x000000010d0c9f3f ***::wtfThreadEntryPoint(void*) + 15
5   libsystem_pthread.dylib                 0x00007fff95099899 _pthread_body + 138
6   libsystem_pthread.dylib                 0x00007fff9509972a _pthread_start + 137
7   libsystem_pthread.dylib                 0x00007fff9509dfc9 thread_start + 13
Thread 17 Crashed:
0   libsystem_c.dylib                       0x00007fff904ae4a1 __xvprintf + 106
Thread 17 crashed with X86 Thread State (64-bit):
rax: 0x000000015436a864 rbx: 0x00007fff7b840002 rcx: 0x00007fff7b84e940 rdx: 0x00007fff7b84f4a0
rdi: 0xffffffffffffffff rsi: 0x0000000000000000 rbp: 0x000000015436ae44 rsp: 0x000000015436a844
   r8: 0x0000000154509c37   r9: 0x000000015436af34 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x000000000000000a r13: 0x0000000000000000 r14: 0xffffffffffffffff r15: 0x00007fff7b84f4a0
rip: 0x00007fff904ae4a1 rfl: 0x0000000000010202 cr2: 0x0000000154369050
Logical CPU:     0
Error Code:      0x00000000
Trap Number:     13
Binary Images:
       0x10c7c6000 -        0x10c7c6ffd com.apple.Safari (7.0.4 - 9537.76.4) <BE71E110-8F31-3710-AC01-96EFEEE5037C> /Applications/Safari.app/Contents/MacOS/Safari
       0x10c7d0000 -        0x10ccd6ffb com.apple.Safari.framework (9537 - 9537.76.4) <28E2BB7D-87E5-357C-B22E-D4091B5AF7EE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
       0x10d0c1000 -        0x10d438ff6 com.apple.JavaScriptCore (9537 - 9537.76.1) <EB1F11D7-80BA-366C-8807-159575F41CE7> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
       0x10d531000 -        0x10d667ffc com.apple.WebKit (9537 - 9537.76.4) <D3F786EA-9E87-3BFA-9B39-C938C0EC1F5A> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
       0x10d75c000 -        0x10d94dff3 com.apple.WebKit2 (9537 - 9537.76.4) <7753BA2C-1279-396D-8044-AE1D001A5A57> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
       0x10db35000 -        0x10e989ff3 com.apple.WebCore (9537 - 9537.76.4) <4DC363A5-28FB-343B-9E56-D261D321D97B> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
       0x15422a000 -        0x154231fff com.apple.SyncedDefaults (1.3 - 91.30.1) <26F0AD10-86CC-31A4-899C-097269680E05> /System/Library/PrivateFrameworks/SyncedDefaults.framework/SyncedDefaults
    0x7fff686cf000 -     0x7fff68702817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
    0x7fff8abd4000 -     0x7fff8ac01ff2 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <43A137C4-3E72-37DC-945F-92569C12AAD4> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
    0x7fff8ac02000 -     0x7fff8b050fef com.apple.VideoToolbox (1.0 - 1273.54) <4699BB55-7387-3981-9217-869215F00CA9> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
    0x7fff8b051000 -     0x7fff8b052fff libquit.dylib (161.2) <7B9C07B6-8993-32C8-89C2-23D2E7FA85BA> /usr/lib/libquit.dylib
    0x7fff8b053000 -     0x7fff8b055ff3 libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
    0x7fff8b24d000 -     0x7fff8b583fff com.apple.MediaToolbox (1.0 - 1273.54) <E11683F7-BB60-37EB-98B6-BD519D93CB30> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
    0x7fff8b80e000 -     0x7fff8b8f8fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
    0x7fff8b8f9000 -     0x7fff8b94cfff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
    0x7fff8b94d000 -     0x7fff8ba53ff7 com.apple.ImageIO.framework (3.3.0 - 1043) <C4ADE5B1-A540-34E1-A043-118185489C9D> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x7fff8ba54000 -     0x7fff8bb0cff7 com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
    0x7fff8be6e000 -     0x7fff8c9e4ff7 com.apple.AppKit (6.9 - 1265.20) <D2A7AF23-0FEA-3D7D-9CF5-B4E262224577> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7fff8c9e5000 -     0x7fff8cba3fff com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
    0x7fff8cba4000 -     0x7fff8cbb0fff com.apple.CalendarAgentLink (7.0 - 138.2) <D56910F9-5CC0-32D8-BA85-0631240F9B71> /System/Library/PrivateFrameworks/CalendarAgentLink.framework/Versions/A/Calend arAgentLink
    0x7fff8cbb1000 -     0x7fff8cd69ffb libicucore.A.dylib (511.32) <A7CE7DAD-D3AD-36A2-BE4F-25C5F21FADBB> /usr/lib/libicucore.A.dylib
    0x7fff8cd83000 -     0x7fff8cea5fff com.apple.avfoundation (2.0 - 651.12.1) <FF001F98-E198-3B1D-A7EB-A8C48E6E34A3> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
    0x7fff8ceb5000 -     0x7fff8cec6fff com.apple.idsfoundation (10.0 - 1000) <D3E6646B-4118-30D3-B4F7-DA9A28B396E4> /System/Library/PrivateFrameworks/IDSFoundation.framework/Versions/A/IDSFoundat ion
    0x7fff8ceca000 -     0x7fff8cf15fff com.apple.ImageCaptureCore (5.0 - 5.0) <F529EDDC-E2F5-30CA-9938-AF23296B5C5B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
    0x7fff8cf16000 -     0x7fff8cf18fff com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
    0x7fff8cf19000 -     0x7fff8cf2aff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
    0x7fff8cf45000 -     0x7fff8d099ff3 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <69B273E8-5A8E-3FC7-B807-C16B657662FE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x7fff8d09a000 -     0x7fff8d0a6ff7 com.apple.KerberosHelper (4.0 - 1.0) <6D64703B-D7A3-3EF7-89AB-16F7F89333FC> /System/Library/PrivateFrameworks/KerberosHelper.framework/Versions/A/KerberosH elper
    0x7fff8d0a7000 -     0x7fff8d0afff3 libCGCMS.A.dylib (599.23.13) <59F7AEED-90EB-35C2-85A6-5BC44CC9B3FA> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
    0x7fff8d0ca000 -     0x7fff8d18cff5 com.apple.CoreText (367.20 - 367.20) <B80D086D-93A9-3C35-860E-9C3FDD027F3B> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
    0x7fff8d5f4000 -     0x7fff8d5fcff7 com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
    0x7fff8d5fd000 -     0x7fff8d636ff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x7fff8d637000 -     0x7fff8d638ffb libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
    0x7fff8d639000 -     0x7fff8d682fff com.apple.CoreMedia (1.0 - 1273.54) <CAB7303A-9AB2-317A-99C3-BEAA8AE8764B> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
    0x7fff8d689000 -     0x7fff8d692ffd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x7fff8d693000 -     0x7fff8d6dafff libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    0x7fff8d6db000 -     0x7fff8d705ff7 libsandbox.1.dylib (278.11) <BD3D8652-8871-36DB-A27D-3BE4F18428B4> /usr/lib/libsandbox.1.dylib
    0x7fff8d706000 -     0x7fff8d874ff7 libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x7fff8d8f4000 -     0x7fff8d9a4ff7 libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x7fff8d9a5000 -     0x7fff8dbffffd com.apple.security (7.0 - 55471.14.4) <1D5DA20E-DB48-3E1D-9BF5-BAA694192B25> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fff8dc00000 -     0x7fff8dc25ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
    0x7fff8dc3e000 -     0x7fff8dc3eff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
    0x7fff8dc3f000 -     0x7fff8dc4ffff libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
    0x7fff8dc50000 -     0x7fff8dd19fff com.apple.LaunchServices (572.26 - 572.26) <EF8A4A15-0861-35C5-9744-5E1BC5C26DD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x7fff8dd1a000 -     0x7fff8dd68ff7 com.apple.opencl (2.3.59 - 2.3.59) <044485A4-A50C-34CE-A1F9-35A50CC68313> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x7fff8dd69000 -     0x7fff8dd6cff7 com.apple.LoginUICore (3.0 - 3.0) <1ECBDA90-D6ED-3333-83EB-9C8232DFAD7C> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
    0x7fff8dd6d000 -     0x7fff8de5cfff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x7fff8de5d000 -     0x7fff8deaafff com.apple.AppleVAFramework (5.0.27 - 5.0.27) <608D91BD-9D88-3FAB-9A06-24C1DAEA092D> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
    0x7fff8deab000 -     0x7fff8df0effb com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x7fff8e0ce000 -     0x7fff8e0cffff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
    0x7fff8e0d0000 -     0x7fff8e130fff com.apple.ISSupport (1.9.9 - 57) <E1E343D7-222C-3458-9D1F-FC600B7F1C50> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
    0x7fff8e131000 -     0x7fff8e137ff7 com.apple.XPCService (2.0 - 1) <2CE632D7-FE57-36CF-91D4-C57D0F2E0BFE> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
    0x7fff8e138000 -     0x7fff8e519ffe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x7fff8e51a000 -     0x7fff8e68aff4 com.apple.CFNetwork (673.4 - 673.4) <F3BF6020-99BE-3844-A7B8-352B93AD02F3> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x7fff8e68b000 -     0x7fff8e75cfff com.apple.QuickLookUIFramework (5.0 - 622.7) <13841701-34C2-353D-868D-3E08D020C90F> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
    0x7fff8e789000 -     0x7fff8e793ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
    0x7fff8e794000 -     0x7fff8e7abffa libAVFAudio.dylib (32.2) <52DA516B-DE79-322C-9E1B-2658019289D7> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib
    0x7fff8e915000 -     0x7fff8e916ff7 libodfde.dylib (20) <C00A4EBA-44BC-3C53-BFD0-819B03FFD462> /usr/lib/libodfde.dylib
    0x7fff8e917000 -     0x7fff8e95fff7 com.apple.ExchangeWebServices (4.0 - 193) <867EDAF0-5863-397E-BA75-855878D68949> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices
    0x7fff8e960000 -     0x7fff8e9bbffb com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
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    0x7fff93d52000 -     0x7fff93d83ff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
    0x7fff93d84000 -     0x7fff93db8fff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
    0x7fff93db9000 -     0x7fff93e08ff7 com.apple.framework.internetaccounts (2.1 - 210) <D7175985-03A5-315B-B788-FBDC0019B0EA> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
    0x7fff941a2000 -     0x7fff941a6ff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
    0x7fff941a7000 -     0x7fff941b8ff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
    0x7fff941b9000 -     0x7fff941d1ff7 com.apple.GenerationalStorage (2.0 - 160.3) <64749B08-0212-3AC8-9B49-73D662B09304> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
    0x7fff941d2000 -     0x7fff941d9ff7 com.apple.phonenumbers (1.1.1 - 105) <767A63EB-244C-34F1-9FFA-D1A6BED60C31> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s
    0x7fff941da000 -     0x7fff941dbff7 libsystem_sandbox.dylib (278.11) <B46E4040-A8C6-3EBC-91F8-F1CB01106614> /usr/lib/system/libsystem_sandbox.dylib
    0x7fff941dc000 -     0x7fff9446ffff com.apple.RawCamera.bundle (5.05 - 743) <ACFD986B-59D0-313C-941A-5F239CDF9AA7> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x7fff94470000 -     0x7fff94701ff7 com.apple.AOSKit (1.06 - 176) <35525B2F-B02F-31FD-A3B2-FD6AE6D32C11> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
    0x7fff94702000 -     0x7fff94709fff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
    0x7fff9470a000 -     0x7fff94739ff7 com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <404369C0-ED9F-3010-8D2F-BC55285F7808> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
    0x7fff9473a000 -     0x7fff94741ff8 liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib
    0x7fff94742000 -     0x7fff94742ffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
    0x7fff94743000 -     0x7fff9474cfff com.apple.DisplayServicesFW (2.8 - 360.8.14) <816A9CED-1BC0-3C76-8103-1B9BE0F723BB> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    0x7fff94ac5000 -     0x7fff94ae3ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
    0x7fff94ae4000 -     0x7fff94b08fff libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
    0x7fff94b09000 -     0x7fff94b0cff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
    0x7fff94b0d000 -     0x7fff94b15fff libsystem_dnssd.dylib (522.90.2) <A0B7CF19

These are the results it gave me andyBall_uk.
EtreCheck version: 1.9.11 (43) - report generated 2 June 2014 15:10:46 BST
Hardware Information:
          iMac (21.5-inch, Late 2012)
          iMac - model: iMac13,1
          1 2.7 GHz Intel Core i5 CPU: 4 cores
          8 GB RAM
Video Information:
          NVIDIA GeForce GT 640M - VRAM: 512 MB
System Software:
          OS X 10.9.3 (13D65) - Uptime: 0 days 0:5:10
Disk Information:
          APPLE HDD ST1000LM024 disk0 : (1 TB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 999.35 GB (833.4 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          HP Deskjet 3050A J611 series
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Gatekeeper:
          Anywhere
Kernel Extensions:
          [kext loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support
          [not loaded] com.makemkv.kext.daspi (1) Support
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist Support
          [not loaded] com.adobe.SwitchBoard.plist Support
          [loaded] com.genieoinnovation.macextension.client.plist Support
          [loaded] com.google.keystone.daemon.plist Support
          [loaded] com.oracle.java.Helper-Tool.plist Support
          [loaded] com.oracle.java.JavaUpdateHelper.plist Support
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist Support
          [loaded] com.adobe.CS5ServiceManager.plist Support
          [running] com.genieoinnovation.macextension.plist Support
          [loaded] com.google.keystone.agent.plist Support
          [loaded] com.oracle.java.Java-Updater.plist Support
          [running] org.chromium.chromoting.plist Support
User Launch Agents:
          [loaded] com.adobe.AAM.Updater-1.0.plist Support
          [loaded] com.valvesoftware.steamclean.plist Support
User Login Items:
          iTunesHelper
          Google Drive
          Knock
          CrossOver CD Helper
          CrossOver CD Helper
          Android File Transfer Agent
Internet Plug-ins:
          o1dbrowserplugin: Version: 5.4.1.18709 Support
          Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 Support
          Default Browser: Version: 537 - SDK 10.9
          Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
          LogMeIn: Version: 1.0.961 - SDK 10.7 Support
          Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
          QuickTime Plugin: Version: 7.7.3
          LogMeInSafari32: Version: 1.0.961 - SDK 10.7 Support
          SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 Support
          googletalkbrowserplugin: Version: 5.4.1.18709 Support
          JavaAppletPlugin: Version: Java 7 Update 55 Check version
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          NPRoblox: Version: 1.0.2.12 - SDK 10.9 Support
          Google Earth Web Plug-in: Version: 7.1 Support
3rd Party Preference Panes:
          remoting_host_prefpane Support
          Flash Player Support
          FUSE for OS X (OSXFUSE) Support
          Java Support
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               1%          fontd
               1%          mds
               0%          Google Chrome
               0%          WindowServer
               0%          Google Drive
Top Processes by Memory:
          115 MB          com.apple.IconServicesAgent
          98 MB          mds_stores
          90 MB          Google Chrome
          82 MB          Google Drive
          57 MB          ocspd
Virtual Memory Information:
          5.66 GB          Free RAM
          1.38 GB          Active RAM
          286 MB          Inactive RAM
          697 MB          Wired RAM
          369 MB          Page-ins
          0 B          Page-outs

Illustrator quits with the following error message. Can you please help me?

Process:         Adobe Illustrator [700]
Path:            /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:      com.adobe.illustrator
Version:         256 (17.0.0)
Code Type:       X86-64 (Native)
Parent Process: launchd [152]
Responsible:     Adobe Illustrator [700]
User ID:         501
Date/Time:       2014-04-29 22:31:15.472 +0200
OS Version:      Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 4C19C6C0-CD69-307F-3694-848B5E25B256
Sleep/Wake UUID: 99981582-29F3-48D7-A330-E2BCEB605276
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Dyld Error Message:
Symbol not found: _AMTRetrievePersonGUIDWithAuthSource
Referenced from: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Expected in: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/../Frameworks/amtlib.framework/Versions/A/amtlib
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   dyld                                    0x00007fff69a9709d dyld_fatal_error + 1
1   dyld                                    0x00007fff69a99df6 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 171
2   libdyld.dylib                           0x00007fff8e6332dd dyld_stub_binder_ + 13
3   ???                                     0x0000000101431030 0 + 4316139568
4   com.adobe.illustrator                   0x0000000100688308 IMSConnection::GetUserInfoFromAmt() + 88
5   com.adobe.illustrator                   0x0000000100688017 IMSConnection::IMSConnection(ServiceType const&) + 807
6   com.adobe.illustrator                   0x00000001004cdcd7 PreferencesMgr::UpdateGlobalNameSpace(CAIAspectEntry&, CAIGlobalNameSpaceNotifier::Started const&) + 167
7   com.adobe.illustrator                   0x000000010062f5e6 CAIAspectType<CAIGlobalNameSpaceNotifier::Any>::NotifyObserver(void*, CAIAspectBase::ObserverData&, void const*) + 54
8   com.adobe.illustrator                   0x000000010057d1e1 CAIAspectBase::Impl::Notify(CAIAspectBase&, void const*) + 81
9   com.adobe.illustrator                   0x000000010057cd5c CAIAspectBase::Notify(void const*) + 108
10 com.adobe.illustrator                   0x000000010062dd91 CAIGlobalNameSpace::UpdateGlobalStringPool(CAIAspectEntry&, CAIGlobalStringPoolNotifier::Started const&) + 177
11 com.adobe.illustrator                   0x00000001006387a6 CAIAspectType<CAIGlobalStringPoolNotifier::Any>::NotifyObserver(void*, CAIAspectBase::ObserverData&, void const*) + 54
12 com.adobe.illustrator                   0x000000010057d1e1 CAIAspectBase::Impl::Notify(CAIAspectBase&, void const*) + 81
13 com.adobe.illustrator                   0x000000010057cd5c CAIAspectBase::Notify(void const*) + 108
14 com.adobe.illustrator                   0x0000000100638259 CAIGlobalStringPool::UpdateApplicationLaunchQuit(CAIAspectEntry&, CAIApplicationNotifier::Launching const&) + 169
15 com.adobe.illustrator                   0x000000010042f9e6 CAIAspectType<CAIApplicationNotifier::AnyLaunchQuit>::NotifyObserver(void*, CAIAspectBase::ObserverData&, void const*) + 54
16 com.adobe.illustrator                   0x000000010057d23e CAIAspectBase::Impl::Notify(CAIAspectBase&, void const*) + 174
17 com.adobe.illustrator                   0x000000010057cd5c CAIAspectBase::Notify(void const*) + 108
18 com.adobe.illustrator                   0x000000010042e640 CAIApplication::RunApp() + 128
19 com.adobe.illustrator                   0x0000000100419a57 main + 135
20 com.adobe.illustrator                   0x0000000100002c94 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x00007fff8cd42662 kevent64 + 10
1   libdispatch.dylib                       0x00007fff8beb643d _dispatch_mgr_invoke + 239
2   libdispatch.dylib                       0x00007fff8beb6152 _dispatch_mgr_thread + 52
Thread 2:
0   libsystem_kernel.dylib                  0x00007fff8cd41e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff95e04f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff95e07fb9 start_wqthread + 13
Thread 3:
0   libsystem_kernel.dylib                  0x00007fff8cd41e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff95e04f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff95e07fb9 start_wqthread + 13
Thread 4:
0   libsystem_kernel.dylib                  0x00007fff8cd41e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib                 0x00007fff95e04f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib                 0x00007fff95e07fb9 start_wqthread + 13
Thread 5:
0   libsystem_kernel.dylib                  0x00007fff8cd41716 __psynch_cvwait + 10
1   libsystem_pthread.dylib                 0x00007fff95e05c3b _pthread_cond_wait + 727
2   com.adobe.AGM                           0x0000000103894dcb 0x103552000 + 3419595
3   com.adobe.AGM                           0x000000010389587d 0x103552000 + 3422333
4   com.adobe.AGM                           0x00000001038ab8a8 0x103552000 + 3512488
5   libsystem_pthread.dylib                 0x00007fff95e03899 _pthread_body + 138
6   libsystem_pthread.dylib                 0x00007fff95e0372a _pthread_start + 137
7   libsystem_pthread.dylib                 0x00007fff95e07fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fff69acbdb0 rbx: 0x000000010a024b70 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x00007fff69acbf20 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfe850 rsp: 0x00007fff5fbfe838
   r8: 0x00007fff69ab6b4c   r9: 0x0000000000000000 r10: 0x00007fff69ab9ce6 r11: 0x00007fff69acbf20
r12: 0x000060800030e260 r13: 0x000060800030e268 r14: 0x00007fff69acbf20 r15: 0x000060800030e220
rip: 0x00007fff69a9709d rfl: 0x0000000000000246 cr2: 0x0000000109fff000
Logical CPU:     0
Error Code:      0x00000000
Trap Number:     3
Binary Images:
       0x100000000 -        0x101430fff +com.adobe.illustrator (256 - 17.0.0) <E34E6120-14D0-3467-A23C-C55B5B80B913> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
       0x102520000 -        0x103265ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
       0x103279000 -        0x1032c8fff +com.adobe.headlights.LogSessionFramework (2.1.2.1756) <BD518257-970F-344A-92B8-B8BE1A8EB4D8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
       0x1032fe000 -        0x103300fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
       0x103306000 -        0x103356fff +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.256) <CDE1A155-45AC-30BB-8347-943980377322> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/aiport
       0x103379000 -        0x1033cdfff +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.256) <A7D0F187-0123-340C-B456-919DB5F661E7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/FilterPort.framework/Versions/A/filterport
       0x1033f6000 -        0x1033f6ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.256) <DBFFDCE5-C8A5-3C83-91A7-75E40BFF917D> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
       0x1033fb000 -        0x10353ffff +com.adobe.ACE (AdobeACE 2.20.02.30929 - 2.20.02.30929) <73C9699B-5EDC-3FDC-82FF-738C99AA840F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
       0x103552000 -        0x103b23fff +com.adobe.AGM (AdobeAGM 4.30.20.30929 - 4.30.20.30929) <7D9DF39D-A7FA-3284-84B2-5BA83794981A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
       0x103bc0000 -        0x103bfdfff +com.adobe.ARE (AdobeARE 1.5.02.30929 - 1.5.02.30929) <73174C59-1DDC-3416-A0AD-4D70930ABA60> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
       0x103c05000 -        0x103d03ff7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.8.0.30807 - 3.8.0.30807) <DF0EC9F6-D499-39B8-B2F4-CAF4F742D702> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
       0x103daf000 -        0x103dccfff +com.adobe.BIB (AdobeBIB 1.2.03.30929 - 1.2.03.30929) <A69D3AA0-9248-3B77-991B-89B2B7FE46BB> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
       0x103dd4000 -        0x103dfafff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <FA20BCA0-05BF-35ED-95B7-5775B8310D12> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBibUtils.framework/Versions/A/AdobeBIBUtils
       0x103e02000 -        0x104112ff7 +com.adobe.CoolType (AdobeCoolType 5.13.00.30929 - 5.13.00.30929) <BBF1FCF6-523A-3E24-967A-10EA909DF89B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
       0x10415a000 -        0x1046f3fff +com.adobe.MPS (AdobeMPS 5.8.1.30604 - 5.8.1.30604) <70CBC6A8-2740-37AB-964E-484096A1BF8A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
       0x104770000 -        0x1056f3fef +com.adobe.psl (AdobePSL 14.0.0.30830 - 14.0.0.30830) <7BDC4AF7-B14F-3DE0-B47A-E69B37529A6B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
       0x1058b4000 -        0x105921fff +com.adobe.AdobeXMPCore (Adobe XMP Core 5.5 -c 14 - 79.151739) <95D40B8F-C287-3F7B-945C-CEEE0D5399A2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
       0x105954000 -        0x105a60fff +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.6 -f 50 - 79.151739) <6C763585-FC85-3A15-B089-7D43EF73F6A8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
       0x105b0e000 -        0x105bb8fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
       0x105be0000 -        0x105d20fe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
       0x105da0000 -        0x105ea2fef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
       0x105eeb000 -        0x106019fff +com.winsoft.wrservices (WRServices 7.0.0 - 7.0.0) <0853A41B-A14A-37B7-B27F-457F87865EAD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
       0x106077000 -        0x1061d0ff7 +com.adobe.linguistic.LinguisticManager (7.0.0 - 19061) <F6095811-7D5F-3E06-A664-1EB9FBF8C761> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
       0x10621e000 -        0x106226fff +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <657ED4E5-4FC2-3012-B36F-B60896021CB2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
       0x106230000 -        0x106254fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.30807 - 3.8.0.30807) <16FF5E16-19E0-3CE1-A68E-27567234429F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
       0x106278000 -        0x106336ff7 +com.adobe.AdobeExtendScript (ExtendScript 4.5.5 - 4.5.5.30772) <4FC0039A-A770-3A51-9D7A-D24167344540> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
       0x106386000 -        0x10643fff7 +com.adobe.JP2K (1.2.2 - 1.2.2.29712) <869F46FB-FF39-39CA-B1E3-A13035A48B49> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
       0x106489000 -        0x106652ff7 +com.adobe.owl (AdobeOwl version 5.0.13 - 5.0.13) <E9BEFE93-8AB5-3EF9-B59E-69208015C7FA> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
       0x106695000 -        0x106e00fff +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.30505) <38762F4D-B5C5-3FD4-AFFE-5D1195FB76FC> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
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    0x7fff950d1000 -     0x7fff950dcfff libkxld.dylib (2422.90.20) <EF476345-7A69-3AC0-95ED-0196FB8910CB> /usr/lib/system/libkxld.dylib
    0x7fff9511c000 -     0x7fff9519cfff com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
    0x7fff95529000 -     0x7fff95568fff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x7fff95583000 -     0x7fff95857fc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
    0x7fff95cce000 -     0x7fff95cceffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <486A97CD-C1F7-324D-87BC-B07F7A415B68> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x7fff95d1e000 -     0x7fff95d2fff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
    0x7fff95e02000 -     0x7fff95e09ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
    0x7fff95e0a000 -     0x7fff9609bfff com.apple.RawCamera.bundle (5.04 - 736) <0C8A3629-BEAC-34A7-A3A3-B9AF4B3AB4B4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x7fff9609c000 -     0x7fff960a3ff8 liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib
    0x7fff963ba000 -     0x7fff963bdfff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
    0x7fff963be000 -     0x7fff963beff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
    0x7fff9643e000 -     0x7fff9681fffe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
    0x7fff96875000 -     0x7fff97194af3 com.apple.CoreGraphics (1.600.0 - 599.20.11) <06212100-8069-31A1-9C44-F6C4B1695230> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x7fff97195000 -     0x7fff97197ff3 libsystem_configuration.dylib (596.13) <B51C8C22-C455-36AC-952D-A319B6545884> /usr/lib/system/libsystem_configuration.dylib
    0x7fff97198000 -     0x7fff971a9ff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
    0x7fff971aa000 -     0x7fff971b4ff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 976
    thread_create: 0
    thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=310.4M resident=144.3M(46%) swapped_out_or_unallocated=166.1M(54%)
Writable regions: Total=87.6M written=24.0M(27%) resident=27.6M(31%) swapped_out=0K(0%) unallocated=60.0M(69%)
REGION TYPE                      VIRTUAL
===========                      =======
CG backing stores                  1928K
CG raster data                        8K
CG shared images                    172K
Image IO                           1928K
Kernel Alloc Once                     8K
MALLOC                             65.7M
MALLOC (admin)                       32K
Memory Tag 242                       12K
STACK GUARD                        56.0M
Stack                              10.1M
VM_ALLOCATE                        3460K
__DATA                             27.1M
__IMAGE                             528K
__LINKEDIT                        109.4M
__TEXT                            201.0M
__UNICODE                           544K
mapped file                        44.3M
shared memory                         4K
===========                      =======
TOTAL                             522.1M
Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 250,06 GB
Serial ATA Device: WDC WD7500BPKT-22PK4T0, 750,16 GB
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus:

Marcell,
What happens if you update (you seem to be with 17.0.0 still)?
http://prodesigntools.com/adobe-cc-updates-direct-links-mac.html
And just to make sure, are all the faces of the Verdana and Tahoma fonts installed and enabled/activated through the OS (not font mangement) as TTF (not OTF)?

Error 1638

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