Error 1714. Error 1603. could not upgrade itunes

when i tried upgrading to iTunes 6, i got the following errorr.
Error 1714: Older version could not be uninstalled.
Then i got another, Error 1603, saying itunes.msi was not found or something like that. what must be done? I use a iPod Shuffle.

hi dooby!
hmmmm. let's first try completely uninstalling your itunes and QT using the instructions given here:
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
if you run into trouble on the uninstall, try using the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
... and even if you don't run into trouble on the uninstall, run CleanUp anyway to make sure you've removed any leftover QT/itunes installation registry entries.
then let's try another itunes reinstall. download and save a fresh copy of the installer to your hard drive. (we'll run the install from there rather than on-line.) switch off any antivirus and antispyware applications prior to the install.
iTunes 6.0.1.3 Installer
keep us posted on your progress.
love, b

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Error 1714. Error 1603. could not upgrade itunes

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