Error 1714: The Older Verison of Palm Desktop by ACCESS Cannot be Removed

Hi Folks:
Does anybody know what specific registry keys, files or directories must be cleaned up for this error to go away when installing Palm Desktop 6.2?
Note that I had a previous version 4.1.4 that got damaged. I've run Windows Install Clean-up as well as CCleaner, but neither seems to fix this problem. I've also search through the registry trying to find any lingering "palm" key, and nuke those.
Thanks,
Drew
Post relates to: Palm V
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View Solution.

Hi Aeisha:
Oddly no, although I uninstalled PD 4.1.4 because several weeks ago I started getting a spurious error message that the PD was unable to read my configuration, etc. I don't recall if I have saved the error.
I will read the KB article and respond here.
Interestingly, I did install the PD 4.0.1 for Hypervisor. I gather it uses a different installer than those used by 4.1.4 and/or 6.2.
Drew

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Hello...
I am new to the Palm (~1mo.) but I was using hotsync with my old laptop which had Windows XP and was not experiencing any real problems. That computer is going bye-bye, I bought an HP with the Vista OS and I followed the directions on downloading the Download Palm Desktop by ACCESS 6.2 from the website but now I can not get my device to sync-- The Desktop computer asks for the appropriate drivers. I tried searching online, on the disk that came with the smartphone and even reinstalling a couple times and everything is dead in the water...
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Post relates to: Palm m515

Just in case it is not clear... that post was made after I bought the bluetooth adapter and tried following the advice provided in the Vista 64 Hotsync solution found! post. Again-- my statement of not working is for the following reasons:
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http://msdn.microsoft.com/en-us/library/ms885792.aspx
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Post relates to: Palm Z22

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Great! Glad to help.
AFAIK, there is no such version - 6.2.2 is the latest Access made before ceasing support for the program.
MicroSoft has had a typo on their support site for a long time now. Is this the version number you are referring to?
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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Just in case it is not clear... that post was made after I bought the bluetooth adapter and tried following the advice provided in the Vista 64 Hotsync solution found! post. Again-- my statement of not working is for the following reasons:
1) my PC tells me that the sychronization completed with errors.
2) when I look at the log that the Backup sychronization aborted.
3) It almost invariably tells me that it Failed to backup 1 file(s) and that file is "NetworkProfiles2" through a "Protocol Error: Unknown error. (6410)"
4) many of my contacts (over half) duplicate during this synchronization.
5) many of my appointments (over half) duplicate during this synchronization.
The information about creating a virtual serial port on my PC comes from my actual palm itself. The palm info is in the HotSynch verbage and it tells me to contact my computer manufacturer. In doing so however they have no idea how to do this and Palm does not either. I am still working with HP on trying to resolve that part of it but I am thinking from the hours of research that Palm wants me to create another COM port but again the help I am finding on this is beyond my pay grade so to speak... you can check out the following link and try to help me if you like:
http://msdn.microsoft.com/en-us/library/ms885792.aspx
So... any ideas my friend? It appears that some Vista 64-bit users are having success with a bluetooth synch but I have tried emailing those that claim to have been able to do this with no luck. I am not having any luck (I hope my outline above is clearer)-- and no one has seemed to had any luck recently.
I would love to make this work-- I bought this phone for this functionality.
Post relates to: Palm m515
Post relates to: Palm m515

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I have Windows XP (Home) with Palm Desktop by ACCESS 6.2.2.
I also have a Palm Z22 and a HP TouchPad.
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After clicking on either of these, the Palm Desktop window closes.
I do not know where to retrieve the "Send Report" information if it has been sent.
Any help would be appreciated as the Month view is very helpful when planning future appointments or activities.
THANK YOU VERY MUCH....
Post relates to: HP TouchPad (WiFi)

I have Windows XP (Home) with Palm Desktop by ACCESS 6.2.2.
I also have a Palm Z22 and a HP TouchPad.
My problem is with the Palm Desktop. In the "Date" application it will not display the Month view. There is no problem with the Day or Week view, but when I click on the Month view,
a screen pops up that says "Application has encountered a problem and needs to close".
It then says "Send report" or "Don't send".
After clicking on either of these, the Palm Desktop window closes.
I do not know where to retrieve the "Send Report" information if it has been sent.
Any help would be appreciated as the Month view is very helpful when planning future appointments or activities.
THANK YOU VERY MUCH....
Post relates to: HP TouchPad (WiFi)

Palm Desktop by Access 6.2.2: Palm IIIxe won't sync to WinXP but Zire Z22 will

No device
Palm IIIxe with OS 3.5.3 and Z22 with OS Garnet 5.4.9 and Palm Desktop by Access 6.2.2 on a WinXP SP2 box. Z22 appears to sync correctly and the IIIxe SAYS it's syncing but the Palm desktop account is blank.
I think I need to roll back to an earlier version of Palm desktop, e.g. 4.14. If so, can I first uninstall 6.2.2?
The Palm support website says, "Do not un-install previous versions of Palm Desktop. If you have an existing version of Palm Desktop on your computer, leave it as-is, and install this version on top of it."
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John

Your Palm IIIxe wont show the pims because hotsync 6.2.2 only allows the newer pim format. There is a free addon application from Pimlico called PalmHotsyncSetup that may allow you to sync with it. PalmHotsyncSetup

"...wizard was interrupted before Palm desktop by Access could be completely installed..."

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Post relates to: Palm Z22
This question was solved.
View Solution.

Have you tried just running it "normally"? How about disabling your AntiVirus software temporarily during the installation?
At this point you may need to do a "Clean Uninstall" and some registry edits before trying again:
http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=43307&jump=true
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Address book from Palm Desktop by Access is missing on computer!

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If Thunderbird will accept .csv or .tab file formats you can export the data in those formats from PD. Use the following procedure to export your data.
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Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734
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Error 1714: The Older Verison of Palm Desktop by ACCESS Cannot be Removed

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