Error 1714, Previous version of Itunes cannot be removed

I am trying to download the new version of Itunes; when I am about half way through the installation process, I get an error saying "Error 1714. The older version of iTunes cannot be removed. Contact your technical support group." Does anybody know how to fix this,
Thanks,
Evan W

hi Mark!
this is definitely an error message that is coming from the iTunes installer, not from Windows.
actually, this one is a Windows Installer error message. it's just being returned in the context of an itunes install. see:
Windows Installer Error Messages
given that you've only got SP1 in there, let's just make doubly sure that you've got a copy of Windows Installer 3.1v2 on the PC. (there are odd problems associated with 3.1v1 and earlier versions.)
Windows Installer 3.1 v2 (3.1.4000.2435) is available
then let's try something else one more time. first download and install the Windows Cleanup installer utility (we'll be using it later on):
Description of the Windows Installer CleanUp Utility
then download and save a fresh copy of the itunes installer to your harddrive. (eventually, we'll be running the install from there rather than online.)
iTunes 6.0.1.3 Installer
switch off any antivirus or antispyware applications prior to any installs or uninstalls.
now, use the complete uninstall instructions given here to uninstall any existing itunes or Quicktime:
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
... then run the Installer CleanUp utility to just make sure any leftover installation registry entries for itunes and quicktime have been removed.
reboot.
switch antivirus and antispyware off again. then run the install again, using the fresh installer.
do you get an error message this time? if so, what does it say? (include error message numbers if you're getting any.)
love, b

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(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
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(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
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http://majorgeeks.com/download.php?det=4459
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http://majorgeeks.com/download.php?det=4459
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http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
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(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
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http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
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http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
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