Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.
I'm trying to install Microsoft Office 2010 Professional. I am running on Windows 7 Home Edition 64-bit. I have previously installed the Microsoft Office 2010 Professional trial version, but later uninstalled it when the trial ran out.
I have tried changing the permissions in Office software Protection Platform. I've also tried running a bat file (it didn't run) and I also tried giving the system all network controls as MS has insisted. Nothing has worked yet. Please help.
Hi tronixmart, the problem is not a bad key. . .
First of all, if you are using Win 7 Home Premium (as I am), Home Basic, or Starter, you will not have a Local Users and Groups option. It is only for Win 7 Ultimate, Professional, or Enterprise.
Jennifer Zhan's second suggestion regarding the changing of 'This account' to 'Local system account' under the "Log on" tab in the properties window of Office Software Protection Platform is better, but still not adequate. If you try this, as I
did, and then manually start Office Software Protection Platform before continuing the Office 2010 installation from the point of error, you will receive a new surprise. The Error 1920 message goes away, but then it is replaced with an oh-so-descriptive dialogue
box telling you that "Microsoft Office 2010 installation encountered an error." Nice.
Changing 'This account' to 'Local system account' is useless, because after the error described above, the system somehow reverts the log on selection for Office Software Protection Platform back to 'This account,' with 'Network service' selected by default.
The better solution is to give the user account called 'Network service' full permissions for the appropriate folders and registry entries. Simply follow these instructions I found on another forum:
In Windows Explorer:
Right Click on the folder OfficeSoftwareProtection Platform
from C:\Program Files\Common Files\Microsoft Shared and Microsoft from
C:Program data(hidden folder) Properties > Security > Edit > Add > Type Network Service > OK > Check the Full control box > Apply and OK.
In Registry Editor (regedit.exe):
Go to HKEY_CLASSES_ROOT\AppID registry >Right Click on the folder > Permissions > Add > TypeNETWORK SERVICE > OK > Check Full Control > Apply > OK
This worked for me and many others with the same problem, and took mere minutes to do.
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When I try to download theupdate to iTunes, it goes through all the steps until the final one, then I get an error message "Verify that you have sufficient privileges to start system services", then the download stops. Any ideas on how to rectify this?
Hello Skeandhu,
Thank you for the details of the issue you are experiencing with updating iTunes. You may want try downloading the latest iTunes update directly from the Apple site. When you are installing it, be sure you are logged in as an administrator:
iTunes - Download
http://www.apple.com/itunes/download/
If you continue to see the same error, I recommend the steps in the following article:
"Bonjour service failed to start, verify you have sufficient privileges" error message when installing
http://support.apple.com/kb/TS1609
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Hello.
I received this message while trying to download itunes:
Service 'apple movile device' fail to start. Verify that you have sufficient privileges to satrt system services.
What this means ???? TksTry the following user tip:
Troubleshooting issues with iTunes for Windows updates -
In installing Adobe XI Pro this error message was received "error 1920 service print spooler failed to start verify that you have sufficient privileges to start system services". What does this mean and how can I get this installed?
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Mylenium -
I was getting an update and it would not load so I tried to uninstall and reinstall. Now when it reinstalls it gets to the end and it comes up with the following error message.
Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.
This is on my desktop that I have had for a number of years that has had itunes for a number of years. I have an two ipods and an ipad associated with the itunes account. Now I can not get it to go past this message.Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
After a recent iTunes update my iTunes failed to start. I uninstalled it and then reinstalled it again, but during installation an error message pops up saying: 'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start the system services. The three option buttons which can be clicked are 'Abort', 'Retry' and 'Ignore'. I tried pressing ignore, which allowed iTunes to install. However, it seemed that not all parts off the programme installed, as it wouldn't allow me to open iTunes again. Whenever I press retry it just makes the same message pop up again. How can I show that I have 'sufficient privileges'?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I've done it 6 times the steps you mention to get this thing to work but still it doesn't work for me. I've downloaded iTunes, installed it, and again the same message it's going on Error message received - Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.
I've deleted iTunes, Apple Mobile Device Support, Apple Software Update and Bonjour, restart my computer and downloaded again (6 times) and still doesn't work for me. What should I do?I deleted all Apple products you mentioned above (iTunes, Apple Mobile Device Support, Apple Software Update and Bonjour), deleted the prior downloads I had previously tried to install and then emptied my recycle bin. Then I started with a new download of iTunes before the problem was solved for me.
It really ***** that Apple does not give any direct support for its own products.
Good Luck -
Hi!
So i think i closed the wrong service at some point a few weeks back (apple mobile device) but iTunes remained working after that for another week. I then updated iTunes and i get the same "Service ‘Apple Mobile Device’ (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." every time. If i click ignore, just so i can access iTunes with out syncing my iPod (touch 2nd gen) i then get 'iTunes was not installed correctly. Please re-install iTunes. Error 7 (Windows error 193)" when it has all installed. I don't understand what the problem is anymore as I have looked at other questions on the apple website, carried out the advice and it hasn't work. Any of them.
Tings I have done:
- Wiped all iTunes and Apple data from my computer (if you search for 'iTunes' or 'Apple' nothing comes up apart from applets from system code.
- Attached iPod before iTunes install and updated drivers.
- Installed iTunes as 'Run as administrator'
- Uninstalled and re-installed the software nearly 20 times now and rebooted the computer in between everytime.
Please someone help because i really need to get music on my ipod and i enjoy the ease of use of iTunes compared to spotify or Windows Media Player.For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
Regarding AMDS failures there is a hint in another thread that disabling the Windows Firewall before attempting to reinstall may help, otherwise take a look at the steps outlined in this post. Re: Can't install iTunes 12.1 on Windows 7 64-bit. I know they look a little daunting, but the process of generating the logs themselves isn't that hard to do. Extracting useful information from them is still a challenge but maybe something will leap out. If you want to post the log for the failed components for me to have a look at here or in the other thread please edit out any personal information, particularly your email address, first.
tt2 -
The latest version of iTunes did not install properly on my Windows 7-64bit PC. I am getting the following error message: "Service 'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start system services."
I have tried the following troubleshooting steps without success:
Restart PC
Uninstall iTunes and attempt to reinstall
Verify that I am signed in as an administrator
Download and save iTunes64Setup file, right-click, and run as Administrator
Disable Norton antivirus software
Any suggestions would be greatly appreciated!Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
I'm trying to re-install I-Tunes on my Windows 7 computer. I get the following error message: Service "Apple Mobile Device" failed to start. Verify that you have sufficient privileges to start system services. HELP?
Did you try to update iTunes through "Apple Software Update"?
Uninstall everything {iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour , Apple Application Support (iTunes 9 or later)}
http://support.apple.com/kb/ht1923
then reinstall itunes. (Download it from Apple's site.) -
Tried to update ITunes, but keep getting error: Service "Apple Mobile Device failed to start. Verify that you have sufficient privileges to start system services."
So how do I get my ITunes back?Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Hello, I am having trouble re-installing itunes on my PC. error message keep popping up "Apple mobile device failed to start, verify that you have sufficient privileges to start system services.
The thread mentioned above now has some out of date direct links. This is a more recent version of that post...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
not able to install itunes in windows 7. Whwn I am installng setup the error displayed as "Service 'Apple Mobile Device' failed to start Verify that you have sufficient privileges to start system services" and when i ignore this message and continue with installation of itunes and open the installed itunes in laptop it gaian shows the error "iTunes was not installed correctly. Please reinstall iTunes Error7(Windows Error 14001)". Please provide me some solution.
Please give me some solution on above issue.....
-
While downloading the newest iTunes update I received several errors. The latest one being this: "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." These are the steps that I have already taken: un install iTunes (several times), reinstall iTunes (several times), move the .dil files to my desktop (although I have no idea what to do with them now)... I am still getting the same error while trying to download 1. the service error and 2. iTunes failing to open because it isn't properly installed. Can some one PLEASE be so kind as to help me with VERY simple step by step directions. I'm usually more computer savvy than the average user, but I'm feeling computer illiterate at the moment. I've been trying to work though this for 2 days now... sigh. Thank you in advance!
I found the answer to my question here: https://discussions.apple.com/thread/5572755?tstart=0
-
Initially iTunes would not run although it had been running quite well up until now. Suddenly received this error on PC start-up "The program can't start because MSVC80.dll is missing from your computer. Try reinstalling the program to fix this problem." Research on Net pointed me to iTunes as the issue. Tried to start iTunes and received that message again. Tried installing latest version of 64-bit iTunes and received the subject message part way through the install: Trying to install latest iTunes for Windows 7 64-bit. Keep getting this error message "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."
iTunes has been running great on this PC for years. What's up?
RonSee Troubleshooting issues with iTunes for Windows updates.
tt2
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