ERROR 1721, problem with windows installer package

i have windows vista basic on a acer aspire 5535, itunes has always worked on my laptop until apple asked me if i wanted to update so i did (i believe the update was for itunes 9/9.2) after this update i am unable to install itunes and get the error 1721 message saying
There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support or package vendor.
i have tried EVERYTHING that i have found on the internet about this, i mean everything and i am ready to give up! does anyone know how to fix this? its so frustrating as i need itunes and i know it once did work on my laptop.
i've tried command prompts, registry cleaners.. the works.
please help!?

Hi,
I like many others choose to update to itunes 10. Straight after installing the software itunes was not working. :s I was annoyed! So follow a message board followed the instructions. Uninstalled it complete, out of Program files everywhere even downloaded a really good uni-installer program to clean everythin up.
Now Quick Time 7.6 installs. iTunes 10 gets all the way to the end then you get a error message: "THERE IS A PROBLEM WITH THE WINDOWS INSTALLER PACKAGE. A PROGRAM REQUIRED FOR THIS INSTALL TO COMPLETE COULD NOT BE RUN CONTACT YOUR SUPPORT PERSONNEL OR PACKAGE VENDOR."
Somebody please help me my life is dull with out the constant flow of new music onto my ipod. :((

Similar Messages

Trouble with itunes upgrade I receive an error message problem with windows installer package

I am trying to upgrade itunes. I am running windows vista 64. Everytime I try to upgrade I get an error that says Problem with windows installer package. Anyone know how to fix this?

No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes

Can't install Quick Time 7 - Error 1721 problems with windows installer

I had QT 6 PRO and an old version of itunes working fine. I tried to upgrade to Itunes 6. The install failed at the last step of installing QuickTime 7.04.
The error message was "Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." So, no QT, therefore no Itunes.
I did the following:
cleared my temp directory.
made sure I had the latest windows installer (3.1 v2)
removed all traces of itunes and quick time, using Remove Programs, the windows cleanup Utility and manually deleting all files as listed in info article 93976.
I downloaded the standalone QuckTime 7.04 installer, tired to install and I still get the same error.
I now have no quick time 6 or 7 and no itunes, and I have no idea what is wrong with the installer.
I do have access to the install log, and am delighted to reprint it if it will help.
thanks for any help people can provide.
Windows 2000
Windows 2000
Windows 2000

HI I am somewhat having the same problem as you with the itunes and QT not fully downloading but i am not computer smart and I am not real sure what you are saying to do. Also it always says "plug-in did not initialize properly" No clue but would appreciate any help from you... Thanks alot

Has anybody had the following error while trying to download iTunes 10.5? There is a problem with Windows Installer package. A program required for this install to complete could not be run.

Has anybody had the following error while trying to download iTunes 10.5? There is a problem with Windows Installer package. A program required for this install to complete could not be run.

Go to "control panel" then "add or remove programs". Highlight "Apple software update" Choose "change" click "Repair" This should do the trick. Then download and install iTunes 10.5 again.

Tried to install iTunes 10.5 this morning but an error appeared saying "problem with windows installer package. A program required for this install to complete could not be run." Can someone please help

I tried to install iTunes 10.5 this morning but an error appeared saying "problem with windows installer package. A program required for this install to complete could not be run." Can someone please help

Firstly, are you installing iTunes for the first time or are you updating your current version of iTunes?
If you're installing iTunes for the first time have you tried redownloading the installer package? Perhaps the file you downloaded originally is corrupted...
http://www.apple.com/itunes/
If you've tried that, then try installing iTunes as your computer's administrator. To do this right-click the install package and choose "Run as administrator".
If you're updating iTunes to the most recent version try repairing the Apple Software Update program on your computer. It's under the add/remove programs.
1. Open the control panel
2. Open Add/Remove programs (called "Programs and Features" in Windows 7)
3. Navigate to "Apple Software Update" in the list and click on it
4. Click on "Change" then select "Repair" (or just select the repair option in Windows 7)
Once you repair this, try running iTunes and the update again.
Fingers crossed!

HT1349 Hi all,I have just purchased new iphone but have difficulty in completing the itunes download with message : problem with Windows installer package. A program run as part of the setup did not finish as expected.

Hi all,I have just purchased new iphone but have difficulty in completing the itunes download with message : problem with Windows installer package. A program run as part of the setup did not finish as expected.
Would appreciate help...its driving me up the wall!!

Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time?

HT1926 (iTunes) Problem with Windows installer package?

(iTunes) Problem with Windows installer package? I try to install the new version of iTunes but get an error "Problem with Windows installer package. A Program required for this install could not be run." Can anyone help shed some light for me as to how to correct this? I have tried to install the program through Chrome, Explorer and FireFox but have had no success. I have included a screenshot of the error. Hopefully it's visable. Thank you for any help.

Found answer for anyone else curious. I love the apple community. Thanks guys for help!
https://discussions.apple.com/docs/DOC-3551

Can't install itunes due to a problem with windows installer package

hello there i can't install itunes due to a problem with the windows installer package i found a page on this site (here is the link) http://docs.info.apple.com/article.html?artnum=304405 i done every thing on it and i still haven't been able to fix the problem i have tryed the following unstalling itunes deleteing the registry keys deleteing all the temp files disableing all anit-virus software and anit-spyware. runing cc clearner downloading a new installer for itunes and windows installer and the script thing. and trying to reinstall. nothing seems to work i don't know what else to do this is the error message i get when i try to install i tunes. "there is a problem with this windows installer package.
A program required for thsi install to complete could not be run.
Contact your suupport personnel or package vendor."
Please Help i would be most greatfull for any advise given
Message was edited by: Joe_TLC

I pulled my brains out trying to figure this bug out and I may have a solution for you.
All of it installed fine in my desktop, but a friend's laptop got the error you mentioned on quicktime, itunes, flash, officeXP and about anything else I tried to load for him.
If you look in: C:\documents and settings\<username>\Local Settings\Temp there will be an iTunes install log...open it in Notepad and see if it isn't exiting with a 1619 error while running msiexec.exe
If this is the case, this fix should work for you.
Seems some configurations of XP (and possibly Vista) aren't allowing full administrator rights to the account you set up when you installed XP (even though User Editor says you do have those rights.)
I read 2 MS articles and turned off simple file sharing, then gave ownership of the entire C: drive to the administrator. Logged the admin account off, logged his "admin" account in, and then gave rights to his personal directory to his account (c:\docs and settings\<username>)
Once I did that, every install that had previously errored out performed flawlessly.
The MS articles in question:
http://support.microsoft.com/?kbid=316309 (1619 error)
and
http://support.microsoft.com/?kbid=308419 (how to set special permissions)
Hope this helps!
Doc

Itunes wont update to 10.5 due to problem with windows installer package, any help?

Trying to update my itunes to the newest version 10.5 but stops and tells me "there is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
so i tried to uninstall and download from site and still got the same error..
then tried a system restore to get my old itunes back and now the Itunes icon wont do anything...
Windows support wasnt much help either..
anyone? please?

the link from d6d24r94 who was the first person to respond fixed my problem. heres the link ---->
http://apple.com/itunes/download

Issue installing 1.4.2_08 on XP (error 1722 problem with Windows Installer)

First time poster guys, so be gentle.
I have installed this older package on 20+ PCs, but this one is kicking my arse. It makes it through the install and then at the very end puts up:
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
I have tried a TON of stuff including uninstalling, re-installing, editing the deployment.properties file, copying that file from a working PC, installing other versions (1.3.X and the latest one that downloads from the frontpage seem to work, but when I go to java.com and test to see if I have java installed, it just closes the browser). I ran it with logging turned on and got the following info.
+=== Logging started: 10/10/2007 13:10:15 ===+
Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action fontchecker, location: C:\Program Files\Java\j2re1.4.2_08\bin\, command: "C:\Program Files\Java\j2re1.4.2_08\\bin\javaw.exe" -XXsuppressExitMessage -jar -cp "C:\Program Files\Common Files\Java\Update\Base Images\j2re1.4.2-b28\patch-j2re1.4.2_08-b03\\FontChecker.jar" "C:\Program Files\Common Files\Java\Update\Base Images\j2re1.4.2-b28\patch-j2re1.4.2_08-b03\\FontChecker.jar" -o "C:\Program Files\Java\j2re1.4.2_08\lib\fonts\\badfonts.txt" -w
+=== Logging stopped: 10/10/2007 13:10:51 ===+
The java_install.log says everything extracted and unpacked fine. The jupdate log says that everything worked and ends with:
INFO: Java(TM) Update (1.4.2_08-b03) has been installed successfully on this machine.
But yet I still get an error during the install of 1.4.2_08 and even if a different version LOOKS like it works, it still isn't really working because the java icon in control panel never works and if I go to java.com and test to see if I have java installed it closes the browser. I have also signed in as admin and updated to IE 7.0, so I don't think a permission or browser issue is the culprit. 3 hours of my life gone. Anyone got any ideas?

First you down load the windows inataller from the follwoing url
http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f&displaylang=en
then you down load the offline installation package of j2sdk1.4 and install it
http://java.sun.com/products/archive/index.html

Problem with Windows Installer package. A required program couldn't be run

Hello -
I have a problem re-installing iTunes on my Windows Vista computer.
This is my exact message - note NO Error Codes included:
There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.
Other similar problems to this that I've seen from Google searches have error codes included or different wording. This is exactly what I see.
Leading up to this, my printer had unexpectedly uninstalled itself (card readers were Drive H) and my external hard drive (which used to be Drive G) and the printer's card reader swapped drive letters all by themselves so now the printer/card reader is Drive G and the External hard drive is Drive H.
then I found that iTunes and QuickTime had also uninstalled themselves and I was getting BlueScreen of Death crashes.
I had to manually delete as many iTunes and QuickTime folders, shortcuts, etc that I could find since I couldn't do a proper Uninstall.
Now the computer is absolutely perfect (no more BlueScreen crashes) except I cannot reinstall iTunes and QuickTime - I get the message above.
Can anyone please help me?
Thank you!
Graciecatt

Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

Problem with Windows Installer Package.. during download of itunes... HELP!

I recently got an ipod touch for school, and we're using a computer with windows XP. we had itunes, but my brother didn't think we needed it so we deleted it. Now trying to install itunes 8, we're getting this message:
"There's a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
There is absolutely no itunes files on the computer, though there's a version of quicktime that it won't let us delete, saying it can't be found, but it appears on the add/delete programs page.
Please help! I need to sync my itouch, but can't so I can't use half of the things on it! Thanks!

Go to 'Apple Software Update' in Add or Remove Programs icon in your Control Panel. Select Change, then Repair. Then rerun the iTunes installation.

Am getting the following message when trying to download latest upgrade. "a problem with Windows Installer Package, a program run as part of the setup did not finish as expected" Upgrade did not happen. Any suggestions ?

Am getting a message when downloading latest iTunes upgrade:
"There is a problem with this Windows Installer Package.
A program run as part of the setup did not finish as expected"
It doesn't give me any specific information about what or where the problem is.
Any Suggestions

Repair your Apple Software Update.
Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU in All Program, go to Control Panel, Add & Remove programs and repair it.

ITunes x64 does not install in Windows 7. Shows that there is problem with windows installer package

These images below show the error message I retrieve. I downloaded iTunes 10.5 x64 Edition for windows from Apple Official Website. When I try to install, it shows me these errors. I even tried removing the old version iTunes, and installing this version. But still the same error occurs. Even used windows cleanup utility to remove all itunes and quicktime related files. Still the same problem occurs. I also noticed a difference in this installation compared to the previous ones. In the previous version installation a segment of Apple Terms & Conditions Agreement will appear. But in this installer package, as you can see in the images provided it does not appear. How to solve this? I've been trying to install this for nearly a month.

Nowadays people don't back up to CD/DVD. They get an *external hard drive* and copy over their entire iTunes folder, and whatever else they are backing up.
The advantages are (1) this method does not depend on iTunes's horribly unreliable burning capability (2) you can look at the external and see that the stuff you backed up is really there. (If you want to see an unhappy person, it is when they try to restore from CD/DVD and discover that it did not burn correctly in the first place.) (3) it lets you back up your other valuable files besides your music.

Cant download itunes, because ' there is an error with windows installer package' please help?

cant download itunes, because ' there is an error with windows installer package' please help?

I am getting the same message when I try to install the latest version of iTunes, I am running on Windows Vista Home Premium. I have tried so many different things to try to correct this and have now completly unistalled it from my laptop..... Now I have no iTunes what-so-ever on it and still can't install it. I found an older versin of iTunes and it installed without any problems, but I can't access it because my library was created on a newer version! Talk about frustrated..... WE NEED HELP!!!!!

ERROR 1721, problem with windows installer package

Similar Messages

Maybe you are looking for